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Nick Broom

Business Architect

Business Analyst specialising in process and decision management for agile software development

York, United Kingdom

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Nick Broom's Email Addresses & Phone Numbers

Nick Broom's Work Experience

Visionalysis Ltd

Business Architect

December 2011 to Present

York, United Kingdom

Global US Investment Bank

Business Decision Architect (contract)

October 2014 to December 2015

London, United Kingdom

Yorkshire Building Society Group

Business Analyst (Contract)

May 2014 to September 2014

Leeds, United Kingdom

Nick Broom's Education

University of York

MEng Electronic Engineering with Music Technology

1996 to 2000

Taunton School

1992 to 1996

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About Nick Broom's Current Company

Visionalysis Ltd

Providing hands-on delivery in business process design, decision management, and data modelling. Most recent project completed December 2015 for a global investment bank - see client-specific entries for details of this and other experience

Frequently Asked Questions about Nick Broom

What company does Nick Broom work for?

Nick Broom works for Visionalysis Ltd


What is Nick Broom's role at Visionalysis Ltd?

Nick Broom is Business Architect


What is Nick Broom's personal email address?

Nick Broom's personal email address is n****[email protected]


What is Nick Broom's business email address?

Nick Broom's business email addresses are not available


What is Nick Broom's Phone Number?

Nick Broom's phone +44 ** **** *205


What industry does Nick Broom work in?

Nick Broom works in the Information Technology and Services industry.


