Digital Product Manager (contract) @ HSBC Retail Banking and Wealth Management
Education:
About:
Senior Product Manager with experience in Media, Publishing, E-commerce, Video & Sport products. With a background in Business Analysis and Agile Delivery across, mobile web, smartphone and tablet apps (iOS & Android). Experience managing and building teams including budget responsibility.
Driving product excellence, helping clients to build, test and validate minimal viable products.
• Engaging and influencing
Senior Product Manager with experience in Media, Publishing, E-commerce, Video & Sport products. With a background in Business Analysis and Agile Delivery across, mobile web, smartphone and tablet apps (iOS & Android). Experience managing and building teams including budget responsibility.
Driving product excellence, helping clients to build, test and validate minimal viable products.
• Engaging and influencing stakeholders; up to board level.
• Leading multi-skilled development teams (Developers, QA and UX).
• Budget management.
• Cross platform User Experience.
• Crowd testing, user research.
• Defining success and failure measures with data driven decision making using analytics tools (Adobe SiteCatalyst & Google Analytics).
• Agile Software Development (Scrum, Kanban, Lean).
• 3rd Party management including contract negotiations.
• Team development & management.
• Experience using Jira, GreenHopper & Pivotal Tracker.
• HTML, CSS, JavaScript, jQuery & SQL skills.
• CMS & CRM development and use (Escenic, Wordpress, Salesforce).
Consultant Product Manager - Membership & Ecommerce @ Being a servant leader to three development teams (circa 16 people):
• CRM - Customer Service console & B2B Sales (Salesforce)
• Newspaper subs, distribution & data feeds
• FT.com “Manage my account” area From June 2015 to Present (7 months) Director @ From April 2015 to Present (9 months) Product Development Consultant @ • Collaborating with CXO & Director level clients to help define their digital strategy.
• Working with Digital departments to drive forward innovation of their product portfolios across web, mobile web, smartphone and tablet (iOS & Android) apps.
• Driving lean product development, helping clients to build, measure and learn from minimal viable products.
• Market research and insight providing recommendations. From January 2015 to April 2015 (4 months) Digital Delivery Manager/Product Owner @ Responsible for the full product lifecycle of all assigned digital products. Collaborating with senior management across the business in Commercial, Marketing, Editorial, Engineering & Product to help define Product roadmaps and then execute against them.
Products worked on:
• Sun Tablet iOS & Android
• Sun Goals iOS & Android
• Times Sport iOS & Android From December 2013 to December 2014 (1 year 1 month) Product Owner @ Responsible for continually improving our digital products acting as the voice of the customer and translating the business problems into solutions. Collaborating closely with Engineering & UX Design build, measure and test features. Mentored and coached Junior Product Owners & Graduates.
• Translating stakeholder requirements into user stories across Sales, Marketing, Commercial, Editorial and Technology.
• Owning the backlog of functional, non-functional requirements inc. bugs.
• Using analytics to translate consumer behaviour from Adobe SiteCatalyst (Omniture) or Google Analytics into product developments.
• Took part in customer focus groups and UX testing.
• Collaborating with the business to create product strategies.
• Translating product vision into product roadmaps.
• Conversion rate optimisation (A/B & MVT) From October 2012 to December 2013 (1 year 3 months) Digital Business Analyst @ • Produced To-Be business processes for The Times, The Sunday Times & The Sun Editorial for new newsroom content creation system.
• Created visual product roadmaps which were used to communicate with senior management.
• Launched Times+ mobile web product on time and to budget.
• Delivered a successful re-launch of The Times Archive, on time and to budget. From April 2011 to October 2012 (1 year 7 months) Consultant (Continuous Improvement - Lean Six Sigma) @ From August 2008 to April 2011 (2 years 9 months) Group Project Manager - UK @ From September 2007 to August 2008 (1 year) Contracts Account Manager @ From July 2006 to September 2007 (1 year 3 months)
BSc, Software Engineering @ University of the West of England From 2002 to 2006 A-Levels, Maths, Chemistry & Computer Science @ Rickmansworth School From 1994 to 2001
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