Diplomado de Mercadotecnia, Diplomado en mercadotecnia @ Instituto Tecnológico Autónomo de México From 2013 to 2014 Ingeniería industrial, Industrial Engineering @ Universidad Anáhuac From 1997 to 2001 Bachillerato @ Instituto Cumbres From 1988 to 1997 Ricardo Serrano is skilled in: Negotiation, Forecasting, Retail, Logistics, Business Strategy, Business Planning, Team Leadership, Spanish, Inventory Management, Supply Chain Management, Strategic Planning, Sales Management, Marketing Strategy, Demand Planning, Merchandising, Buyer Representation, Project Management, Department Stores, Business Analysis, Strategy, Purchasing, Teamwork, Supply Chain, SAP, Pricing, Sourcing, Procurement, Product Development, FMCG, Competitive Analysis, Market Research, Purchase Management, Management, Sales, Change Management, Customer Service, Talent Management, Leadership, Marketing, Team Building, Organizational..., Problem Solving, Coaching, Training, Microsoft Excel, Analysis