Master of Science, Education @
Old Dominion University
Privacy Professional with a diverse background. Versatile. Adaptable. Responsible. Committed. I have been successful in a wide variety of leadership roles: leading people, managing risk, managing budgets, providing reporting to senior executives, developing new strategies, teaching new skills, managing to service level agreements, fulfilling customer needs, surveying for voice of the customer, selling concepts and ideas, and
Privacy Professional with a diverse background. Versatile. Adaptable. Responsible. Committed. I have been successful in a wide variety of leadership roles: leading people, managing risk, managing budgets, providing reporting to senior executives, developing new strategies, teaching new skills, managing to service level agreements, fulfilling customer needs, surveying for voice of the customer, selling concepts and ideas, and more. My experiences ensure that I can adapt to any role and add value to any organization. I am an arranger, developer and learner, using empathy to create an atmosphere of harmony and inclusiveness.
US Chief Privacy Officer @ From June 2015 to Present (7 months) Greater Chicago AreaSenior Privacy Officer @ From July 2012 to June 2015 (3 years) Greater Chicago AreaChief Privacy Officer U.S. (Acting) @ Create new U.S. consumer and employee privacy governance function. From March 2012 to July 2012 (5 months) Portland, Oregon AreaSpecial Assignment - privacy and information risk @ Led two concurrent projects: 1. Create a Privacy Governance function for the U.S. business; 2. Reengineer a program managing information risk across the business units. From September 2011 to March 2012 (7 months) Portland, Oregon AreaDirector Fraud Operations @ Direct activities of the First Party Fraud Prevention team. From September 2010 to September 2011 (1 year 1 month) Security and Fraud Senior Department Operations Manager @ Led team supporting the core functions of the North America Security & Fraud Risk department. Key responsibilities included managing departmental budget and billing; departmental reporting for Management Boards, Risk, Compliance; departmental communications and intranet support; operational risk portfolio management; audit tracking; and more. From November 2006 to October 2010 (4 years) Director, Internal Communications @ Managed team of writers and creative designers. From December 2005 to November 2006 (1 year) Training Manager @ Managed a team of training facilitators providing leadership training courses to thousands of HSBC employees in North America. From November 2004 to December 2005 (1 year 2 months) Operations Manager @ Led team of 60 employees providing technical and by-phone assistance to partner merchants. From April 2002 to November 2004 (2 years 8 months) General Management Training Program @ Rotated through nine different positions in a variety of business units. From February 2001 to April 2002 (1 year 3 months) Six Sigma Black Belt @ Six Sigma Black Belt in the Commercial Real Estate division. From July 2000 to November 2000 (5 months) Officer @ Served as E-2C Naval Flight Officer and Air Defense instructor. From May 1991 to July 2000 (9 years 3 months)
Bachelor of Science, English @ United States Naval Academy From 1987 to 1991 Master of Science, Education @ Old Dominion University From 1998 to 2000 Mike Smith is skilled in: Leadership, Risk Management, Operations Management, Change Management, Training, Process Improvement, Data Privacy, Employee Training, Leadership Development, HIPAA, Internal Communications, Privacy, Privacy Protection, Privacy Policies, Privacy Compliance
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