Director, Technical Services & IT Operations @ From July 2015 to Present (6 months) Support Manager, Infrastructure, Greater China & APAC @ From June 2013 to July 2015 (2 years 2 months) Vice President (Citigroup Technology Infrastructure) @ Vice President (Citigroup Technology Infrastructure) From September 2011 to June 2013 (1 year 10 months) Hong KongTotal Customer Experience & Quality Manager @ From January 2011 to September 2011 (9 months) Hong KongAccount Support Manager(Mission Critical and Proactive Services) @ From October 2007 to April 2011 (3 years 7 months) Hong KongData Center Supervisor @ From November 2004 to June 2007 (2 years 8 months) Hong KongVarious IT support, project, system admin and development roles @ From July 1999 to June 2004 (5 years) Hong Kong

MBA, Business @ City University of Hong KongBEng, EEE @ HKUST Peter Lung is skilled in: ITIL, Strategic Planning, Escalation Management, Quality Management, IT Operations, IT Service Management, Service Delivery, Data Center, IT Management, Outsourcing, IT Strategy, Program Management, Change Management, Vendor Management, Operations Management