Process Analyst @ At the city of Utrecht Pieter Willem was the business analyst of the team that implemented Microsoft System Center Service Manager and a Cireseon Self Service portal for all 4500 employees. He analyzed existing services and produced proces documentation as input for the development team. He introduced a scrum way of working into the project, so the team could deliver working functionality on a regular basis.He played a key role in collecting information on the processes of other business units and designed solutions to connect externally managed products to the portal. From September 2014 to Present (1 year 4 months) Utrecht Area, NetherlandsSpeedskating coach @ From August 2014 to Present (1 year 5 months) Amsterdam Area, NetherlandsProject manager, Proces Manager, Business Analyst @ At Ventus Pieter Willem can fulfill assignments as an IT-procesmanager, Project manager, Information specialist and Business Analist. While having knowledge and experience in the field of sports, finance, business and IT, Pieter Willem can create a bridge from business to IT. Knows Lean, Six Sigma, Scrum, Bisl, ITIL and Prince II. With his experience in sports Pieter Willem has the capability to coach people and strongly improve individual and team performance. From November 2012 to Present (3 years 2 months) Amsterdam Area, NetherlandsSpeedskating Coach @ Working as Speedskating coach for the province team of Heilongjiang Ice Sports Federation. Preparing male and female allround speedskaters for the 2016 China Winter Games. Improving allround speedskating trainng in Heilongjiang Province. Coaching Achievements: 2014 National Chinese Allround Championship men 2014 National Chinese Allround Championship junior men 2014 National Chinese championship team pursuit women 2014 National Chinese championship team pursuit men Qualification Sotsji Olympic Games 2014 Qualification World allround Championship 2014 2014 National Chinese single distance championship winner 1500 men, 3000-5000m women Specialized in athlete development, testing (omega wave/polar) From June 2013 to April 2014 (11 months) Priority Incident manager @ Managed the priority incident process for Staples EU. Taking care of the rapid response and recovery to high impact incidents at the IT services of Staples. Reporting on incidents to higher management. From April 2013 to May 2013 (2 months) Amsterdam Area, NetherlandsSpeedskating Coach @ Coach top athletes, make people better. Developing long term athlete developement plans, finding performance indicators and building IT solutions for athlete monitoring. From April 2007 to March 2013 (6 years) Manager finance and Business Intelligence @ Responsible for all financial and IT processes at the Hanzekliniek, 2 private hospitals, specialized in opthalmology, ear/nose/throat surgery and plastic surgery From November 2011 to December 2012 (1 year 2 months) Business Analist, Problem manager, Project manager @ Responsible for long term availability of savings and loans systems at ING. Prioritize and translate change requests and repeating incidents for business and IT departments. Manage the Change portfolio for the consumer loans division. Continuous improvement (lean) of change and problem proces and greenbelt in Lean proces improvement. Project manager for maintainance projects and integrating the continuous delivery practice into the change and problem process. From January 2009 to December 2011 (3 years) Senior employee Business Service Management @ At the Business Service management team of ING consumer Products, Pieter Willem developed business intelligence tooling, performance reporting and Lean-six sigma reporting. He performed tasks as a Service level manager which involved making and managing service level agreements and service level reporting. He combined this with complaint management and taught colleagues in this process. From February 2007 to January 2009 (2 years) Amsterdam Area, NetherlandsBusiness planning & control @ Implemented Lean and Six Sigma. Developing Business Intelligence tooling resulting in better forecasting and reporting for finance and production departments From 2005 to 2007 (2 years)

Masters degree, Business economics @ Rijksuniversiteit Groningen From 2003 to 2005 bachelor's, Marketing and Banking&insurance @ From 1998 to 2002 VWO, exact pakket @ OSG Sevenwolden From 1992 to 1998 lagere school, nvt @ Dr Botkeschool Damwoude From 1983 to 1992 Pieter Willem De Haan is skilled in: Coaching, ITIL, Dutch, Change Management, Process Improvement, Business Analysis, Microsoft Excel, Analysis, Operations Management, Project Planning, Business Strategy, English, Risk Management, Speedskating, Omega Wave