SKILLS SUMMARY Hands-on experience of development in Delphi from Turbo Pascal 5, to Rad Studio Delphi XE5 Extensive knowledge of Delphi programming procedures and programming languages In-depth knowledge of large relational databases and a good grasp of SQL and Stored Procedures Remarkable ability to process computer data and to format and generate reports Sound knowledge of Delphi Interfaces and its Object Model Excellent algorithmic skills and experience applying design patterns to both new and existing code Ability to write technical instructions in the use of programs and program modifications Ability to investigate and analyze information and to draw conclusions Excellent written and verbal communication skills Outstanding analytical and troubleshooting skills Strong project management skills Experienced in full life-cycle enterprise software development, from the analysis and requirements stages through implementation and maintenance. Works well with management and the user community while setting reasonable goals and manageable expectations. TECHNICAL SKILLS Hardware: Desktop PCs: Microsoft Windows based, Apple MAC, Linux based * Cisco routers 1720, 3840 * Microsoft Windows PDAs, Android Operating System, Apple iOS Operating Systems: Windows 10, Windows 2012 Server, Windows 2008 R2 Server, and all earlier Microsoft Operating Systems, Kubuntu Linux, Red Hat Linux, OpenSuse Linux, LinuxMint Software Packages: LibreOffice, Microsoft Office Suites, Microsoft Exchange, Microsoft Office 365,Lotus SmartSuite Programming Languages: Delphi, Pascal, Basic, Visual Basic, C#, C, C++ Networking: DNS, TCPIP, DHCP, RSA SecurID tokens, Authanvil Security, Active Directory Security and Profiles, Group Policy Creation and Implementation Web Application: Adobe Dreamweaver, Adobe Flash, Microsoft Frontpage, IIS, Apache Database Applications: Microsoft SQL 2012, Microsoft SQL 2008, and earlier versions, OpenPal, MySQL, Stored Procedures and Queries

Senior PC/Lan Technician @ From February 2015 to Present (10 months) Kansas City, Missouri AreaL2 Support Technician @ Provides support to Level 1 Technicians and external customers regarding escalated or advanced issues with Windows and Linux operating systems, Control Panels such as Parallels Plesk, cPanel. Vmware, andHyper-V. Also acts as SME for Windows based issues.t Deliver superior enterprise level client service through professional, comprehensive, and timely communication for all Incidents and Requests for Change * Provide timely response, escalation, and resolution to promote the rapid restoration of services for all incidents * Provide methodical and successful execution of client change requests * Maintain network stability through advanced troubleshooting, timely resolution of client incidents, and proactive maintenance * Ensure all internal systems and client environments are operational through the use of Network/System Monitoring From March 2014 to December 2014 (10 months) Overland Park, KSInformation Technology @ Served as the sole IT employee for Dickinson Theatres supporting all hardware and software needs for a 15 theatre chain with theatres located in 7 states in a 24/7 environment. Developed strong communication, customer service, and technical skills in this role, successfully communicating technical information with non technical staff and resolving a variety of technical issues in a highly dynamic support environment. Develop new Movietickets interface via Delphi and SQL, Develop and maintain Ticketing software via SQL, Develop new Library Management System via delphi and c# Networking and Support • Hired to stabilize the home office network in addition to resolving many mission critical issues with the theatre networks. Successfully stabilized network without funding for any upgrades. • Provided support for Windows 200x servers, installed proprietary software, supported hardware and software for all theatres. • Maintained, diagnosed and repaired Point of Sale computers, printers, ATM kiosks, and web ticketing kiosks. Database • Experience in developing architectural plans for SQL server consolidation projects. • Involved in SQL server database engineering tasks. Development • Participated in the redesigning of applications and other software. • Provided both maintenance programming and new development in C# and Delphi—online ticketing application, and NCM application Projects • Managed multiple large projects-credit card changeover project, movie ticketing project, network stabilization project • Gained experience in writing Disaster Recovery Documents & involved in Disaster Recovery exercises. • Gained experience in developing Backup Recovery Strategies based on Business SLA. Involved in several point in time recovery situations. • Migrate Office email from Lotus Notes to Microsoft Office 365, add, and maintain users in Microsoft Office 365 Environment (Exchange 2010) From April 2012 to February 2014 (1 year 11 months) Overland Park, KSSystems Technician @ Deliver superior enterprise level client service through professional, comprehensive, and timely communication for all Incidents and Requests for Change * Provide timely response, escalation, and resolution to promote the rapid restoration of services for all incidents * Provide methodical and successful execution of client change requests * Maintain network stability through advanced troubleshooting, timely resolution of client incidents, and proactive maintenance * Ensure all internal systems and client environments are operational through the use of Network/System Monitoring From October 2011 to April 2012 (7 months) Kansas City, Missouri AreaTechnical Services / Helpdesk @ Responsibilities included: Provided PC hardware and software solutions within Helpdesk support for enterprise