A positive and personable individual with a strong background in written and oral communications, recruiting, retention, human resources, and customer service is looking for a career in a similar role. Specialties: Microsoft Office: Outlook, Word, Excel, Power Point, Sharepoint, Box, Workday, PeopleSoft, Word Perfect, Publisher, Page Maker, Photoshop, managed social networking sites, some knowledge of Ticketmaster, and Master Accreditation in Recruiting and Sourcing (MARS) certified.

University Relations Coordinator @ • Manage all candidate interviews and coordination of on-site visits, including scheduling, securing conference rooms, and other logistical details. • Provide candidates with a world-class interview experience. • Work with University Recruiters to maintain all job postings including, but not limited to, internal and external company career sites, and other external campus job boards and venues. • Work with management to execute team strategy for recruitment purposes. • Create/update candidate records and other data elements in our applicant tracking system. • Work with campus teams to provide tools to make recruiting process run smoothly. • Organize/ship out promotional collateral for campus events across the country. • Perform maintenance on master spreadsheet and run data reports from the information. • Perform assigned operational activities and projects for the summer internship program. • Event planning and executing intern events over the summer months. From October 2015 to Present (3 months) University Relations Coordinator @ • Manage all candidate interviews and coordination of on-site visits, including scheduling, securing conference rooms, and other logistical details. • Provide candidates with a world-class interview experience. • Work with University Recruiters to maintain all job postings including, but not limited to, internal and external company career sites, and other external campus job boards and venues. • Work with management to execute team strategy for recruitment purposes. • Create/update candidate records and other data elements in our applicant tracking system. • Work with campus teams to provide tools to make recruiting process run smoothly. • Organize/ship out promotional collateral for campus events across the country. • Perform maintenance on master spreadsheet and run data reports from the information. • Perform assigned operational activities and projects for the summer internship program. • Event planning and executing intern events over the summer months. From March 2015 to Present (10 months) Professional Development Technical Recruiter @ Full service technical recruiting • Completed an intensive one-month Technical Recruiter Training Program and passed the final exam (MARS certified) • Integrate completely with netPolarity’s service delivery staff • Source and recruit for qualified candidates in various professional disciplines • Gain referrals/leads through building relationships with potential and current contractors • Update internal database and schedule interviews • Negotiate and close candidate offers in support of our account management team • Source for qualified resumes on various job boards, open internet searches, passive data mining, and our internal database in support of the recruiting staff • Enter candidates and track progress in various Vendor Management Systems • Draft offer letters from placement companies for new hires • Strong ability to multi-task and handling multiple projects at the same time • Ability to think fast on feet • Provide quality customer experience • Ability to think outside the box with recruiting strategies From August 2014 to March 2015 (8 months) VIP Concierge @ Provide superior customer service to enhance game day experience • Greet and welcome VIP On-Field and other premium guests as they enter Buck Shaw Stadium. • Be a resource for information on the San Jose Earthquakes, Buck Shaw Stadium and the surrounding Santa Clara area. • Conduct pre-game checks of all premium seating areas of Buck Shaw Stadium • Ensure that all communications and correspondence with guests are courteous, sincere, and professional, always using a guest's name if and whenever possible • Work closely with Earthquakes employees and stadium partners to ensure seamless execution of services and create a positive client experience From February 2012 to February 2015 (3 years 1 month) On-Site Recruiter @ Full service recruiting, on-boarding, and human resources • Develop creative recruiting resources and networking activities to attract qualified employees interested in open positions • Work in conjunction with team to fulfill all open requirements • Perform all necessary contractors screening to ensure proper qualifications to meet open positions (i.e. cold calls, Boolean searches, interviews, background checks, reference checks, etc.) • Gain referrals/leads through building relationships with potential and current contractors • Proctor physical and computer job specific evaluations/tests • Greet candidates and escort them to interview facilities • Issue pre-employment paperwork and I-9 verification • Drive onboarding process with help of administrative staffs • Keep track of candidates