Mike Onystok joined TBI in 2008 with a focus on developing and growing the inside sales team. Mike was promoted to Director of National Channel Sales in 2012, where he now manages the internal inside sales team as well as recruits and trains all external inside sale room partners, and vendors. With over 10 years of experience working in, managing, and starting inside sales rooms, Mike is dedicated to our partner's success. He believes there is no such thing as “good enough” and it is this passion for sales and positive attitude which has helped TBI's partners and internal team achieve success as a top sales producer nationwide.

Director of National Channel Sales @ A master agent is a provider of network services on behalf of service carriers. As a master agent, TBI (Telecom Brokerage, Inc.) manages partners, or subagents, who sell our carrier’s products to end-user business customers. We provide our partners with valuable resources such as back-office support, experienced consultation and product training. In turn, our partners earn commission on the carrier business they bring through TBI. Benefits of working with Master Agent TBI • Time-saving, one-stop shopping • A truly customized, vendor agnostic solution • Access to the most recent technology to keep businesses up-to-date • The most cost-efficient solutions Industry-leading expertise in: • Pre-order support, ensuring accurate, efficient solutions • Post-order support for smooth installations • Post installation follow-up and troubleshooting • Multi-location and geographically diverse solutions Our contract is one of the most aggressive in telecom: • No volume commitments or quotas • No exclusivity • An Evergreen Clause, ensuring that you get paid for as long we get paid From September 2012 to Present (3 years 4 months) Greater Chicago AreaChicago Chapter President @ PACE (Professional Association for Customer Engagement) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text. While our Association was founded on contact center operations, technology that fuels these centers and businesses that use these services, we recognize that the digital transformation has forever changed the way in which our member companies engage their customers. We are passionate about growing businesses by improving the customer experience at the point of engagement. A core mission of PACE is dedicated to proactively balancing industry best practices with current regulatory concerns around engaging customers. PACE is the only Association that has a complete Regulatory Guide that has become the industry standard when you want to know about Federal and State regulations. Our mission is as follows: We will enhance the ability of our members to provide outstanding customer engagement solutions in global multi-channel contact center environments through: • Contact center advocacy • Programs for sharing industry best practices and advancing professional education • Meaningful and productive networking opportunities and events • Compliance guidance and accreditation, including increasing global regulatory awareness From our National Convention and Washington Leadership Summit and Compliance Master Series seminars to our 12 Regional Chapters that hold events around the country, PACE provides you with the tools and opportunities to become and stay involved with amazing networking opportunities. Simply put, our members work with other members. From January 2014 to Present (2 years) Chicago Metro Chapter Board Member @ From March 2013 to December 2013 (10 months) Greater Chicago AreaDirector of National Telesales @ From November 2011 to September 2012 (11 months) Greater Chicago AreaSupervisor of Inside Sales @ From October 2008 to November 2011 (3 years 2 months) Greater Chicago AreaShift Supervisor @ From October 2004 to August 2008 (3 years 11 months) Greater Chicago Area

College of DuPage Michael Onystok is skilled in: Call Center, Telecommunications, Sales Management, Direct Sales, Managed Services, Account Management, Channel, Sales, VoIP, Customer Service, Sales Operations, Strategic Partnerships, Inside Sales, Call Center Development, Business Performance Management