Account Manager @ Telstra Business Centre East Perth & Karratha
Senior Store Manager (Allphones) @ AMT Group Pty Ltd
Edith Cowan University
I am a highly ambitious individual with the aim to provide a complete solution for my customers. By engaging in all areas of their business, I am able to better position and strengthen their operational needs by educating and challenging the customer on how to run their business efficiently with the extensive range of technology available. From
I am a highly ambitious individual with the aim to provide a complete solution for my customers. By engaging in all areas of their business, I am able to better position and strengthen their operational needs by educating and challenging the customer on how to run their business efficiently with the extensive range of technology available. From this challenge, I am then able to convert this idea into reality via the vast array of Telstra's products on offer.
Account Executive @ Create and maintain customer relationships with an assigned portfolio of customers throughout Western Australia.
To engage in commercial, business level and moderately technical IC&T discussions to support and educate customers on new technology with a real focus around latest technology (eg. Data, Unified Communications, Information as a Service Software as a Service, Video Conferencing).
To facilitate and be proactive in thought leadership on matters relating to innovation and competitive advantages for customers through the utilisation of IC&T while also effectively managing aspects of customer satisfaction to increase the customer’s experience and expectation of Telstra. From November 2015 to Present (2 months) Perth, AustraliaAccount Manager @ Responsible for creating and developing long term relationships with small business, large enterprise and local governments for Telstra in the Pilbara & East Perth region.
To primarily focus on outstanding customer service, while not undermining the importance of identifying needs and opportunities for businesses to grow and prosper through new products and technology. Often exceeding expectations in the process.
Tasked with business sales directed at specific industries to maximise revenue via in depth analysis of customer's accounts with written estimates and costings. These sales would include service changes for mobiles, cloud iaaS, T-Suite, phone systems , VOIP and complex ICT data. From January 2013 to October 2015 (2 years 10 months) Senior Store Manager (Allphones) @ Directing the daily activities of the store to grow revenue, drive standards of excellence and maintain processes to ensure outstanding customer service. Creating a positive work environment as well as creating a positive customer experience. Leading the sales team to success and motivating my team to learn, grow, and build exciting careers. Overlooked and managed 3 franchises across the north and south of Perth. From November 2008 to January 2013 (4 years 3 months)
John Septimus Roe Anglican Community School From 2004 to 2008 Edith Cowan University Philip Goodman-Jones is skilled in: Sales, Mobile Devices, Telecommunications, Customer Experience, Telco, Fixed Line, Internet Services, Account Management, Mobile Phone Apps, Mobile Internet, ADSL, Carrier Ethernet, Cloud Storage, Business Relationship Management, New Business Development
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