BSC, Managment, Computing, accounting, maths @
University of Canterbury
Resolving the ongoing service delivery quality issues, client problems and deadlines the impact daily operations of a business by applying experience of over 30 years in IT service delivery. As Head of Fulfillment in the pre-eminent organisation that is leading the SMB support space in Australia with with a passionate team to customise our solutions, products and
Resolving the ongoing service delivery quality issues, client problems and deadlines the impact daily operations of a business by applying experience of over 30 years in IT service delivery. As Head of Fulfillment in the pre-eminent organisation that is leading the SMB support space in Australia with with a passionate team to customise our solutions, products and management services to meet the individual needs of every client
Pushing personal, team and business growth through processes, mentoring and above all else to achieve customer satisfaction.
Making technology work for our clients, seamlessly and with visible results in reducing downtime, increasing service responsiveness and to ensure you can do what you do best. Why do you need IT, Why do you need a service provider? because that is not your business its ours.
Head of Fulfillment @ A role that encompasses responsibility for the delivery, optimisation efficiency and process for the complete lifecycle for all products and services to all clients.
Taking continuous improvement to all aspects of request fulfillment and ensure the highest possible levels of service and consistency for clients.
Never drop a ball, never accept a goal cannot be bettered. From June 2015 to Present (6 months) Sydney Area, AustraliaConsulting Delivery Manager @ In this position i am responsible for the national Profit and Loss of the line for IT Services. Including the management, marketing and performance of the service portfolio and managing the service lifecycle.
Working closely with the Sales Managers, Marketing and the Service Delivery Managers, i am responsible for developing the product development priority list and managing the national “virtual team” to deliver the business results and objectives as set.
In a close relationship with the sales and marketing teams i ensure existing clients and prospective clients are informed of all new initiatives and drive revenue and team growth and liaise with other Practice Managers to ensure that cross sell opportunites are available.
Being responsible for the P&L of the IT services portfolio, i am be heavily engaged with the
- Engineering, Senior Consultants and utilisation
- Practice Managers and State Delivery Managers on cross charging parameters
- IT services teams on Customers, billing practices, and utilisation techniques
- Sales teams where required as the “expert”
I am also responsible for operational improvement, operational cost control, quality metrics, continuous service improvement and ultimately profitability of the business unit.
The role is a challenging one, that requires a dynamic individual who is self-motivated, disciplined, ethical and results oriented. I bring bring market insight, creative flair, a passion for results and the ability to manage and achieve through others backed by 28 years in service delivery.
As a Practice Manager i am member of the Brennan management team and take a key role in helping Brennan achieve the strategic objectives. From December 2013 to March 2015 (1 year 4 months) Sydney Area, AustraliaSenior Consultant @ As a Senior Consultant in Service Delivery primarily engaged in running a team of experienced consultants servicing a variety of client environments. Pushing team towards challenging business, client and individual personal goals. A history of complex and technical backgrounds has now been complemented by several years of customer focused sales and service delivery to allow the Team leadership role now undertaken.
Specialties: Service Delivery, Microsoft server platforms, Standard, Small Business, and virtualisation. Server sales, design and implementation. Business consultancy and IT oursourcing From July 2012 to November 2013 (1 year 5 months) Consultant @ Provide direct support and infrastructure project design and implementation for a variety of retail, professional and hospitality clients.Leveraging windows virtualisation in VMware and hyperv, firewalls, cloud services, managed services transition and client management. From May 2011 to July 2012 (1 year 3 months) Senior Systems Engineer @ A technical and consulting role where client development and customer focus are the key maintaining a close rapport with a variety of business and environments. Effectively providing all the IT needs for clients, anticipating growth and technology improvments to improve their business effectiveness. Strict standards and unsurpassed work ethics provide a basis for unerring confidence by clients and team mates alike. Growth of both internal and external systems to facilitate services to our clients while at all times providing a structured mentoring environment for others in the team. From April 2005 to April 2011 (6 years 1 month) Business systems engineer and Sales Consultant @ Business Consultant and Technical Architect position using the frontline and technical skills I have developed in various team leader and technical lead positions. My varied abilities have lead to flexibility to work efficiently in any environment and provide ongoing strategy to the business needs of clients.
