Image of Michael Farrell

Michael Farrell

Enterprise Customer Success Manager

Enterprise Customer Success Manager at Pendo.io

Cary, North Carolina

Section title

Michael Farrell's Email Addresses & Phone Numbers

Michael Farrell's Work Experience

Pendo.io

Enterprise Customer Success Manager

Raleigh-Durham, North Carolina Area

PeopleAdmin

Customer Success Advisor

August 2016 to June 2018

Remote

Netchemia, a PeopleAdmin Company

Customer Success Specialist

June 2014 to December 2014

Prairie Village KS

Michael Farrell's Education

University of Missouri-Columbia

BA, Psychology, Pharmacology

2003 to 2006

University of Missouri-Kansas City

Master of Public Administration (MPA), Entrepreneurship

2012 to 2014

Michael Farrell's Professional Skills Radar Chart

Based on our findings, Michael Farrell is ...

Enthusiastic
Outgoing
Thoughtful

What's on Michael Farrell's mind?

Based on our findings, Michael Farrell is ...

52% Left Brained
48% Right Brained

Michael Farrell's Estimated Salary Range

About Michael Farrell's Current Company

Pendo.io

Frequently Asked Questions about Michael Farrell

What company does Michael Farrell work for?

Michael Farrell works for Pendo.io


What is Michael Farrell's role at Pendo.io?

Michael Farrell is Enterprise Customer Success Manager


What is Michael Farrell's personal email address?

Michael Farrell's personal email addresses are f****[email protected], and m****l[email protected]


What is Michael Farrell's business email address?

Michael Farrell's business email addresses are not available


What is Michael Farrell's Phone Number?

Michael Farrell's phone (704) ***-*339


What industry does Michael Farrell work in?

Michael Farrell works in the Computer Software industry.


About Michael Farrell

📖 Summary

Enterprise Customer Success Manager @ Pendo.io Raleigh-Durham, North Carolina AreaCustomer Success Advisor @ PeopleAdmin •Managed Renewals and Retention for a territory over $11 Million in ARR. •Expanded renewal engagement channels, increasing the long term contract conversion rate 8%.•Increased NPS promoters by 21%•Served as the internal advocate for my customers, working cross functionally with sales, product, customer service, engineering and leadership.•Managed multiple cross functional projects, including implementations, customized integrations, and product adoption. •Facilitated customer facing user groups. From August 2016 to June 2018 (1 year 11 months) RemoteCustomer Success Specialist @ Netchemia, a PeopleAdmin Company • Build and manage strong positive customer relationships with employers across K-12• Utilize creative problem solving skills to resolve both technical and functional problems• Determine the right course of action or escalation for customer requests/issues• Support multiple software products, coordinating various projects and detailed configurations• Write and edit instructional knowledge base articles to enhance customer self-service• Resolve issues by utilizing appropriate resources and effectively communicating issue resolution From June 2014 to December 2014 (7 months) Prairie Village KSSenior District Executive @ Boy Scouts of America • Lead a 12 member board and 60 member advisory committee of adult volunteers.• Fundraised over $200k annually with direct campaigns, business support and special events.• Managed a territory with 54 units, 1,700 youth and over 1,000 adult volunteers. From January 2009 to November 2013 (4 years 11 months) Exploring Executive @ Learning for Life Increased total youth membership by 16% in 2008Organized and facilitated the Impact Event to bring together leaders in the Law Enforcement Community to promote the Exploring programTrained over 20 adult leaders to deliver the Exploring program more effectively Provided customer service to 21 Units with 622 youth and mediated any problems brought to my attention From March 2008 to December 2008 (10 months) ESL Instructor @ Suncheon, South Korea Life Long Learning Center Taught K-12, College and adult education classes at three Community CentersDesigned and Implemented over 52 age appropriate lesson plans and activitiesConducted weekly report and collaboration meetings that allowed the 12 other teachers to address the challenges that they faced and to share their successful teaching strategies From August 2006 to August 2007 (1 year 1 month) Suncheon, Jeollanam-do, KoreaManager, Sales & Customer Success @ PowerSchool Group LLC Managed Renewals and Retention for a territory over $22 Million in ARR. Led a team of 2 CSM's driving post sale expansion and renewal. From September 2018 to March 2019 (7 months) Raleigh-Durham, North Carolina AreaCustomer Success Engagement Specialist @ PowerSchool Group LLC Managed our 1:Many efforts for our HigherEd division. From June 2018 to October 2018 (5 months) Raleigh-Durham, North Carolina AreaSenior Customer Success Specialist @ Netchemia, a PeopleAdmin Company Product Owner for TalentEd Perform. From January 2015 to July 2016 (1 year 7 months) Prairie Village KsAdoption and Engagement Specialist @ Netchemia, a PeopleAdmin Company -Promoted adoption of new and existing features. -Increased engagement with our customer base.-Defined and utilized our first customer segmentation plan. -Deployed and Managed our first NPS survey for each product line. -Organized our local UserGroup customer meetups. -Worked with Product to define NPS customer feedback trends. -Developed Customer lifecycle outreach plans. From November 2013 to May 2014 (7 months) Prairie Village KS


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In a nutshell

Michael Farrell's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

1 year(s), 4 month(s)

Michael Farrell's Willingness to Change Jobs

Unlikely

Likely

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Michael Farrell's Social Media Links

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