Senior Vice President Operations, Strategy and Customer Experience @ Cablevision
Vice President and General Manager Business Services/Vice President Transformation @ Direct Energy, Canadian Services
Principal @ Enterprise Solutions
Accomplished executive with extensive domestic and international experience in the technology, energy, services, and consulting sectors. Results oriented professional with extensive operations, business development, HR, CX, and M&A experience. Strong work ethic and proven skill versatility, producing results in the most complex business environments. An effective communicator and consultative leader, possessing the unique talent and a proven
Accomplished executive with extensive domestic and international experience in the technology, energy, services, and consulting sectors. Results oriented professional with extensive operations, business development, HR, CX, and M&A experience. Strong work ethic and proven skill versatility, producing results in the most complex business environments. An effective communicator and consultative leader, possessing the unique talent and a proven track record of creating, developing, and leading top performing teams and implementing people and business strategies that drive growth and business improvement.
Specialties: Mergers and acquisitions, operations, strategy, post acquisition integration, business development, business partner advisory, organizational development, talent management, compensation & benefits, employee relations and HR strategy.
Senior Vice President Operations, Strategy and Customer Experience @ Strategy - Process Engineering - Operations Readiness - Quality - VoC From February 2014 to Present (1 year 11 months) Vice President and General Manager Business Services/Vice President Transformation @ A $450M revenue residential and commercial services business with 1,300 employees-providing install and services in HVAC (heating, ventilation, and air conditioning), water heaters, plumbing, electrical, duct cleaning and protection plans. Managed the Canadian Business Services division and led all key transformation initiatives such as talent/organizational development, safety, and customer experience; provided strategic support to the SVP of Services during a period of business transformation. The transformation agenda was core to achieving the business objectives of top and bottom line growth, improved customer service, and achieving leading Health, Safety & Environment performance. Led an executive team of 6 direct reports with full responsibility for a $90M P&L with 175 employees. From May 2010 to November 2013 (3 years 7 months) Toronto, Canada AreaPrincipal @ Business consulting services firm targeting the high growth and mid-market sectors. Consulting services included executive assignments, strategy, business development, operations, organizational effectiveness, and M&A. From 2007 to 2010 (3 years) Greater New York City AreaVice President HR US, NA HR Operations @ An $8.5B North American subsidiary of Centrica plc, a global Fortune 500 and FTSE 100 energy company. Active member of the senior management team, reporting to EVP HR, and EVP US, responsible for overall HR service delivery and strategy in the US. Managed an estimated $7.0M North American operating plan/budget for the HR function. Led a team of 25 geographically dispersed human resources professionals, provided HR business partner advisory services and leadership on all people matters including organization development, recruiting, succession planning, M&A, employee engagement, and talent management. In addition to US HR responsibility, managed HR operations for North America, encompassing compensation, benefits, pensions, and HR systems. From 2002 to 2007 (5 years) Vice President HR @ A retail energy start-up company, spun off from Enron in partnership with AOL and IBM. Fulfilled the strategic HR business partner role for select client groups and responsible for managing HR Operations for North America. From 2000 to 2002 (2 years) Greater New York City AreaSenior Manager, Human Capital Services @ Professional services firm providing audit, tax, and consulting services to large corporations. Delivered tax and HR consulting services to a wide array of clients in numerous industries including financial services. media, non profit, and telecommunications. From 1994 to 2000 (6 years) Financial Analyst @ A publicly traded apparel group that engages in the design, manufacture, import, and marketing of outerwear and sportswear apparel in the United States. Worked closely with the CFO to draft annual and quarterly SEC filings (10K/10Q), prepared and monitored financial budgets for all divisions, reviewed monthly sales reports, determined royalties due to NFL properties, and negotiated with vendors for optimal pricing on contracts. From 1993 to 1994 (1 year)
BBA @ Hofstra UniversityOhio University Paul Klass is skilled in: Talent Management, Organizational Development, Leadership, Business Strategy, Mergers & Acquisitions, Employee Relations, Succession Planning, Human Resources, Acquisition Integration, Recruiting, Outsourcing, Mergers, Advisory, Management Consulting, Personnel Management