As an end to end role, from first contact to system implementation with all aspects of design and planning in between, Composite Computers has enabled me to hone my skills as technical skilled engineer and expand them into a project manager/salesman/design consultant roles.
While most of the projects have been on a smaller scale than those I have been involved with in previous roles, my responsibilities within the projects is complete. Budgeting, delivery, implementation, follow up and support for each project has allowed me to spend the term focusing my non-technical personal growth while utilising and expanding on my skills From January 2002 to December 2005 (4 years) Business Development and Senior Engineer @ A project design and implementation role providing specification for clients ranging from 1 pc through to over one hundred. This variety of client requirements moved me from being just a technically excellent engineer into a well rounded project design & management consultant. From original client contact, systems analysis and solutions design through to implementation and review has now become part of a daily struggle with vendors and timeframes.
Projects focused on Internet connectivity and security for primarily Microsoft environments with remote support to a desktop level. Some of the more interesting variations involved Linux based servers or firewalls integrated into a standardised Microsoft desktop solution From June 2001 to January 2002 (8 months) Business Systems intergration specialist @ Significant projects included collaboration on government and business tenders including security projects, a complete overhaul of network infrastructures, the introduction of standardized desktops and the implementation of VPN Extranets.
The role included responsibilities for strategic planning, consultancy, risk management, information systems security. It also been involved project management, implementation and purchasing. A requirepment was to also provide specialist technical support to staff and clients outside of project duties. From January 2000 to June 2001 (1 year 6 months) Systems technical Engineer @ Primarily a third level support and implementation role with some scope for infrastructure development.
Dealing only with international money markets environment and as such is an intensive environment that demanded both high quality skills and exceptional personal ones.
As a Technical Specialist duties primarily revolved around the support of the financial markets dealing room and related back office staff where an extreme degree of responsiveness and resolution to problems that arose. Being an NT based network my skills were advanced substantially in this area and allowed me to easily complete MCSE. The role was as varied as the environment was a mix of several platforms and network types to allow its connection to many external data feeds. Although the network consists of less than 200 users its complexity and diversity enabled me to work on many previously unseen configurations and systems, further broadening my abilities and flexibility.
Differing network topologies within the local environment, multiple routers, firewalls and redundant network links make administration and configuration of the network a complex task From January 1999 to January 2000 (1 year 1 month) Server Project Lead @ This was a project based contract role to source and install all hardware required to roll out a NT based Client information System. This was extended to 12 months from a 3-month role to include various other projects and support tasks related to or dependent to the deployed systems From September 1997 to January 1999 (1 year 5 months) Lead Systems Engineer @ As technical lead in a group of 12-network support staff my responsibilities included managing major upgrades, technical concurrence in purchasing and capacity planning on all network devices. Third level support to network staff, optimisation of network systems and the ongoing implementation of upgrades to primary systems and servers was the primary responsibility. From January 1995 to December 1997 (3 years) Site IT Manager @ A sole charge full responsibility position managing a network of 170 users on an Workgroups/NT environment which was grown from a 12 user typing pool. All aspects of daily management, purchasing Disaster recover and support were requirements of the position. I was seconded to Wellington to develop, install and manage a tcp/ip test site involving a Sun Sparc server and 50 NT workstations, From June 1990 to January 1995 (4 years 8 months) Mainframe operations technical specialist @ Senior Shift Operator & Technical Support roles provided a variety of challenging and responsible environments which created a sound basis of skills and large scale methodologies for all future positions and knowledge. Maintenance of the bank financial systems and branch networks were the primary concern with rotating shifts being used to staff the nightly batch processing of transactions and inter bank communications. Skills in support lead to my being placed in an off shift position of technical support to the operator staff From May 1985 to June 1990 (5 years 2 months)
Bachelor of business degree, IT Process and Managment @ Griffith University From 2015 to 2017 BSC, Managment, Computing, accounting, maths @ University of Canterbury From 1993 to 1995 Paul Sexstone is skilled in: IT Service Management, Service Delivery, Team Leadership, Disaster Recovery, Virtualization, Infrastructure, Business Analysis, Cloud Computing, Networking
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