To live life to the fullest and do stuff I enjoy both in my personal and professional lives. I have almost 3 years of call center experience (1 year 3 months on the phones and almost 2 years in WFM). I love the fast pace work environment because it makes the day go by quickly and also
To live life to the fullest and do stuff I enjoy both in my personal and professional lives. I have almost 3 years of call center experience (1 year 3 months on the phones and almost 2 years in WFM). I love the fast pace work environment because it makes the day go by quickly and also keeps your mind healthy. I also on the side do computer repair and computer builds. I love technology!
WFM Real Time Analyst @ Monitor Call Flow, Agent States and provide hourly updates/reports to support staff and client.
Answer the WFM Sick Line to take agent call outs. Used programs such as Microsoft Office
Suite, Avaya CMS, Aspect Workforce Management, Aspect RTA, NICE IEX Workforce
Managment, and Five9. From February 2014 to Present (1 year 9 months) Salt Lake City, UTCustomer Service Agent @ Working for AmeriHealth Caritas Medicaid Insurance Companies assisting members and providers. From October 2013 to Present (2 years 1 month) Salt Lake City, UTBaker @ Daily Baked Bread, Muffins, Donuts. Kept record of baked goods to control shrink of product.
Assisted with employees daily tasks, schedules and needs. Left job to come home to help with
sick grandma. From June 2009 to August 2012 (3 years 3 months) Hampton, VASales Floor/Cashier @ Kept product in line on sales floor, answered customer questions, returned unwanted product
to their proper area and helped with cashier support when needed. Left the job to pursue the
passion of baking. From September 2007 to November 2007 (3 months) Hampton, VARide Operator/Crew Lead @ Cleaned and Operated Rides, and assisted supervisors with daily tasks and answered park guest questions and concerns. From March 2005 to August 2007 (2 years 6 months) Farmington, UT
High School, Music Performance, General @ Bonneville High School From 2004 to 2007 Phillip Taft is skilled in: Customer Service, Microsoft Office, Microsoft Excel, IEX, CMS, Aspect eWFM, Computer Repair, Computer Maintenance, Baking, Culinary Skills, Cooking, Catering, Pastry, Food, Bakery, Food Safety, Food Service, Recipes, Menu Development, Sanitation, Food Preparation, Cakes, Cashiering, Food Industry, Cake Decorating, Bread, Restaurants, Food & Beverage, Grocery
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