Experienced Project and Program Manager; Marketing; Client Services; Event Planning; skilled in finance, various technologies and systems. Fast learner and eager to take lead.

Associate @ From January 2015 to Present (1 year) Greater Seattle AreaSegment Marketing Manager @ • Manages the portfolio of programs and initiatives to ensure a complete and robust implementation of key marketing strategies. Ensures targeted delivery of results. Partners with key stakeholder groups. • Leads cross functional teams to deliver products that meet strategic intent and vision of Senior marketing leadership • Negotiates with cross functional groups to ensure the end product balances needs of the business, frontline employees (care and sales) and the customer. • Proactively identifies potential issues as the product owner and collaborates with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency. • Leads and owns all execution trade off decisions. Ensures that issues have been identified and evaluated and solutions are properly selected. • Solves complex, multi-faceted problems and delivers solutions that ensure end product meets customer and business needs. • Ensures seamless implementation of new products & services • Support group level marketing plan development and execution efforts. • Presents executive summaries to senior level leaders and summarizes and presents detailed reports to cross functional and marketing leaders. • Provides coaching, feedback, project guidance to team members From June 2013 to September 2014 (1 year 4 months) Program Manager/Consultant @ Working at T-Mobile as a Program Manager/Consultant, providing Operational Support of Post Launch Prepaid Billing Systems defects for Prepaid and MBB devices. Working closely with Engineering, Marketing and EIT to track and manage issues until resolved. Act as the liason between all groups to drive and update on the progress of defects and programs. Program Manage the T-Mobile Veterans Support Community. Special Projects/Programs as assigned. From September 2012 to June 2013 (10 months) Client Services Manager @ Client Services Manager for Microsoft Windows Phone: - Liaison between Client and Mosaic - Manage day to day field team execution requirements from Microsoft - Build team assignments based on direction from Director and Microsoft - Review final quantitative data and work with the team to add qualitative insights - Act as product category industry subject matter expert for Microsoft and Mosaic - Provide strategic recommendations for tactic adjustments to align with market, carrier / retailer needs From October 2011 to September 2012 (1 year) Owner- Head Coach @ 1-on-1 Player Coaching strives to develop young girls basketball skills in the areas of: shooting, dribbling, rebounding, passing, defense and confidence. Licensed in Bellevue, Issaquah and Sammamish Washington From March 2010 to July 2012 (2 years 5 months) Project Manager @ Work as a Telesales Project Manager at T-Mobile, USA. Overseeing various initiatives within the Telesales Organization. Working cross functionally to drive projects to completion. From January 2011 to October 2011 (10 months) Store Development Support Analyst II @ •Act as a member of the New Store Opening Team •Implement operational tactics to promote flawless execution of opening New Stores •Provide relocation, expansion, conversion, acquisition and closing store development support. •Database maintenance, data entry, and use of reports and spreadsheets •Keep up to date tracking information for store opening process •Give up to date information and support to the field on a daily basis From June 2009 to January 2011 (1 year 8 months) Project Manager @ •Direct management of Friendly User Trials (FUT) and small projects •Work with various devices in product development to prepare for commercial release •Provide support to manager on special assigned projects •Work with teams made up of cross-functional resources to deliver results of the FUT trials •Compile executive reports and other supporting documents for various trials •Facilitate teleconference calls and attend weekly meetings •Update spreadsheets and reports From January 2009 to June 2009 (6 months) Coordinator of Student Affairs @ •Act as the liaison between departments to make resources available to students •To plan, promote, and implement social and educational initiatives •Create events from start to finish by recruiting vendors, publicity, planning budgets, and presentations •To process and submit weekly and monthly reports •Submit program articles for publication, budgetary reports, inventory reports, and calendar of events •Process contracts for vendors and partner departments for events •Process expenditures, reimbursements, vendor payments and budgeting and inventory •Create electronic portfolios for annual budgets •Manage day to day activity of Student Government Association From October 2007 to October 2008 (1 year 1 month) Assistant to Student Success Specialist @ •Create reports and spreadsheets and analyzing student data to present statistical information •Provide administrative support to reach departmental goals From July 2007 to October 2007 (4 months) Resident Advisor @ •Plan events and produce publicity •Oversee a floor of resident students •Extensive training in leadership, budgeting, crisis management and programming From August 2004 to May 2007 (2 years 10 months)

MS, Management Information Systems @ Nova Southeastern University From 2007 to 2008 BS, Finance and Business @ Nova Southeastern University From 2003 to 2007 Mechelle Augustin is skilled in: Budgeting, Inventory Management, Promotions, Budget Management, Conflict Resolution, Project Management, Manage client expectations, Leadership, Executive Reporting, Ad Hoc Reporting, Special Assignments, Structured Documentation, Management, Project Planning, Analysis