Technology Executive with a solid technical background and sales engineering experience. Well versed in agile software development methodologies, distributed team management, client solutions and systems integrations. Experience leading multi-talented teams. Trained in explaining complex technical solutions adapting content to different level of audiences. Management: Certified Scrum Master, Trained PM, CMMI implementation experience. Sales Engineering: RFI and RFP response, Relationship Management and demos. Excellent presentation skills. Software Development: C++,C#, .Net, ASP.Net, J2EE, JavaScript, T-SQL, PL-SQL, IIS Web Server, Web services, SOAP, XML, DOM, XSLT, ksh, sed, awk, perl, , BizTalk Server 2006, Oracle ESB 11g, Oracle BPEL Process Manager 11g, nunit, nunitasp, NxBRE, WCF, WPF, Delphi, Oracle Discoverer, Crystal Reports, InSite Framework, Jive Framework (IRIS), CA Framework (TTECH Service Desk), Cisco CTIOS, Avaya, Openfire, PHP, CodeIgniter, Salesforce.com. Release Engineering: Make, cruise control, InstallShield, Teamware, CVS, SVN, VSS, Team Foundation, GIT. Software Engineering: OO Design, UML, Design Patterns, Use Case development, Agile software development. Languages: English, Spanish and Portuguese. Salesforce.com: Certified Developer, Certified Administrator, Certified Service Cloud Consultant.

Senior Vice President of Technology and IT @ From February 2015 to Present (9 months) Greater Denver AreaVice President of Technology @ From April 2014 to February 2015 (11 months) Senior Technical Architect (Director Level) @ • Systems integration Chief Architect and Practice Lead. • Responsible for designing and developing large scale system integration solutions for selected clients targeting a revenue over 30MM. Using the most suitable cost/performance/experience technology for each particular scenario, like Salesforce.com, .Net, Java, Google App Engine, Mule CloudHub, Cast Iron, Informatica SOA stack, etc. • Responsible in the selection of technologies to be applied for client projects. • Active solutions architecture review and day-to-day mentoring to developers and leads. • Key participant in the development of RFP and RFI responses, estimation, pricing, demo development and presentation to customers and potential customers. • Experienced in Sales Engineering. From December 2012 to October 2014 (1 year 11 months) Englewood, COSr Lead @ • Palermo office head. • In charge of team growth and development. • In charge of software architecture including LAMP core and other open source technologies. • Leader for the Mobile, PHP Codeigniter and .Net teams. • In charge of client portfolio management and new lines of business generation. • Decision maker over the company strategy. From June 2012 to November 2012 (6 months) Senior Manager - SW Development - Client Solutions @ • Extended Responsibilities over Brazil. Leading application development and processes standardization. • 30+ projects successfully implemented during 2011. • Leading 50+ people team (Managers, Developers, Architects, etc) distributed in 3 countries. • Code Review committee member. • Software Architecture committee member. • PMO and Program management committee member. • Decision maker over local and global IT strategy. • More than 10 new products built during 2011 implemented in more than 20K users. From August 2011 to May 2012 (10 months) SW Development Manager - Client Solutions @ • Responsible for providing solutions to clients in the five continents directly impacting revenue and generating new lines of business. • Active interaction with technical account managers and project managers in order to decide global priorities and best course of action. • Demonstrated success on keeping a low attrition rate; actively involved in HR activities organization in order to improve the working environment and build a foundation of trust with the team. • Currently managing 30 developers and 4 leads distributed in 4 teams. With 4 products built and 30+projects successfully implemented during 2010. • Participation in the selection of technologies to be applied at a corporative level. • Established strong relationships with counterparts across the company. • Experience in second level outsourcing. • Active solutions architecture review and day to day mentoring to developers and leads. From July 2010 to August 2011 (1 year 2 months) SW Development Architect - Client Solutions head - SFDC + Client Applications @ • Extended Responsibilities over the whole Client Solutions team. From December 2009 to July 2010 (8 months) SW Development Architect - Client Solutions Implementations head @ • Responsible for designing and developing custom solutions across the company which directly impact the revenue and generate new lines of business. Multi technology solutions in Net, Openspan/Cicero (surface integration), Oracle SOA Suite and Flex. • Participate in the selection of technologies to be applied at a corporative level. • Responsible for gathering requirements and designing applications to integrate customer systems, thru surface integration; reducing agent training times and call handling times causing a direct impact on those projects revenue. • Design