Ryan Guillory's Email Addresses & Phone Numbers

Network Engineer | Linux Administrator @ The Wine Group • Installed, configured, and deployed FOSS across 8+ datacenter sites:• LibreNMS network monitoring systemo Oxidized integrated with LibreNMS for automated configuration backups of network deviceso Automated Oxidized node additions from LibreNMS as a sourcelo Worked with LibreNMS community to identify SBC Sonus devices: pull request filed for better...

Network Engineer | Linux Administrator @ The Wine Group • Installed, configured, and deployed FOSS across 8+ datacenter sites:• LibreNMS network monitoring systemo Oxidized integrated with LibreNMS for automated configuration backups of network deviceso Automated Oxidized node additions from LibreNMS as a sourcelo Worked with LibreNMS community to identify SBC Sonus devices: pull request filed for better device detection• NetBox DCIM:o Upgraded version, and migrated db from physical server to VM• Handled day to day network operations• Configuration audits through python• Assisted in extending wireless access to new warehouses• Started Cisco ISE deployment:o Installed Cisco ISE on VMo Worked with Cisco to identify NTP issue: filed as a bug• Created network documentation From May 2018 to January 2019 (9 months) Sr. Platform Operations Technician @ Akamai Technologies • Monitor all production devices deployed within Akamai’s network consisting of 200,000 Linux servers and multivendor networking devices • Proactively identify software and hardware errors for single machines and clusterso Root cause analysis• Worked with a team of 8 individuals who took ownership of all NAW and APJ production network• Coordinated internal and external maintenance activitieso Minimized production impact and downtimeo Python (basic)o Bash; made recommendations for more efficient scripts for procedures• Track and document issues through resolution• Provided technical mentorship to team and new hires• Assist in resolving service interruptions • Managed NAW and APJ Alerts, Ticket Queues, and Outageso Respond to alerts in a timely mannero Maintained SLA’s of new and old alertso Acting point of escalation for outages• Troubleshoot switches and routers; internal and external connectivityo Verified and corrected switch and server configurationso Confirmed health of aggregated ports and switch protocols From July 2016 to February 2018 (1 year 8 months) Santa Clara, CaliforniaNOC Tech @ Five9 • Develop and improve technical documentation for Cloud operations teamso Create new and update existing SOP’s to reflect the most current procedures and company best practices• Monitor all production networks, servers, applications and services through a centralized console• Investigate, troubleshoot, triage, and resolve incidents according to standard operating procedureso Initiate and document investigations for networking, telephony, cloud operations software, and linux serverso Track and document all investigations of incidents, service alerts, and outages in RemedyForce ticketing system• Support, perform, and execute change request and document configurations accordingly • Proactively engage Technical Ops Engineers to prevent outages, maintain availability, and collaborate on developing and improving system monitoring and architecture From April 2015 to July 2016 (1 year 4 months) San Ramon, CAIT Site Support Engineer @ Gilead Sciences • Troubleshoot Internal Users Computer Software and Hardware in a Fast Paced Environmento Replace hardware, perform software repair, and updates• Remote and On-Site Computer Troubleshooting and Problem Mitigation• Return Merchandise Authorization; Communicate With Dell and Toshiba Vendors to Have Computer Parts, Systems, and Peripherals Replaced and Fixed Under Warranty• Image Computers for Onboarding of New Employees and Computer System Refreshes Via Microsoft System Center Configuration Manager• Configure Cisco IP Phones and Setup Voicemails Via Cisco Unity Connection Administration Console and Cisco Unified CM Administration • Securely Wipe HDD of EOL Equipment and Remove From Active Directory• Service Now – Proactively Create, Monitor, and Resolve Incidents in a Timely Manner From April 2014 to April 2015 (1 year 1 month) Lab Test Technician @ Comcast Cable • Configure and Test Comcast Set-Top Cable Boxes, Modems, EMTA’S, and Routers With Promptlink, Raptor, and Gen3 Testing Systemso Install and Upgrade Firmware on OEM and Used Customer Premise Equipment• Initiated Training of New Employees and Contractors on CSG Unix Inventory System, Shipping and Receiving, Inventory Management, and CPE Test Lab Processes• Troubleshoot, Repair, and Maintain Promptlink and Gen3 Test Equipmento Isolated and Mitigated Issues on a Daily Basis in a Fast Paced Production Environmento Replaced Compression Fittings, RJ-45 Connectors (Per TIA 568 A & B Standard)o Replace and Repair Production Tray Fittings and Cables; Cable Management• Served as a Shift Lead and directed employees on a daily basis to achieve team and individual goals in Shipping & Receiving and Test Lab From June 2010 to September 2013 (3 years 4 months) Network Engineer @ Workday Pleasanton, California, United StatesNetwork Administrator @ Workday From February 2019 to August 2020 (1 year 7 months)