A goal-oriented and energetic professional with more than seven years of retail and operational experience, recognized for delivering dependable and detailed work in retail and administrative environments. Passionate self-starter and life-long learner who is committed to clear communication, precise execution, and goal achievement. Comprehensive background in operations, administration, and retail sales. Recognized for sales and fundraising achievements within a retail environment.

Team Leader @ From July 2014 to Present (1 year 7 months) Troy, MIAssistant Team Leader @ Assist in leading a team of highly talented sales and service providers to achieve sales goals and to communicate and carry out the Aveda mission. Plan and successfully execute monthly business driving events to draw in new and existing guests. Responsible for employee development and coaching according to the employee’s needs and talents. Maintain store operations including scheduling, payroll processing, inventory control, merchandising, and policy training. Increase visibility of the brand and store through building retail partnerships and new customer acquisition. Created system to track achievement of productivity goals and identified areas of improvement. Maximized Sales Advisor potential through training implementation and coaching to improve performance. Result: Exceeded sales goals by 4.75% for Fiscal 2013, reached 15% growth as compared to the previous fiscal year. Achieved 85% or higher on all secret shops in the past 18 months. Solely responsible for inventory control and replenishment; flawless execution of bi-yearly inventory counts and monthly cycle counts. Result: Achieved one of the lowest shrinkage rates in the district. Shrinkage for Fiscal 2013 was 0.4% Created and Initiated monthly events to drive transactions and to attract new guests. Consistently reached out to local businesses to create new and unique events. Result: Achieved steady transaction growth for the past 18 months. Reached 7% transaction growth in Fiscal 2013 as compared to the previous fiscal year. From August 2008 to June 2014 (5 years 11 months) Novi, MISales Advisor @ From October 2005 to July 2008 (2 years 10 months) Research Analyst/Intern @ Assisted the Vice President, and President in various business and human resources consulting ventures. Maintained multiple projects for key client accounts. Developed, coordinated, and administered a regional Customer Feedback Survey for Detroit Water and Sewerage Company. Result: Analyzed survey results to develop criteria for training to improve relations between the supplier and consumer municipalities. Created job descriptions and performed job analyses for newly created positions in an out-of-state client. From January 2007 to April 2007 (4 months)

Master of Arts (M.A.), Industrial/Organizational Psychology, 3.97 @ University of Detroit Mercy From 2005 to 2008 BA, Psychology @ University of Michigan-Dearborn From 1999 to 2004 Michelle Itkin-Metzger is skilled in: Cosmetics, SPSS, Data Analysis, Recruiting, Sales, Market Research, PowerPoint, Leadership, Customer Service, Event Planning, Marketing, Public Speaking, Team Building, Research, Microsoft Excel