Supply Chain Management Contract Logistics Claim Management Customer Relations Before joining to Zwilling,I have worked in Mattel as CS Supervisor and prior to there I have worked at MT Display as Account Sales Executive, responsible for Export Sales of Denmark,Italy,Spain,Portugal and France. Prior to working in MT Displays, I had chance to work in USA and Germany in similar roles of Sales which helped me gain multinational work perspective.

Customer Service Supervisor @ From December 2013 to Present (2 years 1 month) Supervisor CS Turkey @ From September 2013 to December 2013 (4 months) Customer Service Coordinator @ • Leading and coordinating 2 big channels; e-commerce and hypermarkets and also the biggest customer account in Mattel Team. • Channel Management: The portfolio consisted of 4 Key Accounts in ecommerce, 5 Key Account in Toy Specialists with the biggest Turnover ratio and 7 hypers with approx. 300 branches. • Total OTC-order to cash procedures is met through order follow up, inventory management, warehouse transactions and shipments. • Working collaboratively with the Sales Department to achieve monthly customer targets by having weekly Sales Meetings and Marketing Updates • Focused on Supply Chain Management by communicating with the 3 PL, emphasizing on the new contract terms along with the day to day shipment status of the company. • Performed daily review of all client accounts • Worked with sales department to develop and maintain client relationships and to ensure that clients’ needs were met in a timely manner • Provided in-depth market, industry and competitive analysis and positioning reports to top management • Took a social responsibly initiative and implemented a Donation Process by making toy donation every quarter to non-profit organizations like Cerrahpasa Tip Fakultesi Vakfi, Sosyal Hizmetler il Mudurlugu. From October 2011 to September 2013 (2 years) Istanbul, TurkeyAccount Sales Executive @ • Held a portfolio of more than 40 companies (including potential customers) in 8 countries. • Analyzed customer behaviors, segmentation, advertising effectiveness research, and awareness. • Managed sales activities of Major Key Accounts in France, Denmark and Italy. • Worked for sales of domestic line products as well as customized, project based products. • For customized products: Directed and assisted projects ranging in complexity from moderate to high in the 10.000€ to 150.000€ range • Coordinated the planning of the order with related departments like Production, Purchasing and Logistics • Managed the demands, complaints, claims and after sales support \issues to meet the needs of the customers along with customer satisfaction quality. • Followed the order status from the beginning to the end. • Kept customer relations at the most productive level through customer visits • Project Based visits were made to production line in the factory • Giving pricing (made by the Company Estimator) to the potential customers. From April 2011 to October 2011 (7 months) Account Manager @ Germany Accounts for Harbor Dues and Charges • Conducted German Segment of the DA business for an estimated 1 Million Euro vessel costs • Examined and approved all of the ship cost related invoices and expenses • Determined the agency and forwarding fees and commissions that will be charged to customers. • Prepared detailed reports for every import and export voyage of each vessel to be presented to headquarters. • Assisted and helped new Belgium office during their establishment period. From August 2007 to August 2010 (3 years 1 month) Hamburg Area, GermanySales Executive @ Increased the number of key accounts in the company customer portfolio with the marketing team. • Received a bonus as a member of the sales team after completing the hard global crisis period with a remarkable profit. • Negotiated terms and freight charges with customers in accordance with their cargo volume. • Created fix annual contracts for big accounts keeping in mind not also the customer needs but also company profits. • Constantly searched the market for new customers and conducted many visits to potential customers, added new accounts as a result. From August 2007 to May 2009 (1 year 10 months) Sales Manager @ • Promoted to District/Sales Manager from Sales Representative in six months • Managed $1 million dollar worth Accessories retail business • Handled recruiting, training, management and performance of 12 Associates in 4 Rhode Island retail stores • Conducted negotiating with vendors, building customer loyalty, analyzing market demands and changing demographics, analyzing financial statements, controlling costs and managing inventory. • Managed logistics, customer expectations and retail space in implementing “Just In Time” program across Rhode Island: resulting inventory loss From April 2005 to August 2006 (1 year 5 months) CS Executive in Credit Cards and Banking Products Services @ Customer Service and Sales • Assisted customers in their banking transactions such as repos, TD, EFT and foreign currency sales. • Assisted foreign customers using bilingual skills and Banking Products knowledge • Assisted customers in daily credit card transactions. • Worked towards enhancing the customer satisfaction • Fulfilled the required accuracy and call time data From September 1999 to November 2002 (3 years 3 months)

Masters, Global Business Leadership @ Johnson & Wales University From 2004 to 2006 Bachelor's degree, Business Administration and Management, General @ Marmara Üniversitesi From 1998 to 2004 Bachelor of Arts (B.A.), Social Sciences @ Eyüboğlu High School From 1990 to 1997 Ozge Gurgan Sam is skilled in: Export, International Trade, International Sales, International Business, International Marketing, Strategic Communications, Coordination, SAP R/3, AS400, CRM, Competitive Analysis, IBM iSeries, Logistics, Management, Pricing, Purchasing, Sales Operations