About Nick Broom

📖 Summary

I'm an independent Business Architecture and Business Analysis professional, specialising in Business Process Modelling and Decision Management, with a focus on employing those techniques in Agile and iterative development environments. I've worked in a variety of different industries, including Retail and Investment Banking, Insurance, Contact Centres, Legal, and Healthcare Regulation. I've worked in the field for 15 years and had great success in delivering in-house and 3rd-party software development projects. I've managed, trained, and mentored Business Analysts of all levels in a range of techniques, including user story writing, BPMN, UML, and decision modelling. I'm hugely passionate about raising the profile of business analysis, increasing the competency of its practitioners and demonstrating how it deserves to be seen as a peer role alongside project managers. I'm the author of a number of Business Analysis blog posts, which can be found on my website. With certifications in BPMN 2.0 Method and Style through BPMEssentials.com and The Decision Model through Knowledge Partners International LLC, I work with organisations to deliver their critical projects and help embed best practices in their Centres of Excellence.Business Architect @ Providing hands-on delivery in business process design, decision management, and data modelling. Most recent project completed December 2015 for a global investment bank - see client-specific entries for details of this and other experience From December 2011 to Present (4 years 1 month) York, United KingdomBusiness Decision Architect (contract) @ Lead business decision management architect on a critical AML/Compliance regulatory project, using the Sapiens DECISION BDMS tool for a global investment bank. - End-to-end process analysis to facilitate decision identification and detailed data requirements - Detailed analysis of global and multiple regional compliance policies and operational processes - Defined and managed the overall architecture for the decision management effort, liaising frequently with development teams to validate fit with application design and ensure adequate consideration of performance requirements - Planned and scheduled modelling team activities, including delivery of models to IT in line with 2-week Sprints, coordinated across sites in India, U.K., and the U.S. - Initiated and maintained user story backlog and technical debt log, providing full traceability, visibility, and simpler management of the deliverables needed in each Sprint - Maintained project documentation through the use of a widely-referenced Confluence wiki and a series of SharePoint lists, allowing the project team to have access to the latest information for a very fluid set of requirements From October 2014 to December 2015 (1 year 3 months) London, United KingdomBusiness Analyst (Contract) @ Business Analyst defining business processes and operational requirements for a new Contact Centre function to deliver against the FCA’s Customer Contact and Redress Exercise, along with Credit Suisse. Led joint workshops with YBS, Credit Suisse, and Target defining to-be processes to ensure that the mailing, query handling and complaints management for c50,000 customers could be delivered into production in a 2-month window. Produced option papers and feasibility studies to facilitate key project sponsor decision-making. Defined customer journey maps, functional requirements, testing approach and supported training and warranty. From May 2014 to September 2014 (5 months) Leeds, United KingdomBusiness Systems Analyst (Contract) @ Business Systems Analyst defining business and IT requirements to transition all Samsung UK's call centre operations into Capita in a three-month period as part of a Business Process Outsourcing (BPO) deal. Worked across all Samsung product lines, including Mobile, B2B, Audiovisual, and all communication channels, including Social Media, developing change impact assessments and associated costs, working with the Commercial team, Account Director, and Operational Director to get sign-off from the Head of Customer Experience and Contact Centre Management team at Samsung. Defined technical and non-functional requirements for telephony, networking, scanning, printing, and PC support; worked with the training team to agree the IT requirements to support training for over 200 advisers. From February 2014 to May 2014 (4 months) Business Analysis Project Lead (Contract) @ BA Project Lead delivering a robust business architecture for selling and servicing LIBOR-linked loans to Corporate customers; reducing errors, improving the customer experience and providing full support for audit requirements. Facilitated project scoping with impact business areas to define project drivers, goals and objectives. Planned and estimating BA activities, to support overall planning; analysis conducted in 2-week Agile sprints, progress monitored through burndown charts. Designed and built SharePoint site to support project governance and requirements management. Led team of 6 analysts, and highly active in the delivery of 11 key business process areas along with key stakeholders, defining detailed, operational-level ‘as-is’ models within 4 weeks. Designed To-Be decision-aware business process models in 7 weeks to improve control and processing efficiency, providing solutions to address issue root causes. Delivered final phase-end report evidencing delivery against original goals and objectives, supporting the business case for 2014. Mentored team in analysis techniques, including process modelling using BPMN 2.0; business process improvement; decision modelling; conceptual and logical data modelling. From August 2013 to December 2013 (5 months) London, United KingdomBusiness Decision Architect (Contract) @ Lead Consultant on a decision modelling project to define and deliver Basel III and ILAA regulatory reporting, successfully meeting all project objectives within time and budget. - Led project scoping, including high-level process model definition and business decision identification. - Worked with business SMEs to define business rules and business terms, including mapping those terms to physical values, allowing rules to be exported directly as code using Sapiens DECISION BDMS - Defined end-to-end detailed process models using BPMN 2.0 in Visio and IBM Blueworks. - Worked through iterative cycles of development to implement each decision, resulting in greatly reduced User Acceptance testing time. - Delivered Decision Model training to 35 people across 8 weeks, resulting in successful trainee-led final presentation to senior management to demonstrate learnings using real-world examples. From January 2013 to June 2013 (6 months) Senior Business Analyst (Contract) @ Senior Business Analyst working on multiple large-scale projects in complex business and system environments: a major new workplace savings proposition; delivery of guarantee payment functionality on bond policies; protection product changes. Highly rated outcomes by sponsors and stakeholders. - Lead Analyst for the Investment workstream on £90m project to deliver a new Corporate Wrap platform, managing the planning and assignment of 4 Business Analysts. - Defined requirements in a cross-business, multi-platform environment: policy admin systems, web portals, accounting systems, customer letters and Actuarial systems. Liaised with multiple stakeholders, onshore and offshore development & test teams; supported implementation to production. - Introduced the Decision Model to define complex business rules for policy calculations, providing greater clarity of requirements and improved traceability to design and testing. - Promoted better use of SharePoint for managing information, building team sites and mentoring colleagues on capabilities and best practice for storage and collaboration. From June 2010 to December 2012 (2 years 7 months) York, United KingdomStrategic Business Analyst (Contract) @ Strategic Business Analyst on customer experience improvement project; focussed on designing and improving services by understanding customer wants and needs, assessing the value of business activity and its effect on process speed and process variations. - Responsible for project initiation, definition of project approach and benefits case, working closely with the CEO and board of directors to agree scope and acceptance criteria. - Designed and implemented an organisation-wide SharePoint wiki and associated libraries as a central knowledge source, storing process models and metrics, rules and data. From June 2009 to June 2010 (1 year 1 month) London, United KingdomSenior Agile Business Analyst (Contract) @ Senior Agile Business Analyst working as part of an Agile project team delivering a core call centre telephony .NET application to support key banking and savings processes across Retail Operations. - Managed analysis team (7 FTE) across 2 sites; responsible for reviewing deliverable quality and coordinating planning sessions to ensure acceptance of requirements into development. - Liaised with business, technical and testing teams during 3-week iterations to deliver to scope, coaching new analysts and business stakeholders in Agile principles and practices and working closely with business and technical teams to develop user stories, detailing acceptance criteria and points estimates. From August 2007 to March 2009 (1 year 8 months) Leeds, United KingdomSenior Business Process Analyst (Contract) @ Senior Business Process Analyst working on the scoping, definition and delivery of a .NET application to allow legal matters originating from an international client to be instructed, quoted and reviewed centrally. - Analysed existing processes with senior business stakeholders and end users to identify issues and then defined ‘To-Be’ Process Models using BPMN, associated Business Rules and Logical Data Models (using UML) and developed corresponding system Use Cases using a range of analysis techniques, including: stakeholder interviews and walkthroughs; workshops; prototype demos to refine the solution. From March 2007 to August 2007 (6 months) Leeds, United KingdomIntermediate Functional Business Analyst (Contract) @ Functional Business Analyst for a team managing the rollout of project and portfolio management processes and systems throughout the NUL organisation. Activities included: - Managed 5 analysts and developers for multiple change deliveries within releases; implementation into production; management of relationships with 3rd-party software supplier to improve B2B processes; mentoring colleagues on analysis techniques, including UML and Use Case training. From August 2005 to February 2007 (1 year 7 months) York, United KingdomIntermediate Business Intelligence Analyst @ Responsible for gathering system requirements for bespoke MI system (Business Objects with Oracle DB), providing critical performance data for 2000 retail outlets across the UK. From November 2002 to July 2005 (2 years 9 months) Halifax, United KingdomJunior Business Analyst @ Responsible for specifying requirements for delivery of 3rd-party eProcurement software designed to improve B2B purchasing processes; developed supply & demand processes to facilitate work between BBG and IBM. From September 2000 to November 2002 (2 years 3 months) MEng, Electronic Engineering with Music Technology @ University of York From 1996 to 2000 Taunton School From 1992 to 1996 Nick Broom is skilled in: BPMN, Business Process Improvement, Business Process Design, Business Decision Management (BDM), Decision Modeling, DMN, Decision Model and Notation, Sapiens DECISION, Agile, Business Requirements, Business Analysis, Agile Methodologies, Requirements Gathering, Stakeholder Management, Requirements Management


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In a nutshell

Nick Broom's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

1 year(s), 5 month(s)

Nick Broom's Willingness to Change Jobs

Unlikely

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