clients, either on the phone or via remote support. * Provide Tier II support for Remote desktop agents and internal support specialist on hardware and software issues. * Remote into client computers in order to resolve office setup issues, maintenance issues, and repair hard to resolve issues the client could not handle themselves. Support of Windows 2003 servers, proprietary software setup, troubleshooting hardware and software issues of managed clients. Go on site to client offices that could not be resolved via remote support. Repair client computers and servers that were brought in house that could not be repaired or serviced over the phone or via remote services. Configure and maintain Sonicwall firewall appliances for managed clients. From June 2011 to September 2011 (4 months) Seasonal Senior Support Specialist @ Responsibilities included: Provided PC hardware and software solutions within Helpdesk support for H&R Block Tax offices and franchises, either on the phone or via remote support. * Provide Tier II support for Remote desktop agents and internal support specialist on hardware and software issues. * Remote into client computers in order to resolve office setup issues, maintenance issues, and repair hard to resolve issues the client could not handle themselves. Support of Windows 2003 servers, proprietary software setup, troubleshooting hardware and software issues of company and franchise offices. * Program database utility in C# .Net to aid in repairing database issues with H & R Block proprietary software. From October 2009 to March 2011 (1 year 6 months) Client Support Specialist III (BillingApps Workgroup Manger) @ Responsibilities included: Provided PC hardware and software solutions within Helpdesk support for Sprint Employees * Ensemble billing system SME (subject matter expert) responsible for staffing war room on conversions and upgrades * Troubleshooting remote access clients (SARA, eRas), Enterprise Password Manager, Ensemble and other Sprint billing applications * Utilized remote control tools to resolve client issues in a timely manner * Utilized ServiceDesk ticket system while assisting employees via phone calls, chats, and tickets submitted on web * Developed and Implemented new policies for BillingApps Bucket * Maintained ticket buckets to streamline process * Worked with several departments to streamline customer service procedures, facilitating better end user support and establishing better rapport with customers * Create and research policy changes to facilitate a quicker response time and issue resolution to enhance customer satisfaction. * Remote to client computers in order to resolve issues that could not be fixed locally by the client. * Test Ensemble software when a trouble ticket came across to make sure that it was a problem with Ensemble, or a user issue. Made sure tier III fix agents were aware of any issues with the software that I found. * Documented and forwarded any bugs, suggestions and issues to Amdocs for investigation and resolution. * Was given issues to resolve with ensemble software, to ensure that the issue was software stability, feature additions, or user error. Sent respective reports to Amdocs as well as tier III fix agents with findings on pricing, or software stability that were not user error. From November 2006 to March 2009 (2 years 5 months) Lead Computer Technician @ Help Desk Support for client computers * Network support and installation for systems ranging from Windows NT to Windows 2003 sbs premium server * Phone support for local Internet Solutions Provider * Onsite support for Banks and larger firms for network or desktop support * Cisco Router Configuration, Internet Service Provider setup, Sonicwall Internet Appliance Configuration * Project management for bank networks from design start to finish * Full support, from design to implementation, of Cisco routers in banking environment * Sonicwall firewall appliance programming, service and implantation in business environments. * Remote support of client computers, routers, and servers for general troubleshooting, maintenance, and any other issue that may arise From October 2004 to May 2006 (1 year 8 months) Information Systems Director @ Network administration of 26 personal computer, and 4 Win NT servers * Recommend and purchased computer hardware and software to streamline the business process * Research and implement business practices in order to make the IT department more cost effective * Programming in Delphi 5 IDE environment building database applications * Repair and troubleshoot computer hardware, software and operating systems * Analyze, prepare, and maintain computer equipment needs * Troubleshoot, and upgrade programs written in Paradox OpenPAL * Project management and full life cycle programming from gaining requirements to implementation From December 1999 to July 2002 (2 years 8 months)

University of Central Missouri From 1988 to 1990 General Education, General Education @ Ruskin High School From 1981 to 1983 Roy Welborn is skilled in: Windows Server, Troubleshooting, Technical Support, Computer Hardware, Servers, Network Administration, Operating Systems, Networking, Routers, Help Desk Support, Hardware, Software Installation, Delphi, Visual C#, Sonicwall, Active Directory, A+ Certified, IIS, Desktop Support, Systems Engineering, Microsoft Exchange, Windows 7, Information Technology, Windows Server 2003, XP, Databases, VMware, Disaster Recovery, DNS, SDLC, Remote Desktop, Testing, Enterprise Architecture, Microsoft Certified..., Windows XP, TCP/IP, SQL, System Administration, Cisco Technologies, Printers, Network Security, Laptops, Software Documentation, Windows, Enterprise Software, Security, Vendor Management, Microsoft SQL Server, MySQL, DHCP