Tech professional specializing in software development, testing, as well as customer support and training. Have also worked as a programmer, PC technician, help desk agent, and classroom leader in both mobile business technology and academic settings. Interests include: software and web development, information technology, personal finance, education, and public policy.

Software Developer @ Assist in the development, debugging, and design of the company's iOS phone and tablet games. - Web development with an emphasis on: HTML / CSS / JS / jQuery - HTML5 Game development with Phaser Engine - iOS software testing and debugging. From January 2015 to Present (1 year) Operations Coordinator / IT Support @ Serve a dual role as a logistics coordinator and IT technician for the Arcadia branch office. - Coordinate in all aspects the export of feed and grain from the American Midwest to China - Issue purchase orders, secure bookings from ocean vessels, and process all documentation - Process invoices and create a weekly budget to report to accounting team. - Write basic software scripts to automate repetitive tasks to increase overall efficiency. - Diagnose common hardware and software problems, network connectivity issues, and perform basic network administration duties. - Assist with the moving and installation of workstations. From December 2013 to January 2015 (1 year 2 months) Information Systems Support @ Worked as an initial point of contact technical support for both corporate employees and remote store associates. - Executed an enterprise mobile device upgrade project, converting over 500 employees from bbOS to iOS/Android. - Served as a help desk agent to assist store employees with POS and network issues. - Simultaneously supported by phone and email to meet SLA goals. - Performed computer backup, installation, re-imaging, and inventory management with the corporate PC support team. - Helped develop curriculum and lead iOS/iPhone training sessions for corporate employees. From November 2012 to December 2013 (1 year 2 months) Travel Agent @ Worked as a travel agent booking flights and tours for customers over the phone and in person. - Assisted with booking flights, selling tours, and processing invoices for LA branch - Helped with business expansion to Las Vegas. - Set up and maintained two small business networks and security systems. - Provided remote tech support via phone and remote desktop software. From January 2010 to November 2012 (2 years 11 months) Instructor @ Taught classes of students strategies on how to master the SAT. - Served as a classroom instructor for weekly classes after school at local high schools. - Advised students in college admissions and preparation. - Increased SAT practice test scores on average of 150-250 points per student over six-week courses. - Proctored simulated tests on the weekends. - Tutored kids with dynamically tailored strategies From September 2008 to June 2012 (3 years 10 months) Art Gallery Operations Assistant @ Assisted in a variety of tasks in the maintenance, operation, and administration of the University Art Gallery. Open/closed shifts, answered phones, wrote terse correspondences and press releases, and maintained database of patrons for fundraising and marketing purposes. From January 2005 to January 2007 (2 years 1 month)

Bachelor of Arts, Political Science; International Relations @ University of California, San Diego From 2004 to 2008 Rick Yeh is skilled in: Software Development, iOS, JavaScript, Web Development, jQuery, HTML, CSS, Public Speaking, Customer Service, Social Media, Data Analysis, Research, Microsoft Office, Teaching, Community Outreach, Curriculum Development, Curriculum Design