Interim management, business development, general management English Reorganization (analysis, redesign, implementation, engagement, communication, staffing, business planning). Product/Services Innovation, business development, auditing, management consultancy, marketing data, business intelligence Industry/sector: financial services, pension services, employers organisation, trade unions NL Reorganisaties (bedrijfsfunctie analyse, operating model, communicatie, personele bezetting, rationalisatie systemen en processen, business planning, control framework). Product/Markt innovaties, bedrijfsontwikkeling, business model, CANVAS, value proposition, marketing data, business intelligence, edp auditing, management consultancy. Sectoren: financiële instellingen (verzekeraars), pensioenuitvoering, werkgeversorganisaties, branche organisaties.

Manager Pension Administration @ Managing of the pension administration of approx. 2 million participants on behalf of one of the major pension funds in the Netherlands. Key words operational management, continuous improvement, service level agreement(s), high communication standards, data quality, process management, business intelligence. NL Manager Pensioen uitvoering bij APG From April 2015 to Present (9 months) Program & Portfolio Manager @ Overall coordination change portfolio on behalf of all departments related to the pension administraion (`keten Rechtenbeheer`), including - overall portfolio management pension administration related departments - managing department with program managers, projecteaders and project support During transformation program (2013 - 2015) - program manager of the transformation/reorganization program `Beheerst Veranderen` (client services, control, risk, transformation of organisation as such) NL: Portfolio management & Programma management - portfolio beheer Change programma pensioenuitvoering APG (IT & Business) - leiding aan programma managers en projectleiders alsmede project officers - tevens portfolio management voor thema's als Klantbediening, Finance & Risk, Business Intelligence From July 2013 to March 2015 (1 year 9 months) Program Manager @ Program manager (analysis, operating model en proces redesign) of a reorganization process at APG - pension administration including back office and front office services (indication approx. 2300 fte in Heerlen/Amsterdam) Goal is to reorganize the front office & back office departments in such a way that they - support the demands and wishes (service levels) for customers (pension funds) in the most effective way - concentrate similar activities / value chain processes in central departments (change, operations, risk) in the most efficient way Full reorganization program including standardization of systems, processes en implementing new operating model including 'change movement' of personnel (change of habits and cultural change). NL: Programma manager van reorganisatie proces (Beheerst Veranderen) - veranderprogramma voor het domein Rechtenbeheer (pensioenuitvoering), waaronder klantbediening, marketing, communicatie, bestuursadvisering, pensioenuitvoering, business improvement, change, finance & risk, organisatorische transformatie, etc. - in de volle breedte langs de as van mensen, systemen, processen en organisatie. Ontwikkelen van een nieuw target operating model op basis van nieuw bedrijfsfunctiemodel en inrichten van de organisatie conform nieuwe model. From May 2012 to December 2014 (2 years 8 months) Chief Information Management 'APG Pensioenen' @ Managing department with business analysts, business consultant/project managers, test coordination, business architects, etc. Various projects, such as acquiring new business (transformation of administrations), updating systems, redesigning business processes (efficiency), introducing new methodologies (new technology), new working methods (alignment business & IT), innovation, etc. From August 2009 to April 2012 (2 years 9 months) Business consultant @ Business consultant. Responsibilities: management (8 BA's), project management, management consultancy . From September 2007 to July 2009 (1 year 11 months) Chairman/director @ Information services to branche- and employers organisations. Total of 5 employees. Stichting is sold to Howards Home in January 2007. From January 2004 to January 2008 (4 years 1 month) General director @ General director (in 2004 approx. 35 employees): Business consultants, IT consultants (F13 BV), software developers (outsourcing via India), administration services (FEOS BV), information services (SBIC), interim managers Jobs: interim manager/project manager at various organisations, such as AWVN (Haarlem), CEFIC (chemical industry Brussels), CIA (chemical industry London), BDI (employers organisation Frankfurt), ANVR (travel branche), EnergieNed (employers organisation Arnhem), Verbond van Verzekeraars (branche organisation), etc. Regular contract with approx. 60 branche & employers organisations on various ICT- and related fields. From July 1995 to March 2007 (11 years 9 months) Teacher, trainer, editor, chief editor @ Trainer 'Manager en Onderneming' at the Baak/Management Centrum NCW (informatie management). Developing and editing for AMBI en PDI studies (LOI) Trainer at CVA (Centrum voor Automatisering) in Amsterdam During 1992 - 1996 lectures & speaker at various symposia and other organisations regarding information retrieval & document management (M'tricht, London, Lissabon, Barcelona) During 1996 - 2005 speaker at symposia and workshops regarding brancheorganisations and employers organisations (governance, ICT, finance, etc.) From January 1990 to December 2000 (11 years) Secretaris 'Verenigingszaken' (Employers membership) @ Account management at NCW (pre VNO-NCW): approx. 100 employers/branche organisations and multi-national companies. Responsibility: product innovation, customer relations, acquisition new members, etc. From June 1993 to June 1995 (2 years 1 month) Manager Information Management @ Working area: Information management (internet, extranet, document management) and office automation (PC networks, infrastructure) at NCW (pre VNO-NCW). Founder of NCW-databank (first extranet site dutch employers organisations in 1993) From October 1991 to June 1995 (3 years 9 months) Consultant Information Management @ Working area: adress management, human resources, finance, document management, teletext applications (public information), extranet systems (municipal boards) From June 1989 to September 1991 (2 years 4 months)

EDP Auditing @ Rotterdam School of Management, Erasmus University From 1993 to 1995 Math Vrolings is skilled in: Information Management, Management Consulting, Consulting, Information Retrieval, Management, Business Analysis, Change Management, Project Management, Business Process