Senior Executive with a strong track record of building and growing businesses. Recognized as an innovative problem solver, persuasive strategist, and collaborative team member in both general management and business development roles. Solid marketing acumen and a focus on customer experience has delivered revenue gains and improved competitive positioning. Leadership of high impact teams demonstrated by:
- Secured approval and initiated implementation for the $2 billion Disneyland Resort expansion
- Negotiated and secured 25 year development partnership with State of Georgia for Jekyll Island
- Built pan-European Business Planning group for the Euro Disney Resort
- Developed and secured significant growth initiatives for PRG-Schultz International
- Re-invented the Marketing function for the John H. Harland Company
President @ From 2011 to Present (4 years) Executive Vice President @ Executive Vice President - Reynolds Hotel Group
Chief Operating Officer - Reynolds Capital Group
Assembled and led $175M private equity fund team investing in raw land, community development, and master development opportunities; and hotel team focused on feasibility, development, and asset management services. From 2006 to 2009 (3 years) Executive Vice President @ Executive Vice President - Business Development
Developed and implemented new business lines, strategic alliances, and marketing initiatives. Led seven business verticals with 210 employees.
- Commercialized Airline Revenue Recovery business through acquisition of intellectual property rights, execution of initial client contract with Top 5 international airline, negotiation of off-shore outsourcing contract and formal launch to the industry. Grew business from one costs-plus client to ten international carriers.
- Re-energized Medical Claims healthcare offering and secured State of California Medicare three year audit demonstration program.
- Identified market opportunities in Healthcare ($8B) and Energy ($1.5B) industries. Prepared entry strategies, aligned and recruited talent, crafted service offering including partner collaborations, and executed launch plans. From 2002 to 2006 (4 years) Vice President @ Vice President - Marketing, Sales & Business Development
Re-invented Marketing, Business Development, and Customer Care functions for Printed Products Group. Provided leadership to 150-person Sales and Customer Support team and 250-person call center operation.
- Executed new product and service offerings and implemented market-based product and delivery pricing strategy, resulting in $20M of annual profit improvement.
- Articulated and implemented Harland value proposition, Creating High Performance Financial Institutions, resulting in differentiated competitive positioning and market share gains.
- Developed strategy, secured approval and in-sourced 100% of call center capability which led to greater control and improved customer service levels.
- Initiated turnaround for Sales organization and executed two-year contract extension with Company’s largest customer.
- Led 70-person multi-divisional team responsible for transformation to a customer-focused organization. Negotiated contract and partnered with third-party service providers to implement Customer Relationship Management (CRM) program focused on people, process, and technology. From 1999 to 2002 (3 years) Executive Vice President @ Led $60M Georgia operations and development for regional theme park company. From 1998 to 1999 (1 year) Vice President @ DISNEYLAND Anaheim, CA (1993-1998)
Vice President - Resort Development
Director - Disney’s California Adventure
Director - Business Planning and Development
Led Business Development, Finance, and Research teams for The Happiest Place on Earth. Primary Operations liaison with Imagineering for all Resort development activities. Managed five-year strategic planning and annual planning processes.
- Secured approval and implemented $2B Resort expansion including developing strategy, defining operational criteria, and managing project economics to achieve 70% revenue improvement and establish Disneyland as a multi-park resort destination. Expansion included Disney’s California Adventure theme park, 750-room Grand Californian Hotel, and 300,000 SF retail, dining, and entertainment district.
- Developed strategy and gained approval for the $150M Disneyland Attractions 1996-2001 program.
- Led acquisition team in developing operating strategy, economics and business rationale for the purchase of the 500-room Pan Pacific Hotel and the 240-room Grand Hotel.
EURO DISNEYLAND Paris, France (1990-1992)
Director - Business Planning
Built 20-member international planning and research team for start-up of this $4B Resort destination.
- Developed opening year daily attendance forecast, facility operating hours and park pricing strategy.
- Crafted strategy to reposition product offering to turnaround lagging Southern European attendance.
- Developed Resort hotel sales strategy, including startup of a reservations center, internal tour operation, and direct sales to international tour operators.
WALT DISNEY WORLD Lake Buena Vista, FL (1979-1990)
General Manager - Planning and Industrial Engineering
Industrial Engineer
Industrial Engineer - Co-operative Education Student
Managed five departments, providing internal consulting support to all Resort divisions. From 1979 to 1998 (19 years)
MBA @ Harvard Business School From 1986 to 1988 Bachelor of Science, Industrial Engineering @ Georgia Institute of Technology From 1978 to 1983