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Michael Lawrence Arellano Contact Details

Greater Detroit Area
Service Desk Analyst @ CareTech Solutions
Level 1 help desk @ Hewlett-Packard
Customer Service @ Bed Bath & Beyond
Business @ Henry Ford Community College

Service Desk Analyst @ From May 2015 to Present (8 months) Level 1 help desk @ Help Desk Support Representative/Technician - Regularly provided efficient technical support over the phone, maintaining presentable phone demeanor, courteousness, and creativity. Diagnosed software/hardware problems, responding quickly, clearly, and resourcefully. Accurately documented all technical support and customer’s help-desk interaction. Followed help-desk policies to 

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