Diligent self-starter with over 7 years of experience installing, managing, and troubleshooting computers and networks in LAN/WAN environments. Strong communication and leadership skills from directing IT Help Desks and up to 30 Systems Admins. Seeking opportunities to utilize IT skill sets and gain additional knowledge and experience. KEY SKILLS: Windows 7/8, Server 2008 R2, MS Office 10/13, VMware, SharePoint, Active Directory, Dell/HP/Lenovo workstations, Enterprise Service Center, Microsoft Small Business Server, Symantec Backup Exec 2014, Acronis/Ghost Cast, Enterprise Service Center, BMC Remedy, iPhone/Blackberry, and enterprise printers. AWARDS & ACCOLADES: 5 years of U.S. Marine Corps Active Duty service, achieved rank of Sergeant and earned Honorable Discharge in July 2013. Awarded the Good Conduct Medal for years of “Honorable and Faithful Service”. Awarded Marine of the Month, a “Meritorious Mast”, and a Letter of Commendation during deployment to Afghanistan. CERTIFICATES & TRAINING: Systems Admin School (DoD) 2009 CompTIA A+ 2014 CompTIA Network+ 2014 CompTIA Security+ 2014 DoD 8570.1 Certified – IAT II 2015 SharePoint Admin Course 2013 VMware Admin Course 2013 VMware vSphere 5.1 Course 2013 Top Secret/SCI Clearance 2019

Desktop Support Analyst @ From July 2015 to Present (4 months) Network Operations Supervisor @ Supervises team of 12 Network Admins in the Network Operations Center. Ensures secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise Systems. Directly responsible for the training, knowledge base, and performance of the Network Ops staff. Handles communication and presentation of technical information to key department personnel. • Provides Tier 2+ enterprise-level support to Govt customers with Windows OS, hardware, software, and application problems. • Proactively detects and tracks network-wide outages/anomalies through Solar Winds and network monitoring tools. • Promoted to supervisor of Network Ops Center after first 6 months. • Manages NGIC’s Active Directory Domain Trees and OU’s through group policy updates and administrator controls. • Saved department $20k in overtime charges per year by implementing rotating shifts and load balancing personnel to peak hours. • Updates and maintains NOC SharePoint 2007 site, and is assisting customers’ migration to SP 2013. • Supports and provides full training for NGIC’s Emergency Action Procedures concerning site’s IT infrastructure. From August 2013 to June 2015 (1 year 11 months) Charlottesville, Virginia AreaIT Support Supervisor @ Supervised team of up to 10 IT Support Technicians and managed Help Desk supporting 90+ users, 200+ workstations, and 4 networks. Directly responsible for the IT training, knowledge base, and performance of Help Desk personnel. • Managed Battalion’s Microsoft 2008 & 2003 servers, including Active Directory’s Trees, Domains, OU’s, and site objects. • In 2012, team earned highest performance reviews among department peers including one “Meritorious promotion”. • 30% improvement in efficiency of Trouble Ticket process by automating through SharePoint website. • Maintained high availability of storage area network (SAN) with Active Directory, load balancing, and performance monitoring. • Performed VMware storage backups in adherence with DoD network security and disaster recovery best practices. From September 2011 to August 2013 (2 years) Jacksonville, North Carolina AreaSystem Administrator @ Led team of Systems Admins in support of a 24/7 IT Help Desk in southern Afghanistan. Responsibilities included Windows Server 2008/VMware management, Trouble Ticket system, user account creation, OS installation, and MS Office support. • Managed SharePoint Intelligence website, Dell PowerEdge servers running VMware’s vCenter 5, and SAN for 300+ local users. • Resolved Trouble Tickets covering desktop/user support, Active Directory, MS Exchange, Antivirus updates, video teleconferences, Acronis, and Ghost Cast imaging. • Saved over $200,000 in replacement Dell PowerEdge servers by maintaining regularly scheduled preventive maintenance, Windows Server Update Services, and performance monitoring. • Awarded “Marine of the Month” and a “Meritorious Mast” in February 2011 for high quality, efficiency, and volume of IT work completed. From January 2011 to August 2011 (8 months) AfghanistanIT Support Technician @ Responsibilities included desktop/user support for 2d Intelligence Battalion’s 3 classified networks, 200+ HP/Lenovo/Dell workstations, network printers, and all mobile devices. • Provided Windows OS, MS Office, and end-user software support. • Maintained 2d Intel Battalion’s Active Directory accounts and permissions through Group Policies. • Assisted with migration to Windows 7 and Server 2008 R2 on all desktop and server hardware. • Quick deployment of new computers using Acronis and Ghost Cast imaging software. • Gained in-depth experience building networks in remote locations via satellite communications. From October 2009 to December 2010 (1 year 3 months) Jacksonville, North Carolina Area

Systems Administrator/Communicator, Information Technology @ Center for Information Dominance Corry Station From 2009 to 2009 University of OklahomaHigh School @ Southlake Carroll High School Matthew Coons is skilled in: Microsoft Exchange, Network Security, Troubleshooting, Active Directory, Help Desk Support, Software Installation, Technical Support, Disaster Recovery, System Deployment, System Administration, Windows Server, CompTIA Security+, VMware, Network Administration, Computer Hardware, SharePoint, Windows 7, Military, Servers, TCP/IP, Dell Computers, Customer Service, Active TS/SCI Clearance, Military Experience, Marine Corps, Help Desk Implementation, Change Management, Team Management, Account Management, Service Desk Management, Microsoft Office, Apple OS, Data Backup Solutions, IT Service Management, Networking, Blackberry Enterprise..., Computer Network..., Operating Systems, VMware vSphere, VMware vCenter, CompTIA A+, CompTIA Network+, Team Leadership, Customer Support, IT Hardware Support, Virtualization, LAN-WAN, Hardware, SAN