Systems Infrastructure Team Lead @ From September 2015 to Present (4 months) Manager, IT Infrastructure @ Sucampo is a global pharmaceutical company focused on the development and commercialization of medicines with offices in the US, Japan, and Switzerland. I managed all aspects of IT infrastructure including: • Data centers • Compute, storage, and network layers • Cloud Services – Amazon Web Services (AWS), Rackspace Cloud • Telecommunications services • High Availability and Disaster Recovery • Business Applications including Exchange and Sharepoint • Provide mentoring and leadership From June 2014 to July 2015 (1 year 2 months) Senior Network Administrator @ I took ownership of and modernized all IT systems and processes to enable strategic business initiatives. The value of these improvements was realized as IT successfully supported three separate product launches in the US, the UK, and Swiss markets. IT served as a valuable and direct partner for commercialization efforts and for the setup of customer contact centers. • Established documentation and process discipline • Built DR data center located in Switzerland and established DR plan • Completed major infrastructure upgrade projects including vSphere 3.5 to 4.1 to 5.5, Exchange 2003 to 2010, and Sharepoint 2007 to 2010. • Migrated from tape to disk based backup system and greatly improved recoverability and reliability of backups (RTO + RPO) • Reduced combined costs of internet access, voice calls, teleconferencing and collaboration tools by more than 30% - while improving reliability and increasing capacity. From April 2010 to May 2014 (4 years 2 months) Network Engineer @ From January 2006 to April 2010 (4 years 4 months) Network Administrator @ From February 2004 to December 2005 (1 year 11 months) Systems Administrator @ Got a window into the world of government defense contracting in support of the U.S. Navy's Strategic Systems Programs (SSP). Our team provided system engineering and integration support for the Trident II (D5) Fleet Ballistic Missile Strategic Weapon System (SWS) program. From October 2001 to November 2003 (2 years 2 months) Network Engineer @ A great first introduction to IT for a college grad fresh out of school. I met and worked with a lot of talented people and still carry many of the lessons learned to this day. Started as a Level 1 phone support tech and ultimately advanced to network engineer responsible for managing customer installations, providing Level 2+3 escalation support, as well as network and server administration. Witnessed first-hand the progression of a startup tech company, followed by hyper-growth, then the dot-com crash, and finally the sale/merger with another company. From April 1999 to September 2001 (2 years 6 months)

Bachelor's, Microbiology @ University of Maryland College Park From 1995 to 1998 Mike Chang is skilled in: Servers, Firewalls, Networking, Disaster Recovery, Network Security, Cloud Computing, Virtualization, DNS, Data Center, Routers, SharePoint, VPN, Windows Server, Security, CISSP