Massimo Amigoni's Email Addresses & Phone Numbers

📖 Summary

After two challenging but rewarding years spent combining my full-time position and my Master's Degree in Marketing I am glad I was able to managing both commitments and got to learn so much. I am a person who embraces responsibility, enjoys taking initiative and is always eager to learn. I develop strong customer service background either from a relationship management point of view or in terms of a customer experience mindset. In particular, the latter allow me to assist the company’s marketing departments in providing valuable and actionable insights with regards to the development of our on-line products as well as communication of promotional activity and customer support.Marketing support and Multilingual Customer Service Specialist @ Marketing Support to Italian Marketing Division - Responsible for the contact ratio report. I gather data from the company’s CRM software and then I provide clear presentation of main issues generated by our promotional activity. - Performed email marketing audits to give a customer service insight, and tested the functioning of newsletters and on-page promotions. - Sales assistant. Provided personalized discounts for large orders (B2B and B2C). - Responsible for formulating and negotiating tailor made offers to meet company’s sales targets and customer satisfaction. - Dealing with enquiries and delicate issues received on social media (including IOS and Android reviews). On-line Product Marketing assistant for Mobile and Apps UK Division (October 2014-February 2015) (Working experience, one day a week) - Performed company’s mobile site and IOS/Android app products audit to detect critical functioning, possibility of better user-friendly journeys, and ensuring consistency of communication across all devices. - Provided mobile product competitor analysis and delivered presentations outlining company’s strength and weaknesses. - Provided mobile competitor analysis to SEO manager for multiple European markets. Customer Service Specialist - Responsible for the customer loyalty project. Ensuring that company’s best customers have been attended to company’s standards and intervened when further assistance is needed. - Handled customer problems, enquiries and complaints in multiple languages (English, Italian and Spanish). - Dealing with all escalated enquiries by company’s outsourcers and providing guidelines to handle such incidents. - Responsible for creating and updating FAQs. - Performed quality audits to other agents, and delivered training presentation for new joiners. - Created branded e-mail templates to facilitate compliance with brand standards, consistency in departmental correspondence, and a more agile communication process with stakeholders. From October 2012 to Present (3 years 1 month) London, United KingdomMSc Degree in Marketing, Marketing @ Birkbeck, University of London From 2013 to 2015 BA Degree in Foreign Languages with Socio-Political Background, Cultural Studies/Critical Theory and Analysis and Foreign Languages, 102/110 @ Università degli Studi di Bergamo From 2007 to 2012 Graduate Exchange Program @ Universidad Complutense de Madrid From 2008 to 2009 Massimo Amigoni is skilled in: CRM, Marketing, Digital Marketing, Sales, SEO, Customer Service, E-commerce, Spanish, Email Marketing, Integrated Marketing, Multitasking, Microsoft Office, WordPress, Google Adwords, RightNow, User Experience, Italian, SPSS, HTML, CSS, Quantitative Research, Marketing Research