Social Media Management and Marketing @ - In charge of Social Media at Zara. Worldwide - Planning, communication and follow up in Social Media - Monitoring / Brand awareness / Online reputation control - E-mail marketing - Supporting Marketing strategies for new online openings - Supporting Marketing strategies for special events/promotions From May 2012 to Present (3 years 8 months) A Coruña Area, SpainCustomer Service Manager @ - zara.com Customer Service. - French Market and U.S Market - Final decisions on issues - Contact with transport team, logistic team, to help resolving the cases - Finding ways to improve the customer experience and avoid issues on the process - Quality control From November 2010 to May 2012 (1 year 7 months) A Coruña Area, SpainAdministrative Manager @ - Organisation of the annual International Frozen Seafood Exhibition - Dealing and support to the companies participating in the exhibition - Follow up of the event From May 2010 to November 2010 (7 months) Vigo Area, Spain

Patricia Couso is skilled in: Marketing por correo electrónico, Redes sociales, Medición de las redes sociales, Mercadotecnia, Administración y dirección de empresas, Servicio de atención al cliente, Experiencia del cliente, Francés, Administración