and Development of SOA applications integrating more than 5 company systems using Oracle SOA suite and Oracle BPEL project manager. • Participate in reviewing product development and Architecture for TeleTech core applications. • Established valuable relationships with CTI Engineering Teams helping to build composite solutions with Cisco VOIP, Custom VOIP components, Core CRMs, etc and extending knowledge of these solutions through training curriculum, classroom training general day to day mentoring. • Managed group 17 multi skilled developers, including day to day tasks, mentoring and HR responsibilities From October 2008 to July 2010 (1 year 10 months) Technical Leader @ • Responsible for designing, developing, and deploying custom solutions to aid in Business Process Outsourcing for fortune 100 companies, with a specialty on the customer call center. Solutions are .Net oriented, employing the Microsoft stack, including: ADO.Net, C#, and ASP.Net. • Integrated open source NxBRE business rules engine for .Net into our service offerings to provide a no cost business rules processing engine that we turn around and sell to our clients. • Designed and developed a multi thread service which handles the communication with a customer perl web service, in order queue, process and deliver response to more than 100 requests per minute. Skills used for this particular role include Net development, Web Services with SOAP, WSE and a custom developed serialization framework. • Lead a six member development team on different projects and I was also responsible of ensuring the application of development best practices for a team of 22 developers (the entire Professional Services Team at Buenos Aires). • Organized and provided classroom training for technologies such as Oracle, JavaScript and .Net • Participated in the design for Empower implementations and in the design of data extraction processes from the company timekeeping tool (Timebook). • Responsible for implementing InSite applications extended with the use of custom .net add-ons in more than 10 different projects. • Responsible for pioneering integration with Cisco Dialer From February 2007 to October 2008 (1 year 9 months) SW Development Engineer @ Senior c# Engineer. From May 2006 to February 2007 (10 months) Senior Consultant @ Responsible for designing and developing custom solutions for the Santander Bank as the Check Management System (among others). The CMS is the next generation check management system for the Santander Bank at Buenos Aires. My duties included assisting developing the CMS architecture using OO Design concepts, Design Patterns, SOA, and UML, aiding business team in the development of requirements with Use Cases, acting as senior development engineer. Ancillary duties included mentoring developers. Skills used for this particular role include ASP. Net development, Javascript, Web Services with SOAP, Remoting, IIS Web server setup and configuration, XML, XSLT development, shell scripting including: ksh, sed, perl,PL-SQL development. Source code control management with VSS, SVN, and build/packaging using install shield packaging. Continuous Integration utilizing cruise control and nunit. From October 2005 to May 2006 (8 months) Senior Consultant - Partner @ Responsible for the development, design and maintenance of complete hospital management tool implemented in more than 20 medical centers. I have also integrated different technologies increasing the suite features such as the addition of an interface with chemical analysis devices using HL7, ASTM, Snoomel protocols; the implementation of digital sign over medical records (working together with Verizon); the integration with Siemens systems in order to validate the patience’s medical insurance availability on-line (real time). Skills used for this particular role include VB 6 , ASP. Net development, XML, XSLT development, T-SQL development. Source code control management with VSS, and build/packaging using install shield packaging. From January 2004 to October 2005 (1 year 10 months)

Salesforce Certified Service Cloud Consultant, Certification Number : 1325012 @ Salesforce.comSalesforce Certified Administrator, Certification Number : 1252739 @ Salesforce.comSalesforce Certified Developer, Certification Number : 1399239 @ Salesforce.comBS, Computer Sciences @ Universidad de Buenos Aires From 2003 to 2009 CSM, Certified Scrum Master @ Scrum Alliance From 2008 to 2008 Technician, Information Technology @ Otto Krause School From 1996 to 2001 Sebastian Gnagnarella is skilled in: Agile Methodologies, Scrum, Software Development, Microsoft SQL Server, .NET, Web Services, Management, SQL, Windows, Solution Architecture, UML, Databases, Integration, Oracle, Team Leadership, Software Project..., SOA, ITIL, Architecture, IIS, Project Planning, ASP.NET, PL/SQL, C#, Outsourcing, JavaScript, Program Management, Product Development, CMMI, Visual Basic, Team Management, Salesforce.com, SQL Server, Agile, MS Project, C++, Business Management, HTML, Oracle SQL, PMP, Consultancy, Process Development, Product Management, Management Consulting, LAMP, Java, jQuery, PHP, Cloud Computing, Enterprise Software