A professional, ITIL qualified Network Service Manager, responsible for the Service Management of PwC EMEA Wide Area Network (EWAN) and Wide Area Network Optimisation (Riverbed) services. Key skills and attributes include: - Service Management of MPLS and IPSEC network connections for 90+ Central Cluster territories - Supplier Management of CWAN service with Interoute - Supplier Management of Riverbed service with Teneo - Managing the CWAN and Riverbed budgets and processing of Quarterly Billing adjustments - Assisting in contract renewal negotiations for CWAN and Riverbed services - Providing input in, and taking ownership of (when necessary), Major Incidents assoicated with the core CWAN network, and core sites.

PwC IT EMEA Network Services Manager @ Service Management of the Cluster Wide Area Network (CWAN) and Wide Area Network Optimisation (Riverbed) services. The service provided includes: - Service Management of MPLS and IPSEC network connections for 90+ Central Cluster territories - Supplier Management of CWAN service with Interoute - Supplier Management of Riverbed service with Teneo - Managing the CWAN and Riverbed budgets and processing of Quarterly Billing adjustments - Assisting in contract renewal negotiations for CWAN and Riverbed services - Providing input in, and taking ownership of (when necessary), Major Incidents assoicated with the core CWAN network, and core sites. From April 2014 to Present (1 year 9 months) PwC IT Relationship Management Coordinator @ The Coordinator Function forms part of the PwC IT Relationship Management Team (within the PwC IT CTO organisation), and supports the PwC IT Relationship Managers in the followng areas: Work Management (cases and projects), Request Fulfilment (standard operational requests), Event Management (conferences and meetings), and Financial Management (budgets, billing , and project cost tracking). The service I provide: Facilitate customer demand from the Central Cluster member firms that require UK IT on-point project and PwC IT resources, i.e. ED/Siteminder integrations for Aura Using the PwC IT Request Submission Tool, capture and process standard territory operational requests, i.e. Whitelist and Blacklist requests, access to the PwC IT App Centre, CWAN bandwidth utilization reports, raising change controls where required Capture and track non-standard territory demand that requires PwC IT CTO governance approval (i.e. bespoke network or integration requests) Coordinate annual BSS budget activities and run the BSS quarterly billing process for a range of Central Cluster services Track and provide quality assurance for standard projects processed through UK IT on-point and PwC IT Create, review and send service notifications and communications to a registered subscriber audience via the PwC IT Communications Tool Communicate relevant project updates to stakeholders in the Central Cluster From February 2006 to April 2014 (8 years 3 months) London, United KingdomTeam Secretary @ Provided audit services for medium to large private companies, listed businesses, owner-managed and family enterprises and non-profit organisations across a range of sectors. Assisted with the implementation and rollout of Retain resource planning software across the audit team. Maintained the schedule for auditor appointments with clients, paying attention to their allotted time per client. Production of WIP and fee notes, both manually and automatically for the billing of clients. Creating, amending and rolling forward financial accounts for audit managers Monitoring and updating the IT asset register, and informing the department IT manager when hardware was due for replacement, and keeping a log of the distribution of remote access tokens. From August 2005 to January 2006 (6 months) Forum Administrator @ A branch of human resources within BSkyB who manage employee relations in-house. Maintaining an accurate record of employee issues raised and responses generated. Tracking issues and entering/updating data fields to reflect progress. Liaising with the Forum Events Co-ordinator with regards to event management; Drafting, reviewing and managing the production of communication materials, e.g emails, fliers, posters From May 2005 to August 2005 (4 months) Team Organiser @ • Office Administrator and PA Role. Supervised a team of 7, where duties included: • Diary Management and arranging travel/accommodation; • Organising and preparing for external and internal meetings; • Preparing and distributing agendas; • Attending meetings to take minutes, typing up and distributing these minutes; • Taking on company projects as directed; • Providing an efficient and courteous telephone service; • Filing, archiving and administrating stationary supplies From November 2004 to April 2005 (6 months)

ITIL Service Transition, IT Service Management, PASS - 70% @ ITIL From 2014 to 2014 Service Design Certification, IT Service Management, PASS - 85% @ ITIL From 2014 to 2014 Foundation in Service Managemet, IT Service Management, Foundation Level - PASS - 95% @ ITIL v3 From 2012 to 2012 APMP, Project Management, Foundation Level @ Association for Project Management From 2012 to 2012 Certificate, Introductory Certificate in Project Management (APM) @ Association of Project Management From 2011 to 2011 Diploma in Administrative Management, Administrative Management @ Bromley College of Further and Higher Education From 2003 to 2003 n/a, LLB Law @ De Montfort University From 1998 to 2000 GCSE and A-Levels, Various Subjects @ Eltham College From 1990 to 1997 ITIL Continual Service Improvement certification, IT Service Management, PASS - 85% @ ITIL From 2015 to 2015 ITIL Service Operation certification, IT Service Management, PASS - 85% @ ITIL From 2015 to 2015 Robert Cetti is skilled in: Change Management, Project Planning, IT Strategy, ITIL, Project Management, Governance, Lotus Notes, IT Service Management, Project Delivery, Micorsoft Office, Project Coordinating, Project Execution, Project Implementation, Results Focused, Communication Skills, Network Architecture, Communication, Business Process Improvement