Over 30 years of outstanding military and civilian experience that includes superior technical and leadership skills. Reliable, self-motivated, and energetic, with ability to work with others as well as to lead and motivate them to achieve the highest standards of performance. Highly analytical—learns and adapts quickly to new and challenging situations. Especially proficient in project management—goal and deadline oriented. Work ethic is based on “Do it right the first time.”

Plant Manager @ •Responsible for all operations relating to milling, manufacturing, maintenance, and facilities management •Manage and direct plant employees; provide action plans and problem solving •Maintain proper and up-to-date records to comply with company, customer, and regulatory requirements •Establish effective and safe procedures to ensure that all equipment is operating at a safe and efficient level •Perform process control and other on-site tests; assisting in investigative process failures and providing objective analysis and solutions •Develop and implement Standard Operating Procedures as well as ISO-type systems for inventory management, production, and lab functions •Collect and analyze daily production data •Investigate internal/customer complaints to implement corrective actions and established procedures From November 2014 to Present (1 year) Pottstown, PennsylvaniaProduction Supervisor @ • Supervise personnel in Production Department to ensure deadlines are met and customer service goals are obtained • Provide motivation and leadership through coaching and mentoring • Ensure all policies and safety procedures are followed From February 2014 to Present (1 year 9 months) Allentown, PAOperations Manager @ • Provide motivation and leadership through coaching and mentoring • Maintain all grounds, buildings, and amenities in campground • Supervise all staff to ensure deadlines are met and customer service goals are obtained • Manage propane distribution and fill station From September 2013 to January 2014 (5 months) Rusk, TXProduction Manager @ Production Manager •Plan and oversee production functions across a multi-shift operation. •Manage/Supervise Production and Scheduling Departments •Provide motivation and leadership through coaching and mentoring •Synchronize schedules of Quality Assurance and Maintenance to ensure on-time delivery of a quality product •Ensure that safety and production standards are met From January 2009 to August 2013 (4 years 8 months) Bethlehem, PAMaintenance, Facilities & Safety Management @ Maintenance •Supervise personnel in the Maintenance Department •Set up CMMS program enabling work order requests for both production and maintenance •Schedule and maintain all preventive maintenance •Purchase all equipment and supplies to ensure proper inventory and line items for plant •Ensure maintenance and repair of blenders, rotary sifters, bag sealers •Establish, negotiate, and work with outside contractors/vendors Environmental •Establish hazardous waste program •Maintain calibration equipment for discharge of water to City of Bethlehem •Audits – QC, Manufacturing, Sanitation Facilities •Maintain all functioning areas of buildings, including but not limited to, lights, painting, caulking expansion joints •Oversee all heating and air conditioning •Daily security inspections of facility Safety •Certified instructor for fork lift training •On-site trainer for all safety programs, including, ladders, lifting, LO/TO •Work with auditor for safety throughout building •Investigate work-related accidents From August 2005 to January 2009 (3 years 6 months) Senior Packaging Equipment Mechanic @ From May 2002 to August 2005 (3 years 4 months) Senior Maintenance Mechanic @ From February 2000 to May 2002 (2 years 4 months) Maxton, NCLead Technician Supervisor @ •Supervised nighttime maintenance personnel; supervised / maintained records and reports. •Ensured efficient utilization of time; planned and organized all company assets. •Ensured that all equipment and facility maintenance was performed correctly and in a timely manner. From April 1997 to February 2000 (2 years 11 months) Wagram, NCSpecial Purpose Equipment Repairman Supervisor / First Sergeant / Drill Sergeant @ Special Purpose Equipment Repairman Supervisor / First Sergeant •Supervised the technical training and performance of 35 soldiers; accountable for training and daily duties of 230+ soldiers in a maintenance company. •Designed original training outlines for each specific situation. •Ensured proper maintenance procedures for production / quality control, facility, shop safety, and publications. •Ensured efficient use of time, tools, equipment, facilities, and personnel in support of 72 customer units. •Master hand-receipt holder for organic equipment worth over $1M. Drill Sergeant •Performed all drill sergeant duties—trained 55+ initial entry soldiers in eight-week cycles. •Maintained the highest military standards while teaching the basics of soldiering. •Developed and enforced discipline, ensured the good health, welfare, and morale of assigned soldiers. •Provided leadership, guidance, and counseling for subordinate personnel. From May 1994 to January 1997 (2 years 9 months) Ft. Bragg, NC

Associate of Arts (AA), General Studies @ CENTRAL TEXAS COLLEGE From 1995 to 1996 Management Courses @ UNITED STATES ARMY Norman Otis is skilled in: Human Resources, Leadership, Manufacturing, Quality Assurance, Training, Customer Service, Food, Coaching, Management, Negotiation, Performance Management, Change Management, Continuous Improvement, Cross-functional Team..., Team Building