Michael Brittain's Email Addresses & Phone Numbers

Michael is an award winning End User Support Technician for JUST EAT in their London Office. Michael has excellent communication skills and a solid foundation in 1st/2nd/3rd line/BAU desktop support that is looking for an infrastructure or team lead role. In his current position Michael has desktop support knowledge with Windows XP/Windows 7/8.1/10 Mac OSX, Office suites,...

Michael is an award winning End User Support Technician for JUST EAT in their London Office. Michael has excellent communication skills and a solid foundation in 1st/2nd/3rd line/BAU desktop support that is looking for an infrastructure or team lead role. In his current position Michael has desktop support knowledge with Windows XP/Windows 7/8.1/10 Mac OSX, Office suites, PC/laptop hardware, mobile devices, multi function printers, active directory, Microsoft exchange, blackberry enterprise server, Google Apps for work, LAN patching and WSUS patching. Michael has excellent customer service skills and has the ability to work effectively and efficiently being independent or as part of a team. Michael works within an ITIL and SLA environment that focuses on incident management as well as service requests according to priority and business impact. Looking ahead, Michael is constantly improving himself in all areas and skills to ensure that he can progress within his career.End User Support Technician @ After being at JUST EAT for just 4 months an opportunity came up to work in the London office taking on a more senior role within the End User Computing Team as End User Support Technician. additional responsibilities include: • Installing and configuring Window's machines (WDS) • Installing and configuring Mac OSX laptops and placing them onto the JUST-EAT domain (Centrify) • Induct new colleagues into JUST-EAT • Taking responsibility for 300+ users in a Dev environment • Daily checks to make sure that all user facing solutions are working correctly • Using software such as, Parallels 8/9/10/11, Microsoft Office 2007/10/13, ESET Endpoint Antivirus, Ciso any-connect VPN Client, Boot-camp for Mac, • Troubleshooting mobile devices on Android and IOS operating systems • Troubleshooting operating systems for Windows 7/8/8.1/10, Mac OSX and Chrome OS • Re-write outdated documentation for our internal knowledge base • Supporting the Executive team as well as Directors with the Executive Support Technician as a second point of contact Michael has also been involved in projects working with the End User Toolset Manager at JUST EAT. • Setting up a new printer solution for this office using Google Cloud Print • Configure and install Asus Chromebox for Meetings to connect work colleagues all around the world and bring our meeting rooms to an acceptable standard for internal and external personnel • Provide a conferencing solution for our main board room to work with Google Hangouts • Configuring the AV for our auditorium for brown bag sessions and meet ups • Installing and configuring PC's for our call center in the Borehamwood office including upgrade to windows 10 • Being involved with the "Techaway" function of the End User Computing Team • Organising events to raise money for charity • Creating a Google Sheet to audit software licence keys so that the team can store and locate easily. • Being a photographer at JUST EAT events From August 2014 to Present (1 year 5 months) London, United KingdomIdentity and infrastructure Engineer (Secondment) @ Michael was offered a one month secondment into a different team to gain new skills. These included: • AWS • Github • Azure • Domain Controllers running Windows 2012 R2 As part of Michael's secondment he was tasked to create two websites for JUST EAT endusers to run on there internal ADFS page using html and css. The websites are being hosted in AWS via a S3 bucket. From November 2015 to December 2015 (2 months) London, United KingdomService Desk Analyst @ Michael decided to take a "leap of faith" from Capita and handed in his notice without having another job to go into. Fortunately this worked in his favour and was successful in securing a position at JUST EAT. Michael took his experience gained from Serco and Capita and learned new skills and responsibilities within JUST EAT these include: • Being a single point of contact for technical support for over 13 Global Offices • Resolving issues relating to Active Directory, Zeacom Telephony System, Cisco Call Manager, Google Apps • Liaising with suppliers for ordering stock for different departments within the UK and worldwide offices • Educating users on the use of the IT systems at JUST EAT (Google Apps) • Updating outdated documentation, policies and procedures within our intranet (Wiki) From April 2014 to July 2014 (4 months) Desktop Engineer @ In February 2013, the London Borough of Southwark signed a deal with Capita to provide IT Services for a period of five years. Michael was tupe'd over from Serco and gained new responsibilities from Capita these include: • Imaging and deployment of new Windows workstations using MDT • Active Directory Administration (including Users, Group, Group Policy Objects) • Exchange 2003 Administration (including mailbox creation, quota management, troubleshooting) • Managing and maintaining a WSUS server • Provided ad-hoc desktop and server support to 13 Libraries, diagnosing and troubleshooting client side issues • Installing and Configuring network printers • Network Patching • Providing a high level of customer service to the client, backed by customer feedback as part of positive call closure process. From February 2013 to April 2014 (1 year 3 months) London, United KingdomJunior Desktop Enginner @ Michael joined Serco after being headhunted by Comet in May 2013. He has quickly progressed his professional career within IT because of his flexibility, reliability, trustworthiness and professional attitude towards his work. Michael is responsible for: • Configuring Blackberry’s to receive e-mails via the Blackberry Enterprise Sever • Managing Remote Access for users through signify • Managing and configuring users to receive and send faxes though e-mail (EFax) • Creating “How to” guides for users to follow, e.g. creating a PSTs within Outlook • Maintaining and updating documentation for colleagues From May 2012 to February 2013 (10 months) London, United KingdomSales Supervisor @ • Working as part of the management team, involved in all aspects of the week to week needs of the business. • Responsible for the engagement and development of sales colleagues, setting behavioral standards and financial targets. • Maintaining and exceeding personal financial targets and shop floor standards. From August 2010 to May 2012 (1 year 10 months) Customer Associate @ • Providing high levels of customer service on a wide range of products. • Offering solutions based on effective, professional and friendly sales techniques. • Managing the display, maintenance and standards of given shop floor section. From September 2004 to August 2010 (6 years) Sales Assistant @ • Providing high levels of sales and customer service. • Stock maintenance and management. • Warehouse stock sampling. • Training new colleagues. From December 2002 to August 2004 (1 year 9 months) Rochester, United KingdomBachelor of Technology (BTech), Music Technology, Merit, Merit, Distinction @ Midkent College From 2003 to 2005 Computer Skills, Basic Computer Skills @ City & Guilds From 2000 to 2002 6 GCSE Grade C and above, English Language, English Literature, Mathematics, Chemistry, Biology, and Music @ King' School Rochester From 1994 to 2002 Michael Brittain is skilled in: Technical Support, Active Directory, Customer Service, Management, Networking, Microsoft Exchange, Windows 7, Blackberry Enterprise Server, Team Leadership, Team Management, Microsoft Office, Mobile Devices, Blackberry, Android, OS X, SLA, Cisco Call Manager, Google Apps