Scott Brunton's Email Addresses & Phone Numbers

📖 Summary

30 years of extensive Retail Banking experience and expertise in both frontline Branch Banking and Head Office Department roles including Sales & Service Support, Targeting and Incentives, Management Information production and delivery, Customer and Channel Analytics, Finance and Products & Marketing. I have held a number of strategically focused roles as well as being responsible for delivery of projects on an individual basis and through the leadership of a large team. I have a First Class BA (Hons) in Financial services and am a Member of the Chartered Institute of Bankers. Skills and experience; Leadership, Stakeholder Management, Customer Research, Market Intelligence, Customer Analytics, Data production and Management Information Systems delivery, Finance, Product and Marketing.Senior Manager, Customer Strategy & Planning, Customer Experience, Products & Marketing @ From March 2014 to Present (1 year 8 months) Glasgow, United KingdomHead of Analysis, Insight & Management Information (Interim RBS England&Wales and NatWest Scotland @ Responsible for the recruitment and stand up of the Customer Insight, Management Information and Analytics team to support the 316 RBS and NatWest Branches to be divested and which will become a new challenger bank on the UK high street branded Williams and Glyn's. Accountable for the deliverables across the Retail, Business & Corporate areas of the bank and to ensure data platforms and systems are migrated and the newly recruited team have the varied skilla and experience to provide seamless Analytical, Management Information and Customer Insight support at separation. From August 2013 to February 2014 (7 months) EdinburghConsumer & Market Intelligence @ Responsible for the delivery of actionable insights to senior stakeholders through primary customer research and market intelligence acting as the voice of the customer . Leadership of a team of nine researchers collaborating with internal subject matter experts and external research agencies, consultants and benchmarking compainies From June 2012 to August 2013 (1 year 3 months) Head of Retail Market Intelligence @ Responsible for providing the UK Retail Banking Executive with regular actionable intelligence through a thorough understanding of the competitor and market environment From July 2010 to May 2012 (1 year 11 months) Head of Customer & Channel Analysis @ Responsible for the delivery of analytical insight to direct business strategy across distribution channels Led a number of transformational projects supported by external consultants, validating and implementing strategic business ideas for organisation including Data Transformation and Branch strategy From January 2009 to June 2010 (1 year 6 months) Senior Manager, UK Retail Finance @ Delivered enhanced customer behavioural analysis to provide product acquisition, attrition and switching insights which led to improvements in product pricing and finance models From June 2007 to January 2009 (1 year 8 months) First Class BA (Hons) in Financial Services, Financial Services, First Class @ Napier University, Edinburgh From 2006 to 2008 Hawick High School From 1978 to 1983 Scott Brunton is skilled in: Retail Banking, Competitive Analysis, Market Research, Customer Analysis, Relationship Management, Information Management, Analysis, Stakeholder Management, Banking, Financial Services, Business Strategy, Leadership, Finance, Process Improvement, Analytics, Risk Management, Financial Risk, Credit Risk, Management, Strategy