Highly accomplished IT professional with extensive experience managing software and infrastructure implementations, and systems conversions. Highly analytical, excellent interpersonal and communications skills. Results-oriented and customer-focused, with proven success developing and executing strategies that improve productivity and performance. Adaptable and skilled leader who thrives on providing solutions that align with organizations’ strategic initiatives and goals for continuous improvement.

Senior Program/Project/Product Manager - specializing in Financial Services, Mortgage and Banking @ From September 2015 to Present (4 months) Vice President - Program Manager @ Support strategic initiatives for the specialty programs area of the Default Servicing segment within Bank of America Home Loans. I worked in the Default Mortgage and Executive Complaints space. Both in the capacity of a Program Manager (supporting specific Specialty Programs and Portfolios) to support the current business strategy and related process improvement and technology initiatives, and as a Sr. Operations Project Consultant (managing medium to large projects.) From August 2010 to September 2015 (5 years 2 months) Program Manager @ Long term consulting assignment at DirecTV, working as a Sr. Project Manager on the Credits and Commitments Program. From September 2009 to May 2010 (9 months) Project Manager VI @ Project manager responsible for major conversion and migration of all core banking systems (deposits, customer information, ACH payments, debit and ATM cards, IVR, safe deposit box, online banking, and wires) from Downey Savings’ fully integrated MISER system to US Bank’s non-integrated HOGAN systems and various other systems. Managed all aspects of this conversion, working onsite at Downey with a team of 25 + and coordinating with the US Bank integration team of 75+ at various remote sites across the US. Completed the full conversion of all systems in less than 6 months. From November 2008 to July 2009 (9 months) Sr. Project Manager @ * Writes project proposals to determine time frame, funding, and procedures for accomplishing projects. * Reviews/fine-tunes requirements documents, technical specifications, and test plans for all product development activity. * Responsible for establishing project priorities & objectives, conducting needs assessment, scheduling, budget preparation, and accountability. From June 2007 to November 2008 (1 year 6 months) Product Development Manager @ * Frequent interaction with the business leaders and 3rd party vendors with a goal of assessing the business needs, negotiating deliverables, and ultimately enabling them to achieve their business goals through the effective use of technology. * Effectively manages cross-functional teams to achieve goals set forth by the business leaders, including; resource planning, staffing and recruiting activities, and working with other managers to forecast needs. * Manages performance and development of associates, including meeting with staff regularly to understand needs and opportunities for growth and development. From July 2005 to May 2007 (1 year 11 months) Project Manager @ • Managed technical team responsible for implementing “automated” Title processing with National Title Company, eliminated all manual/paper processing and cut title processing time in half. All interaction is supported via XML transactions and/or direct web-link to branded website. • Implemented similar automated title process with competing National Title Company. • Implemented “Approved Vendor Panel” process, whereby only “company approved” title and closing agent companies can be used for title processing, and closing and funding. • Designed, developed and implemented a batch engine for processing all data and document transfer information between the company and the title vendors. This engine provided a performance increase of over 50 % and provided error logging and handling that previously did not exist. From June 2003 to July 2005 (2 years 2 months) Manager – Business Analyst/QA Group, Internet Division @ • Managed 18 month multi-million dollar Internet infrastructure project including design, architecture, configuration, and implementation of Enterprise wide Unix/Java/Oracle system to house all future internet/intranet applications for all business units within company. • Managed successful and on schedule migration of Corillian Online Banking environment from an offsite vendor hosted data center to onsite in-house data center. • Vendor Management Liaison for division; negotiate vendor contracts, SOW (statement of work) agreements, support and service level agreements, and handled all vendor support. • Assistant Manager of Internet Business Group – from start up group of 5 to over 40 employees with in two year time frame (included Developers, QA Engineers , Business Analysts, and DBA’s.) • Proposed, budgeted, coordinated and managed multiple web development projects, including creating and maintaining timelines. From July 1986 to May 2003 (16 years 11 months) Sr. Project Manager @ From June 1986 to March 2003 (16 years 10 months) Business Analyst @ From 1980 to 1986 (6 years)

Business and Information Technology @ Rancho Santiago Community College From 1976 to 1980 Nancy Muir is skilled in: Business Analysis, Vendor Management, Integration, Program Management, SDLC, Project Management, Management, Business Process Improvement, Cross-functional Team Leadership, Process Improvement, Requirements Analysis, Strategy, Product Management, Strategic Planning, Enterprise Software