Certified Microsoft Dynamics CRM Functional Consultant/Architect with 9+ years of experience in Consulting, Implementing & supporting CRM and ERP Solutions and Project Management.
Strong Expertise in Scope management, Requirement management. Acts as an advocate and advisor for business professionals streamlining the requirement towards organization goals and objectives.
Extensive experience in implementation of Microsoft CRM based solutions across various domains- Banking, manufacturing, Service, Telecommunication, etc. and across various geographies-USA, Asia pacific.
Roles include Business Process Consulting, Enterprise Application road map definition, Implementation of CRM Solutions.
Widespread experience in Investment analysis, Solution/System analysis and selection, ROI Analysis, Make or Buy Analysis, TCO calculations for enterprise segments.
Exposure of all the modules and versions, 4.0 and 2011 of Microsoft Dynamics CRM. Documenting business requirements, creating functional design documents, analyzing impact of the changes, preparation and execution of test cases.
Possesses good understanding and experience in working with teams. Soft skills include positive attitude, consummate communication, fast learning and multitasking abilities.
Team management skills
Consultant - Microsoft Dynamics CRM @ - Experience in implementation of Microsoft CRM based solutions across various domains- banking and Finance, Service, manufacturing and telecommunication; and across geographies-USA, UK, Mexico, Hungary, Poland, Romania and Asia pacific.
- Strong expertise in designing Enterprise architecture by designing complex integrations which include Microsoft Dynamics CRM, Master Data management, Data quality tool (Trillium), CTI (Aspect, AVAYA) and CMS systems. From August 2015 to Present (4 months) New JerseySenior Solutions Designer, CRM @ From July 2014 to August 2015 (1 year 2 months) Leeds, United KingdomLead Consultant @ • Conducting workshops for requirement gathering, stakeholder Facilitation, prototype, process flow diagrams, interviews (one to one and Group), writing use Cases/stories and conducting users/team in a brainstorming session.
• Designing the enterprise wide system with Dynamics CRM, USD, MDM, Dynamics Marketing, CTI and CMS systems
• Solution design and architecting. Analyzing the requirement for technical feasibility and designing the CRM application.
• Fit Gap Analysis and designing the CRM system which includes designing business process flow, custom entities, plug-ins, java scripts, attributes, relationships, roles, business units, teams, views and work-flows.
• Preparation of functional specification document and getting business sign off on the same.
• Functionally designing the application and setting up relationship, security roles, business units, users.
• Entity creation and configuration, setting up Attributes, views, Forms in the system.
• Writing Workflows and processes.
• Assisting the technical team for developing, deploying and testing the application
• Presenting demo to the business users – CRP.
• Assisting in the preparation of technical design and review of the same.
• Kick of meeting, preparing project plan, schedule and scope management.
• Involved in project status metrics collection, analysis and interpretation of results.
• Involved in end to end project management activities from project kick off meeting, project management plan preparation, estimation, project planning, resource allocation, execution and monitoring, participating in go/no go meeting and successful production release.
• Collaborating with the stakeholders and project technical team leading to timely delivery and enhanced customer satisfaction.
• Monitoring and tracking Requirements, tasks, test cases, bugs, issues, risks in VSTS 2010. Requirement traceability in VSTS/HPQC11.
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. From August 2008 to August 2015 (7 years 1 month) Technical Analyst @ From November 2012 to June 2014 (1 year 8 months) Canary Wharf, London, UKProgram Manager - Analyst - MS CRM at Microsoft (HCL America Inc) @ From October 2010 to October 2012 (2 years 1 month) Assistant Manager - Business Development @ From November 2007 to July 2008 (9 months) Executive, Marketing - Solutions @ From June 2006 to November 2007 (1 year 6 months) Chennai
MBA, Systems and Operations, 7.4 @ Anna University From 2004 to 2006 PGDMM, Marketing Management @ Loyola College/ Pondicherry University From 2007 to 2008 BE, EEE, 75% @ Sriram engg coll From 2000 to 2004 Mohan PMP is skilled in: PMP, Pre-sales, Requirements Analysis, SDLC, Business Analysis, Software Project..., Agile Project Management, Microsoft Dynamics CRM, Solutions Design, Project Management, Microsoft CRM, Enterprise Software, ERP, Solution Architecture, Business Requirements, Team Management, CRM, Software Development