Mihaela Emilia Paunescu's Email

Credit & Collection Analyst @ From July 2011 to Present (3 years 7 months) Bucharest, RomaniaCREDIT CONTROLLER @ Company:NEWPAC COMERT BUNZL SRL Salary: 3000 ron net Company activity field: Packaging and equipment supplier (import and distribution) for major retailers, catering firms and restaurants. Responsibilities: Registering in the system all the payments received from customers (BO, CEC, OP, Cash); allocation of payments on the correct invoices according to the details requested and received from customers; cash recovery procedures (written notifications, telephone calls and e-mails), reporting activities regarding customer debts (aging reports) for sales agents and financial manager; reconciliation activities; blocking and unblocking debtors for invoicing purposes; customer-supplier compensations; analysis of credit limits and payment terms, collaborating with the company's lawyer in cases of bad debts or bankrupt debtors; sending duplicate invoices to customers when needed. Achievements: I reduced the amount of overdue invoices over 90 days from 68% to 23% so that the provisions were reduced significantly; I reduced significantly the unapplied cash. Benefits: Medical insurrace (Medicover), mobile phone and lunch tickets. From March 2008 to September 2011 (3 years 7 months) BILLING AND COLLECTION ANALYST @ Company activity field : NNDKP is a major law firm. Responsibilities: Collection activities in english, french and romanian by telephone and e-mail for invoices and description of services issued for customers located in UK; Romania. Invoice issuing activities, reporting activities and cash reconcilliation activities. From September 2007 to March 2008 (7 months) COLLECTION ANALYST @ Company:ORACLE ROMANIA SRL Company activity field : Oracle is a major Software and IT Multinational Corporation. Responsibilities: Collection activities in english trough e-mail and telephone, for invoices issued by Oracle Finland for major business customers located in Finland, Hungary, Sweden, Norway, Denmark and Holland. Collection campaigns for invoices that were at least 10 days overdue, creating and sending payment reminders and various types of dunning letters adapted for each particular case, support restriction and credit hold activities in case collection efforts have failed, use of Oracle Applicatios, running aging debts reports and performing analisys on them, issuing debit and credit invoices in special cases, checking the lines of the invoices, the prices, the payment terms and performing corrections upon them so that they match the contracts, issuing credits and re-bills when needed, printing and mailing copies of the invoices. Initiating the write off process for invoices under 500 EUR and older than 360 days that have been refused for payment. Reconciliation of payments and invoices based on the bank details, remittance informations or bank statements. Active participation in the training of new employees within credit and collection department. Recommendation: Roxana Banu / Collections Manager Achievements: I managed to increase the cash collected by 45% and I reduced the unapplied cash from 1 million Euro to only 30.000 Euro. From December 2006 to September 2007 (10 months) CUSTOMER SERVICE ASISTENT / CREDIT AND COLLECTION ANALYST @ Answering customers phone-calls, working with the computer, registering complaints, offering information and support regarding the company's services and products, treating technical issues as well as price related questions, processing changes requested by cutomers by telephone, fax or e-mail, cheking the documents sent by customer in order to activate new subscriptions, treating various types of written requests related to the quality of the signal and network, treating complaints from dealers, treating specific situations regarding offers and promotional campaigns. Checking payment proofs, reconciliation of the amounts that were invoiced with the paid amounts in order to reconnect suspended or closed subscriptions, issuing proforma invoices and detailed invoices, providing proper solutions for specific communication needs, maintaining a close relationship with the banks and the collection agencies, matching the information received from the banks with the information that existed in the database, checking the costs, the charges and the payments, performing automatic or manual suspensions or reconnections, negotiation of payment terms, granting posponed terms of payment in special cases, collection campaign calls and outbound calls in order to recover aging debts, request for advance payments or deposits for customers with uncertain payment ability or with a history of fraud attempt or large delays between payments, transfering amounts from the deposits account to the current acount at previously established terms, checking documents that were not accepted for payment and negociation of new payment terms in such cases, providing support for colleagues from other departments (sales, customer service, fraud and revenue, activations and dealers), negotiation of monthly installments in special cases. From September 2004 to December 2006 (2 years 4 months) SALES REPRESENTATIVE & PROMOTER @ Departament: sales Company activity field : The company promoted german beauty products. The average number of employees was 20. Responsibilities: Leading campaigns in order to promote the new products and to sell them to the customer using direct marketing procedures. Checking stocks daily and renewing them when necessary. Training the new employees. From May 2002 to December 2004 (2 years 8 months) ASISTENT MANAGER @ Company:ELITE CONSTRUCT COMPANY SRL Salary: 650 RON Company activity field : The company was building houses and office buildings. The average number of employees was 70. Responsibilities: Organizing the manager's agenda, setting appointments, translating construction materials/offers/flyers from english to romanian, maintaining a close relationship with the banks. Recommendation: Lucian Sabau / General Manager From March 2003 to September 2004 (1 year 7 months)

FABBV, Finances, Accounting, Banks, Insurance and Stock Markets @ Academia de Studii Economice din București From 2003 to 2008 Mihaela Emilia Paunescu is skilled in: Invoicing, Payments, Reconciliation, Financial Reporting, Negotiation, Customer Service, Customer Relations, Accounting, Billing, Excel, Microsoft Office, SAP, Analysis, Outlook, Problem Solving, Credit, Forecasting, Financial Analysis, Risk Management, Business Analysis, Customer Satisfaction, Teamwork, Accounts Receivable, PowerPoint, English, Word, Windows, Sales, Account Reconciliation