Noel Ambrose's Email Addresses & Phone Numbers

📖 Summary

Service Management, ITIL, Operations, Project Management, Service Delivery Specialties: SaaS Service-now, Service-now Ireland, Service-now UK ITIL Foundation Certification, Business Service Management, Operations Management, Event Management, Process ImprovementAccount Director at Fruition Partners UK @ Understand Service Management requirements for organisations Provide demonstrations and scope out solutions Partners in IT GovernIT process model Integration of monitoring tools into Service Management platform Service-now Solutions From September 2010 to Present (5 years 4 months) SaaS ServiceNow Solutions @ SaaS ServiceNow Solutions From September 2010 to Present (5 years 4 months) ServiceNow Solutions Ireland @ ServiceNow Solutions Ireland From September 2010 to Present (5 years 4 months) ServiceNow Sales @ ServiceNow Sales From September 2010 to Present (5 years 4 months) Account Director @ From September 2010 to Present (5 years 4 months) Service-Now Consultant @ Service-Now Consultant From June 2008 to Present (7 years 7 months) Enterprise Management Consultant @ Enterprise Management Consultant providing delivery at Vodafone and Orange on HP software solutions From July 2009 to September 2010 (1 year 3 months) Senior Presales Consultant @ I was a presales consultant specialising in IT Operations and Business Service Management. I have worked in IT for over 10 years previuosly coming from a technical software background in delivering solutions to customers. From April 2003 to April 2008 (5 years 1 month) HP Software and Service Management Consultant @ · Provided pre sales consultancy in liaison with the sales teams · · Gathered and assessed customer requirements, both business and technical · Proof-of-Concepts ­ Scoped technical portion of POC. Created detailed test plans and schedule of events · Scoped, created and delivered customer software presentations and demonstrations · Presented to both technical and executive levels as required · Helped build customer loyalty through being a trusted advisor · Researched and completed IT tenders in liaison with the sales teams · Responsible for competitive analysis of new products and liaison with the business partner Work Information: Started as a technical consultant with Partners in IT and moved into a presales role after my 1st year. I was responsible for working with a sales team of 5 assisting in the sales process of HP software to blue chip From July 2000 to April 2003 (2 years 10 months) Senior Bench Engineer / Team Leader @ · Training team of 6 on all aspects of Engineering and overseeing the quality of the engineering department. · Configuration of Hewlett Packard 9000 servers, workstations and storage devices to customer specification. · Installation of HP-UX and Sun Solaris, Configuration of software and hardware build. · Testing to confirm working status of all components within systems, as well as completion of special requirements. · Troubleshooting and resolution of faults within HP and Sun equipment. · Checking, Prioritising and allocating sales orders. From July 1998 to July 2000 (2 years 1 month) Team Leader For Customer Services @ · Overseeing the performance of 8 team members and providing training in all areas of Banking. · Appraisal Performance · Maintaining daily account books. · Forecasting daily requirements including ordering and returning excess cash. · Sales of bank products and advising customers on specific needs. From February 1995 to March 1998 (3 years 2 months) Office Administrator / Sales Assistant @ · All areas of office administration. · Preparing quotations. · Accounts. From September 1992 to February 1995 (2 years 6 months) BTEC National Diploma; GCSE's, Business, Finance and IT @ Richmond College Noel Ambrose is skilled in: Service Management, ITIL, Service Delivery, Pre-sales, SaaS, HP, IT Service Management, Service-Now, IT Operations, PaaS, Integration, Service Improvement, Managed Services, Cloud Computing, Technical Presentations