Ramona Coman's Email

EA & Americas Order Management Leader / HOS OM Site Leader @ From May 2015 to Present (8 months) EMEA Order Entry Senior Team Leader/ HOS Site Leader OM Bucharest @ Leading and managing a Order Entry Back Office team of 25+ Administrators to deliver Customer Service and Order Management activities to all EMEA sales affiliates and Factories. Ensure best in class service to sale affiliates and direct customers and to ensure on time delivery of products, visibility and accountability into Order Management and Procurement Practices. Establishing and maintaining quantity and quality standards by developing and ensuring compliance with all customer service and process standards through reviews, observation audits and reports. Providing direct and timely feedback to all staff on the results. Functional and individual performance management - carry out performance reviews and counseling, coaching/mentoring, and ensuring group focus on meeting organizational goals & objectives. MRR (talent planning), people development and succession planning. Set up and establish communication channels and hand off points between Back Office and Front Office to ensure smooth two way interfaces • Analysis of statistics & other data to determine the level of customer service provided and providing reporting of key performance indicators • Perform any other reasonable tasks aimed at improving quality and service delivery within the Company • Responsible for all aspects of the day to day, tactical & strategic operations of the site • Directing all aspects of administration and productivity • Ensuring all employees have a safe work environment Involvement in & support of SAP CP/S deployment and enhancements Drive implementation of HOS (Honeywell Operating System) in Bucharest site. Responsible for providing well written and oral presentations (eg to affiliate management or to EMEA Leadership team) with necessary information and supporting analysis to make appropriate business decisions. Establishing annual budget for the Order EntryTeam and controlling budget during the year From August 2013 to Present (2 years 5 months) EMEA Order Entry Team Leader @ Leading and managing a Back Office team of 15 Order Entry Specialists. Assist in setting and achieving Order Management department goals and results and ensuring adherence to organizational procedures,policies and systems. Assigning and directing the workflow to ensure excellent service is delivered through appropiate staff planning and sheduling. Establishing and maintaining quantity and quality standards by developing and ensuring compliance with all Order Entry Specialists and process standard through reviews,observation audits and reports. Quality weekly checking base on established metrics in place. Training staff to deliver a high standard of Order Entry Specialist. Set up and establish communication channels and hand off points between Back Office and Front Office/Sales Affiliates to ensure smooth two way interface. Analyzing statistics or other data to determine the level of Order Entry provided and providing reports of key performance indicators. Involvement in and support of SAP CS/S deployment and enhancements From April 2011 to August 2013 (2 years 5 months) Order Management Specialist @ • Order Entry: SAP and Siebel • Customer Invoicing • Customer Credit Notes • New Customer Set Up • Execute Approved Special Pricing • Order Acknowledgement • Customer Master data set up and maintenance • Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer) • Communicating and liaising with local sales affiliates From May 2010 to April 2011 (1 year) Bucharest, Romania

Bachelor's Degree, Foregn Languages @ University From 2001 to 2005 Ramona Coman is skilled in: SAP, Order Management, Six Sigma, Customer Service, Microsoft Office, Excel, Siebel, Word, Outlook, French, English, Russian, Business Process Improvement, SAP Implementation, Team Leadership