Leadership of 100+ employee teams in Union and Non-Union environments. Employee Development/Training Department Management. Specialties:Performance management, Union negotiations, Distribution Operations

Department Manager, Regional Aftersales @ Responsible for developing Regional Aftersales Operations and Sales targets, strategy, tactics and budget to ensure targets are met for Parts, Accessory, Lifestyle & Collision Sales. Responsible for managing both non-technical and technical Aftersales field forces to ensure high customer satisfaction. From October 2013 to Present (2 years 2 months) Eastern Region Woodcliff Lake HeadquartersDepartment Manager, BMW Group University @ Responsible for breadth and depth of training for dealer network including Sales, Aftersales, Technical and Body & Paint. Responsible for internal BMW NA employee training program. From February 2008 to November 2013 (5 years 10 months) Woodcliff Lake, NJOperations Planning and Development/Dealer Development Dept @ Dealer Process Management From 2006 to 2007 (1 year) Parts Distribution Center Manager @ From 1999 to 2006 (7 years)

B.A. Journalism, Public Relations @ Duquesne University From 1984 to 1987 Monika Reimel is skilled in: Management, Training, Performance Management, Customer Satisfaction, Leadership, Inventory Management, Sales Management, Team Building, Sales, Retail, Team Leadership, Process Improvement, Customer Retention, Employee Training, Negotiation, Operations Management, Customer Service, Logistics, Automotive, Sales Operations, Profit, Automobile, Sales Process, Strategy, Budgets, Vehicles