A highly skilled and multi-faceted technology leader with 20 years of experience in global delivery. A financially savvy and business focused leader with an outstanding track record of leading corporate wide solutions for product development, infrastructure enhancements and operational efficiencies. Previous experiences include management of engineering, application development, database, infrastructure and operational environments with multi-tier personnel responsibilities. Strengths include strategic planning, enterprise ITO, project management, budgeting, process creation, efficiency improvements and performance management. Graduate of a highly selective corporate emerging leader development program that challenged thru diverse rotational assignments solving existing business problems and stretching each participant in terms of workload, comfort zones and various business perspectives.

Vice President, VMO & Operations Delivery @ • Direct the corporation’s strategic vendor management program. Responsible for the management of ~$120m in services annually with operational and project delivery oversight globally • Develop, manage and coordinate provider capabilities across the enterprise including subsidiaries and affiliates. Established policies, standards and processes to mitigate the risk associated with large outsourced agreements, products and services including Cloud, Big Data and Social Media • Led the corporate Information Technology Outsourcing (ITO) initiative of all IT infrastructure operations o Delivered on-time, the successful transition of 130 business initiatives and transferred 250 employees globally to selected provider without delays to business application deployments o Achieved annual run rate savings in excess of $22m • Worked directly with service providers to execute disaster recovery procedures during Hurricane Sandy to fail over to non-impacted data centers and deploy over 1400 devices to displaced personnel. • Monitor provider compliance with contractual terms using metrics and service level agreements to drive operational excellence thru year over year efficiencies and gain sharing. • Work closely with various business partners (e.g., Finance, Business App Development, Legal) to ensure compliance, transparency and service delivery. Report to the Executive Steering Committee to build awareness and implement management support of policies, processes, measures, tools and metrics. • Satisfied numerous regulatory requirements and audits globally (e.g. SEC, ESMA, FSA) From August 2012 to Present (3 years 5 months) Sr Director - Client and Systems Management Engineering @ • Created the Client and Systems Management Engineering teams. Responsibilities included corporate wide centralization of server monitoring and job automation utilizing existing tools and implementing several new systems to support business requirements. • Created and managed the Windows 7 PMO including all technical and migration activities in cooperation with external vendors to successfully migrate over 20k end user devices on-time and under budget. • Established a centralized systems management monitoring service standardizing all monitoring functions and toolsets following PLCM ITIL processes. • Implemented standardized toolsets in support of a global command center and tiered service levels reducing support costs and MTTR. From October 2010 to August 2012 (1 year 11 months) Director, Client Systems and Software Distribution Engineering @ • Created and managed a corporate level packaging and software distribution service. Responsibilities include creating & maintaining all processes, budget, reporting, back-end systems and integration testing oversight as well as several additional projects. • Designed and implemented an automated enterprise encryption service as per DLP policies • Managed all aspects of EUC security including anti-virus, active directory and patching • Led software license audit resulting in an $11.5m savings to the company after challenging audit firm. • Improved service metrics (product delivery) by 50% using existing delivery infrastructure thru automation and advanced scripting. From September 2006 to January 2011 (4 years 5 months) IT Director, Intracorp (wholly owned subsidiary) @ • Business unit IT leader responsible for all revenue producing business platforms, project oversight and delivery of external customer enhancements, IT workload intake process, business analysis and account management. • Partnered with the division President to return profitability to the disability management business • Developed business case for off-shore application development netting $3.3m expense reduction upon implementation. • Streamlined project expenditures by creating a single intake and prioritization process, eliminating processing irregularities and duplication yielding a 25% increase in labor efficiency. • Created a new web portal business product netting a $2m profit year one and a $750k annual licensing fee per customer. First year revenue totaled $10m • Developed a new paperless environment for the enrollment of several new clients generating an additional $6 million in revenue. • Partnered with business leadership to create the five year division strategic plan. From August 2004 to September 2006 (2 years 2 months) IT Manager, Corporate Infrastructure Operations @ • Managed an enterprise IT operations team supporting multiple services for the end user compute and server environments with budgeting, performance and reporting responsibilities From January 1998 to August 2004 (6 years 8 months) Greater Philadelphia AreaNetwork Admin and Support Tech @ From 1998 to 1998 (less than a year) PC Tech Support @ From 1996 to 1998 (2 years)