Hotel Manager, Jing An Shangri-la. West Shanghai. @ Shangri-La Hotels and Resorts
Bedford School, UK
Significant contributor to hotel operations on an executive level. Proven track record in opening new; refurbishing existing and operating high profile hotels at an International level throughout the globe. Well educated, with a solid understanding of the commercial and interpersonal requirements to operate and deliver at the highest level of the hospitality industry. Superior customer service, maximising
Significant contributor to hotel operations on an executive level. Proven track record in opening new; refurbishing existing and operating high profile hotels at an International level throughout the globe. Well educated, with a solid understanding of the commercial and interpersonal requirements to operate and deliver at the highest level of the hospitality industry. Superior customer service, maximising revenues, monitoring costs to deliver the highest overall guest experience and expected GOP are key successes thus far. Physically tall in stature, presentable, with a strong personality. Articulate with excellent communications skills. A proven change agent with a no nonsense style that relishes challenge and enjoys being a part of a strong team dedicated to success.
Specialties: BIIAB – Personal Licence Holder – September 2017
CPR – American Heart Association
AED – American Heart Association
E- Cornell - Financial Management, Managing for Execution, Change Leadership & High Level Executive Mgt
Media Crisis Management Bruton Courses.
Social media understanding and engagement course - Shangri-la.
TIPS Alcohol Management Training
ILAM – Swimming Pool Plant Management
Microsoft Suite, Delphi,Micros, Infrasys, Visual One, REIO , Lotus Notes, Check EAM / SCM.
General Manager Kerry Hotel, Hong Kong - Opening December 2016. @ From December 2015 to Present (1 month) Hong KongGeneral Manager @ From August 2015 to Present (5 months) Hotel Manager, Jing An Shangri-la. West Shanghai. @ From June 2014 to July 2015 (1 year 2 months) Hotel Manager, Pudong Shangri-la Hotel. @ From December 2013 to June 2014 (7 months) Shanghai City, ChinaResident Manager @ Responsible for all operational areas of the hotel. Maximising Overall Guest Satisfaction and increasing satisfaction in the first 6 months by 4% throughout hotel. Targeting key areas to improve overall guest experience and how the guests are interacted with.
Diversifying and streamlining operational areas, focused on multi skilling and tasking along with key training on productivity. Maximising revenues where ever possible throughout operation including assisting with 3 new revenue generating areas, a bar, restaurant and deli concept.
Working with Spa and Health Club operations to ensure overall guest satisfaction and overseeing the introduction of new Chi product to hotel.
Maintaining preventative and key operational controls whilst working with the operational divisions to ensure the best guest experience at all times.
Overseeing Non profit areas such as CSR Committee, Health and Hygiene as well as driving Audit results and ISO passes in 14001 and 18001 supervisory visits.
Ensuring daily welfare of operational team is the key area of focus to ensure the very best interactions with all persons whether internal or external. From July 2012 to December 2013 (1 year 6 months) Futian Shangri-la, Shenzhen, Mainland ChinaResident Manager @ From March 2012 to July 2012 (5 months) Pudong, Shangri-laCorporate Senior Executive Trainee @ Shangri-la Corporate Executive Training programme with a view to become Resident Manager within 6 to 9 months. Training programme focusing on all areas at a Senior Executive Level to ensure a global understanding of all operational. Working within 3 sister properties. Working within Pudong Shangri-la Executive office as a key player in the handover of the property at a difficult crossroads. From September 2011 to March 2012 (7 months) Director of Food and Beverage @ KERRY HOTELS is a new brand in the Shangri-La family launched in 2011 in Shanghai and soon to be open in Beijing. Vibrant and buzzing with life and activity, KERRY HOTELS bestows a sense of individuality to all who experience them. With unique, functional design and enthusiastic, intuitive service, KERRY HOTELS are more than a place to stay, they are relaxed gathering places for a modern lifestyle.
Check out the unique F&B outlets, the COOK, the MEET and the BREW @ www.thecookthemeetthebrew.com From June 2010 to September 2011 (1 year 4 months) Food and Beverage Director @ Overall responsible for a 520 bedroom Resort F&B Operation of 6 outlets. Operating remotely in Borneo, managing supply chain challenges along with International guest experiences.
Working with a local team of committed and passionate individuals to deliver the best overall stay experience day on day.
Winning awards for best Resort, Fine Dining, Casual Dining, Resort Outlets throughout Malaysia. From November 2008 to June 2010 (1 year 8 months) Food and Beverage Manager @ Responsible for opening, positioning, HEOS and Training within a 25 outlet operations over a huge scale. 6 star luxury setting with service and style. Operating with private owners and contacts in a remote destination and challenging political environment. From December 2007 to November 2008 (1 year) Director of Banqueting Operations @ Overseeing the entire Banqueting Operation for a 30Million USD operation. From February 2005 to December 2007 (2 years 11 months) Director of Events @ Events Planning and Operations Management for a new build team. Operating at the highest level of competition within an aggressive market. Working through daily operational challenges and exceeding budgets monthly for the entire year through flexibility and revenue capture initiatives. From 2003 to 2005 (2 years) Conference and Banqueting Manager @ Wedding Specialist, Conference professional, supporting a strong team of driven individuals. From July 2000 to September 2003 (3 years 3 months) Assistant Conference and Banqueting Manager @ From July 1999 to July 2000 (1 year 1 month)
BSC, Hotel and Catering Management @ Manchester Metropolitan University - Hollings Campus From 1994 to 1997 Bedford School, UK From 1988 to 1994 Nicholas Smith is skilled in: Micros, Microsoft Office, Lotus Notes, Delphi, Food & Beverage, Guest Satisfaction, Hotels, Resorts, Hospitality Management, Hotel Management, Hospitality Industry, Guest Service, Pre-opening, Banquets, Restaurant Management
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