Results oriented, hands on member of Senior Management within engineering. Experience in all aspects of IT and the Software Development Life Cycle from concept phases through release and support within both small startup environments and large enterprise solution environments. Five years of experience working in SAAS environments and several years working in agile development environments. Proven expertise in building teams, developing and implementing systems and processes, directing staff, managing relationships, researching problems and implementing solutions. My passion is to run and mentor Quality Assurance, Release Engineering, and Sustaining Engineering teams, and to take these teams to the next level, or build a highly productive and motivated team from the ground up.

Director of Development Operations @ From October 2013 to Present (2 years 1 month) Burlington, maVP Engineering Operations @ Joined Ziptr, an early stage startup, to lead operations and compliance efforts for a Cloud based SAAS secure communications solution that was emerging from limited beta to general availability and targeting key industries including Accounting, Healthcare and Financial Services. As a strategic member of the executive team, my accomplishments included supporting direct sales and marketing efforts and ensuring excellent client service. Designed and executed client support program, consistently exceeding expectations for training and support. Built and oversaw the company’s internal security, IT and infrastructure. Understanding the importance of fiscal responsibility within a startup, I have taken a hands-on role, personally executing the majority of tasks required to fulfill my responsibilities. From September 2011 to October 2013 (2 years 2 months) Burlington, MADirector, Development Operations @ FIS (Alegeus) is an enterprise level software as a service company (SaaS) that offers Healthcare benefits management solutions for Third Party Administrators. Responsible for the quality assurance, release engineering, and the technical publications teams for an enterprise level, high availability, and real time transaction processing system. I led a team of 14 Waltham based resources and 20 additional resources located in Milwaukee and India. In my role I greatly improved my teams’ processes, efficiencies and predictability in the areas of planning, scheduling, and automation, all while maintaining SAS70 and HIPAA compliance. From 2008 to 2011 (3 years) Waltham, MADirector, Development @ Responsible for all of Relicore’s engineering activities following our acquisition by Symantec in February of 2006. In this role I successfully managed development and quality assurance efforts that spanned several locations, including Waltham, MA; Mountain View, CA; and Pune, India. I created and drove the integration of Relicore’s very successful engineering processes into existing Symantec teams. I also created an integrated cross-site team that could continue to deliver high quality software releases on schedule. From 2006 to 2008 (2 years) Waltham, MASr. Director, Development and Operations @ Built and managed Relicore’s quality and internal tools efforts. This successful effort included building a team of seven Quality Assurance Engineers, one Software Tools Engineer, and a Technical Writer. My accomplishments include the development and management of processes for the entire Relicore engineering organization. I also built out Relicore’s Technical Support organization and managed both Technical Support and IT. In addition I played a key role during the due diligence phases of Relicore’s acquisition process by representing both Engineering and Technical Support. Relicore’s extremely clean code, high software quality, and customer satisfaction were all significant factors in Symantec’s ultimate decision to acquire Relicore. From 2001 to 2006 (5 years) Burlington, MADirector, Software Quality and Release @ From 2000 to 2001 (1 year) Andover, MADirector Quality and Release @ From 1999 to 2000 (1 year) Andover, MASenior Manager, Quality Assurance and Release Engineering @ From 1997 to 1999 (2 years) Lowell, MAProject Leader, Builds and Tools @ From 1993 to 1997 (4 years) Chelmsford, MASoftware Quality Engineer @ From 1990 to 1993 (3 years) Billerica, MA

Mike Michel is skilled in: Quality Assurance, Budgeting, Agile, SaaS, Web 2.0, Customer Relations, Strategic Planning, Team Building, Product Development, Enterprise Software, Process Improvement, Process Development, Software Development, Cross-functional Team..., Security, Problem Solving, SDLC, Start-ups, Windows, Unix, Agile Methodologies, Product Management, Integration, Leadership, Customer Service, Software Documentation, Testing, Team Management, Requirements Analysis, Management, Software Project..., Business Analysis, Strategy, Training, Project Planning, Program Management, Project Management, CRM, Strategic Partnerships, Mergers & Acquisitions, Go-to-market Strategy, Web Applications, Scrum, SQL, Business Intelligence, Vendor Management, Enterprise Architecture, Software Engineering, Databases, Web Services