Phan Tran's Email

• A strong entrepreneurial spirit with excellent interpersonal, communication, presentation, and client-facing skills. • Specialties include SaaS, Professional Services, Product Management, product demos, and sales support.

Product Manager @ • Tasked with ownership of several products including a configuration and deployment portal, a translation optimization tool, a cloud based survey authoring and rendering engine, and a post-hire feedback manager • Wrote product specifications at the Epic and Story levels • Created wireframes and collaborated with UX team to conceptualize user interfaces and product workflows • Managed releases and made decisions on feature inclusion based on priority and cost • Produced release and training documentation • Conducted user training and led acceptance testing and bug reviews From July 2012 to Present (3 years 6 months) San Francisco Bay AreaTechnical Account Manager @ • Involved in the complete client account life cycle from implementation and product deployment to training and ongoing support and management • Produced customized solutions on a per client basis using Evolv's SaaS Workforce Science platform by configuring both the front-end user interface and back-end relational database • Supported sales activities by designing and configuring custom product demos From May 2011 to July 2012 (1 year 3 months) San Francisco Bay AreaTest Engineer @ • Conducted functionality, stability, performance, and regression testing on TCP Offload Engine products • Obtained Windows Hardware Qualification Labs driver certification for TCP Offload Engine products • Supported and maintaned a test lab that consisted of iSCSI storage networks, discrete LANs, various test platforms, and over one hundred test client machines From 2005 to 2009 (4 years) Test Engineer @ • Designed test plans for system and unit testing • Conducted functionality, compatibility, stability, and performance testing on enterprise server systems, network attached storage (NAS), and storage area networks (SAN) • Analyzed test results and debugged issues From 2004 to 2005 (1 year)

Master of Business Administration (M.B.A.) @ California State University-East BayBachelor's Degree, Computer Engineering @ University of California, Santa Cruz Phan Tran is skilled in: Cloud Computing, SaaS, Product Management, Management, Leadership, Testing, Enterprise Software, Go-to-market Strategy, Agile Methodologies, Software Development, Solution Selling, CRM, Professional Services, Start-ups, Mobile Devices, Strategic Partnerships, Unix, Salesforce.com, Software Project Management