Senior Vice President, Professional Services & Customer Support @ symplr - Healthcare Compliance + Credentialing
Chief Operating Officer @ MedeAnalytics
Cerner Corporation @
Cleveland State University
Results-driven Operations and Consulting Executive of 20+ years with a demonstrated ability to successfully lead key business operations. Devoted to improving processes, procedures and organizational structures and leading large scale organizations to exceed stated objectives. Strong interest in driving high client satisfaction outcomes while focusing on productivity improvement initiatives to allow for increased efficiencies and value achievement
Results-driven Operations and Consulting Executive of 20+ years with a demonstrated ability to successfully lead key business operations. Devoted to improving processes, procedures and organizational structures and leading large scale organizations to exceed stated objectives. Strong interest in driving high client satisfaction outcomes while focusing on productivity improvement initiatives to allow for increased efficiencies and value achievement for clients.
Specialties: project management, consulting operations, process improvement, client relationship management, mergers and acquisitions, leadership development, IT outsourcing/hosting, operations management,.
Vice President, Cerner Consulting - Service Delivery Operations & DeviceWorks Consulting @ Responsibilities include the oversight and management of Cerner's Service Delivery Operations Center and DeviceWorks Consulting organizations inclusive of Technology and Application Configuration Delivery Services, Knowledge Management and Data Migration Transition Services within Cerner's Worldwide Consulting Operation.
Direct focus toward driving operating efficiencies, engagement profitability, margin optimization and process improvement throughout the consulting operation.
Organizations consist of 700+ Consultants located primarily in Kansas City, MO (USA), Bangalore (India), London (UK), Sydney (Australia) and Dubai (UAE). From August 2014 to Present (1 year 3 months) Kansas City, Missouri AreaVice President, CernerWorks Client Operations @ I was responsible for Client Operations of all remote-hosted data center hosting services world-wide on behalf of Cerner Corporation. This included over 450 production clients, 600 associates and 400+ project engagements in a given year and currently represents $650M top line annual revenue.
Engagements include "new footprints" of remote-hosting clients, database migrations of client-hosted to remote-hosted clients, Cerner Millennium software release upgrades, technology delivery consulting services, global implementation services, additive solution extensions and beyond.
CernerWorks is renowned as the preeminent health care remote-hosting operation worldwide and has received numerous accolades including 5 straight years of Best in KLAS for Application Hosting. Availability metrics are unrivaled and client satisfaction is exceedingly high.
The team consists of 15 Executive leaders, 50+ Technical Engagement Leaders, 300+ System Engineers, Database Architects and Technology Architects. The teams are located in Kansas City and Bangalore, India. From September 2003 to July 2014 (10 years 11 months) Kansas City, Missouri AreaDirector of Project Management @ My responsibilities included the leadership and management of various technology projects ranging from company acquisitions to major software upgrades/migrations. I served as the Product Manager / management liason to Commerce One.
Perfect Commerce offers world-class sourcing and e-procurement solutions for companies of all sizes. From September 2000 to September 2003 (3 years 1 month) Lees Summit, MissouriSr. Operations Manager - Project Implementation @ As Sr. Operations Manager of Arrow Electronics (formerly Pioneer-Standard Electronics, Inc.), my responsibilities included the oversight and management of over 50 employees within the Systems Integration Value Added Center (SIVAC), a 230,000-square-foot, ISO 9002-certified facility combining systems integration and distribution space to handle Arrow's enterprise computing solutions business. From April 1998 to September 2000 (2 years 6 months) Solon, OhioDirector, Business Development & Sales Operations @ Family business focused on the distribution of integrated parking and access control software systems to hospitals, municipalities, airports, hotels and universities. Responsible for sales and delivery operations. From January 1995 to August 1999 (4 years 8 months) Cleveland, Ohio
Certificate, Health Care @ Cerner Certificate in Health Care Leadership From 2011 to 2011 Fellow, The Donophin Leadership Institute @ William Jewell College From 2008 to 2008 MBA, Monte Ahuja College of Business Administration, Operations Management @ Cleveland State University From 1997 to 2000 BS, Public Affairs / Management @ Indiana University Bloomington From 1989 to 1993
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