Resource Manager at Sony Computer Entertainment America @ From March 2015 to Present (8 months) Greater San Diego AreaHR Specialist Onsite at Qualcomm @ Working with the on-site team at Qualcomm to help build brand awareness and staff a variety of positions. Including assisting Hiring Managers and Supervisors to ensure that Manpower and it's employees are given
Resource Manager at Sony Computer Entertainment America @ From March 2015 to Present (8 months) Greater San Diego AreaHR Specialist Onsite at Qualcomm @ Working with the on-site team at Qualcomm to help build brand awareness and staff a variety of positions. Including assisting Hiring Managers and Supervisors to ensure that Manpower and it's employees are given the best possible customer service.
This also includes relaying sensitive information between Qualcomm’s managers and recruiter’s from various Staffing Agencies for Contingent Workforce openings. As well as developing with the team new business processes and changing old business processes while providing the ultimate service to candidates and clients. From February 2013 to March 2015 (2 years 2 months) Greater San Diego AreaStaffing Specialist @ Developed and retain business by providing outstanding customer service. Interviewed, screened, and referred applicants on behalf of hiring managers for all Manpower accounts. Advised managers and candidates of staffing policies and procedures. Performed operational and administrative tasks that support all departments of the office, including payroll, unemployment claims, E-verify documentation, background checks, drug testing, invoice details, and implementing EEOC guidelines.
Utilized knowledge of current trends and technologies used in recruitment efforts, including CareerBuilder, Monster, Indeed, LinkedIn, and Social Recruitment. Performed prospecting activity to include sales calls, client visits and direct mail campaigns. Interacted daily with Human Resource Managers regarding new hire reports and talent opportunities. From April 2012 to February 2013 (11 months) Birmingham, Alabama AreaWarranty/ Customer Service Administrator @ Developed and Implemented Warranty process in order to achieve successful customer service, effective and efficient repairs, prevent future issues, and increase referral rate. Handled all customer warranty requests. Scheduled all customer warranty appointments for warranty representatives. Handled all customer complaints. Ran daily and weekly reports. Handled Accounts Payable for all warranty work.
Assisted Estimators and Purchasing Agents in processing purchase orders. Developed and Integrate Social Media into Marketing department. Responded to potential customer questions within 5 minutes. On call 7 days a week to respond to customer inquiries. Assisted potential customers in finding a home. Scheduled appointments for potential customers to meet with Sales Agents. Successfully increased sales by 20% in first year as Online Sales Consultant. From January 2010 to March 2012 (2 years 3 months)
Bachelor of Science in Commerce and Business Administration, Marketing, Computer Science @ University of Alabama From 2003 to 2007 Nikki Leddo is skilled in: Event Planning, Microsoft Excel, Microsoft Word, Microsoft Office, Customer Service, Problem Solving, Creative Writing, Social Media, Outside Sales, QuickBooks, Social Networking, Recruiting, New Business Development, Training, Interviews, Payroll, Temporary Placement, Account Management, PowerPoint, Human Resources, Leadership, Marketing, Sales, Management, Time Management, Hiring, Team Building, Employee Relations, Temporary Staffing, Sourcing, Data Entry, Sales Management, Coaching, Talent Acquisition
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