Rochelle Vaz's Email

Over 7 years work experience in Dubai, holding various customer relations oriented positions. Currently Delegate Relations Manager with a leading conference company in Dubai, having to interact with Senior Level delegates by developing and maintaining good relations. My career objective is to establish a mutually beneficial business relationship with a reputed multi-national corporation that demonstrates a strong market presence, investment in ongoing research and development and visionary leadership.

Delegate Relations Manager @  Maintained excellent customer service levels with delegates, sponsors and media partners, through effective response to enquires, efficient management of registrations and meeting the requirements of sponsors and media partners  To support the Event Manager to ensure its smooth running  Input registrations and process cancellations, substitutions and transfers  Allocate and chase payments  Correspond with delegates regarding event changes  File all delegate correspondence  Ensure all customer enquiries are dealt with promptly and on time  Manage and brief onsite registration team including; coordination of set up of registration area, briefing of hostesses and registration staff, coordination of pull down after the event  Manage and coordinate special events  Interaction with delegates and dealing with their queries and complaints  Ensure seating plan is up to date and set up with sponsor branding  Amend and print press, delegate and exhibitor badges onsite From October 2007 to September 2013 (6 years) Operations Coordinator @ IQPC is one of the largest conference organisers in the world, with 14 offices worldwide. Having been a part of one of the most successful branches, I have developed the ability to multi-task while doing a number of detail-oriented jobs. I have effectively and efficiently handled many challenging situations and used my ability to cope with pressure. As the Operations Coordinator, organisation and planning were key in ensuring a smooth event. Responsibilities: Delegate Relations Management - Efficiently managed all delegate relations from registering them on the database to on site activities Providing strong Customer Service - Handling queries and providing customer support Assisting the Events Experience Director in pre-event , on site and post event activities Management Reporting - Running Delegate Sales Reports as well was Delegate Attendance Reports for Management Setting up pricing modules using the CRM/Accounting Software SKY v 7.7 From January 2007 to September 2007 (9 months) Accounts and Administration Officer @ Achievements : Recovered over $10mn in receivables within 1 year. Being employed to the designation of Accounts and Administration Officer, I had the opportunity to perform and execute varied tasks ranging from investigating bad debts, analysing and controlling risks in receivables, collection of payments and reconciling payments to processing requests, invoicing and handling monthly billing. However, my primary responsibility was credit control, with which I managed to recover over $10mn in outstanding payments within 1 year. I have also successfully completed and implemented a design to refurbish the interiors of the office much to the praise of directors & senior management. Responsibilities: Secured and established contact with customers in order to establish smooth flow of payment for outstanding invoices Reconciliation of Bank Statements Processed and Allocated Payments of over 200 customers Successfully recovered outstanding receivables over $10m Handled Monthly Invoicing for a major network subscription (Inmarsat RBGAN) Handled and Followed up with customer inquiries Organized and managed the day to day needs of the office Produced performance reports for the management From April 2005 to December 2006 (1 year 9 months) Personal Assistant to Director @ Co-ordinated with corporate clients Arranged and held meetings with current and prospective clients Secured best rates from Hotels and furnished competitive prices to clients Conducted research on Hotels, for development of Business and to cater better to clients Identified and targeted database in order to Expand clientele list Prepared Reservation Confirmation Vouchers and Invoices Co-ordinated with Sales Departments of Hotels to ensure smooth and pleasant stay for customer Securing best deals with Hotels Sales Departments; Being a Personal Assistant to the Director of a Charitable trust, I was able to utilise my organisational skills, as well as undertake responsibility to independently implement a training module for a specific group. Responsibilities: Assisted the Director with all administrative duties Developed training resources for Leadership studies and personality development Successfully executed and monitored pre-planned strategies Developed links and networks and successfully established a good reputation of the organisation in a new town. Conducted training sessions in Leadership for young people Conducted counselling sessions for the students of Kodaikanal Christian High School on a weekly basis From July 2004 to April 2005 (10 months) Accounts Data Processing @ During my short time at Schlumberger, I was able to get first hand experience in processing invoices for accounts payable. I had a unique chance to learn the fundamental requirements of how an accounting department runs effectively in a multinational organisation. Responsibilities: Capitalization of new assets in books of MEA countries. Liaising with counterparts in offices across the world to ensure smooth transition of accounts Reconciliation of accounts receivable with Invoices Preparation of both Inter and Intra company invoices From June 2004 to July 2004 (2 months) Procurement Executive @ Achievements : My responsibility as Procurement Executive entailed the need for planning and organisation to affect smooth transition from sourcing the perfect product and price balance to ensuring goods were delivered to our offices and following up with payment. Responsibilities: Organised Office setup and interiors Sourcing potential suppliers and negotiating mutually beneficial contracts with them Follow up of Accounts payable and Receivable Attending to phone calls from clients and suppliers Set up a Filing System for Petty Cash Expenses, LPOs and Invoices Administrative work including refurbishment of office supplies From May 2004 to June 2004 (2 months) Human Resources Trainee @ Developing a new recruitment strategy Conducting market surveys and interviews Analysing data collected through interviews and surveys Preparing reports for the Management Delivering presentations to the Management Developing a strategy to increase quality of recruits Co-ordinating and conducting seminars From June 2003 to November 2003 (6 months)

Bachelor of Business Administration (BBA) @ Madurai Kamaraj University From 2002 to 2004 Diploma; Diploma, Leadership Studies; Total Quality Management @ Paradise Academy From 2002 to 2004 School Education @ St Mary's Catholic High School From 1988 to 2002 Rochelle Vaz is skilled in: Event Management, Marketing Communications, Event Planning, Corporate Events, Conference Production, Public Relations, Social Media Marketing, Social Media, Corporate Communications, Marketing Strategy