Skilled communicator with 15 years of customer facing experience. Clients range from Fortune 100 down to 5-10 employees. Consistently renewed assigned customer portfolio and expanded same-store sales. Has conducted administrator and end-user training, organized QBRs for corporate stakeholders, provided guidance for product management team in prioritzing new features, deployed new customers, and built roadmaps to ensure ongoing success. Near lifelong resident of the Seattle area.

Customer Success Manager @ Drive customer usage and adoption for Microsoft Dynamics CRM From October 2015 to Present (3 months) Sr. Customer Success Manager @ Primary point of contact for a portfolio of enterprise customers. Responsible for ensuring subscription renewals and the implementation of client roadmaps in coordination with Account Executives. Work with Support and Product Management teams to prioritize issues and enhancement requests. Communicate with all levels of customer organizations, from deployment trainings up through Quarterly Business Reviews at the C-level. From May 2014 to June 2015 (1 year 2 months) Technical Account Manager @ Responsible for customer satisfaction (and ultimately renewal) for strategic clients. Project Management for upgrades, new departmental rollouts, and new features. Coordination of all support incidents via regular meetings with customer counterpart. Escalation and crisis management. From August 2011 to May 2014 (2 years 10 months) Technical Account Manager @ From November 2010 to August 2011 (10 months) Test Engineer 2 @ From November 2009 to November 2010 (1 year 1 month) Greater Seattle AreaTechnical Account Manager @ Responsible for initial deployment and ongoing satisfaction for new customers. Duties include implementation, train-the-trainer sessions, guiding upgrade processes, managing issue escalations, prioritizing enhancement requests with Product Management, along with whatever else that comes along. From October 2006 to October 2009 (3 years 1 month) Greater Seattle AreaAccount Manager @ From 2005 to 2006 (1 year) Support Manager @ Initially a startup (ChiliSoft ASP), served as Test Manager and Support Lead. Over time consolidated duties to mostly the Support side, managing a team of five providing worldwide online and phone support. Assisted in design and development of internal tools for tracking support issues and customer satisfaction. From 1998 to 2004 (6 years) Greater Seattle AreaProject Manager @ From 1994 to 1997 (3 years)

BA, Mathematics @ University of Washington From 1983 to 1987 Scott Stone is skilled in: CRM, SaaS, Salesforce.com, Enterprise Software, PaaS, Cloud Computing, Account Management, Agile Methodologies, Virtualization, Solution Selling, Product Management, SQL, Software Project Management, Professional Services, Pre-sales, Go-to-market Strategy, Sales Enablement