through internal applicant tracking system • Conduct detailed new hire orientations, which included but not limited to, facility tours, orientation packets/paperwork, schedule manager meet and greets, and questions/answer sessions. • Explained benefits, enrolled contractors in time clocks, and performed audits on all enrollments • Assist On-Premise Manager with training and managing contractor work force according to the Zazzle specifics • Provide open communication to all Zazzle managers/directors, supervisors, and leads and partner with human resources in regards to contractor/Zazzle’s needs • Maintain a daily call sheet, Salesforce activity, and some SharePoint • Identify and participate in networking activities (i.e. career fairs, cold calling organizations and schools) • Maintain all documentation to track information and hiring metrics regarding candidates and sourcing strategies • Responsible for obtaining production goals as specified by On-Premise Manager • Create spreadsheets and run reports on attrition, hires, fires, and daily/weekly headcounts • Utilize the available and appropriate resources for conflict resolution • Used social media to promote job openings From April 2013 to June 2014 (1 year 3 months) Professional Bank Teller @ • Process customers’ transactions in a professional bank environment • Work within established policies, procedures and guidelines • Identify customer needs and refer financial products and services • Consistently seek to delight our customers and deliver exceptional customer service with a positive attitude. • Build customer loyalty; establish customer relationships through courtesy and friendliness, including addressing each customer by name • Contribute to a positive team environment in the banking center through teamwork, team spirit and coaching From January 2011 to April 2013 (2 years 4 months) Youth and Family Program Director @ Non-profit program director developing and supervising programs for families, teens and youth • Grew father/child program (Adventure Guides) from 645 participants to 1,300 participants • Executed sports programs from nothing to serving over 120 participants per quarter • Planned, advertised and managed 10 week summer camps for 300 plus children per week • Provide full service recruiting (job postings and interviews) of program staff member • Conducted full orientations, discussed policy and procedures, I-9 verification, facility tours and explanations of benefits • Created, planned and advertised for family events every 3 months • Built teen programming to reach interests from social media to politics through California Youth and Government • Oversaw 10 to 45 staff members at one time • Organized and managed 40 to 50 donors for annual giving campaign • Work directly with Rotary Club members, Chamber of Commerce and local officials for campaign support and program funding • Volunteered and attended various festivals/seminars on behalf of the YMCA of Silicon Valley • Basic Day to Day tasks: agenda programming, setting a calendar, establish a budget, quick problem solving, customer service, manage social media, answer phone calls and return 100 e-mails per day, and create a positive image for staff and community From January 2007 to June 2010 (3 years 6 months) Game Day Operations/Community Relations Volunteer @ Managed game day volunteers and helped coordinate other activities related to Major League Soccer Manage entrance gates on game days, direct patrons to seats, organize and set up of promotions at specified gates, communicate with other volunteers and patrons, report to supervisors and command center via radio communication Planned, organized and executed golf tournament and fan appreciation: “Shake with Quakes” From April 1999 to May 2008 (9 years 2 months) Membership Sales/Customer Service Representative @ Membership sales and progressive sales tracking for all program areas • Provided high customer service for all new and existing members • Gave facility tours, sold memberships and sold program units to new and existing members • Had a 92% closing rate on all new member inquires • Edited and wrote material for websites • Front desk attendant for all members • Received a 99% on 3 separate secret shopper evaluations • Data entry, filing, distributing mail, editing website and answering phones From January 2006 to January 2007 (1 year 1 month) Marketing/Community Relations Intern @ Internship for Stanford Athletics Marketing, Community Relations and Media Relations departments • Developed and managed marketing campaigns targeting over 1,000 Kid Club members • Provided customer service and information of upcoming promotions to sport events patrons • Gathered and organized all media clipping for all women’s sports, edit newsletters/website • Took orders, processed payments and distributed tickets for all group sales From September 2005 to May 2006 (9 months)

Bachelors of Science, Public Relations @ San Jose State University From 2002 to 2006 Miranda Alaniz is skilled in: Customer Service, Event Planning, Time Management, Microsoft Word, Public Relations, Sales, Outlook, Nonprofits, Recruiting, Microsoft Excel, Social Media, Public Speaking, Social Networking, Sports, Management