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Massimo Amigoni

Marketing support and Multilingual Customer Service Specialist

CRM Marketing Manager, Italy at Paddy Power Betfair

London, United Kingdom

Section title

Massimo Amigoni's Email Addresses & Phone Numbers

Massimo Amigoni's Work Experience

PhotoBox

Marketing support and Multilingual Customer Service Specialist

October 2012 to Present

London, United Kingdom

Massimo Amigoni's Education

Birkbeck, University of London

MSc Degree in Marketing Marketing

2013 to 2015

Università degli Studi di Bergamo

BA Degree in Foreign Languages with Socio-Political Background Cultural Studies/Critical Theory and Analysis and Foreign Languages 102/110

2007 to 2012

Universidad Complutense de Madrid

Graduate Exchange Program

2008 to 2009

Massimo Amigoni's Professional Skills Radar Chart

Based on our findings, Massimo Amigoni is ...

Accommodating
Leader
Initiating

What's on Massimo Amigoni's mind?

Based on our findings, Massimo Amigoni is ...

50% Left Brained
50% Right Brained

Massimo Amigoni's Estimated Salary Range

About Massimo Amigoni's Current Company

PhotoBox

Marketing Support to Italian Marketing Division - Responsible for the contact ratio report. I gather data from the company’s CRM software and then I provide clear presentation of main issues generated by our promotional activity. - Performed email marketing audits to give a customer service insight, and tested the functioning of newsletters and on-page promotions. - Sales...

Frequently Asked Questions about Massimo Amigoni

What company does Massimo Amigoni work for?

Massimo Amigoni works for PhotoBox


What is Massimo Amigoni's role at PhotoBox?

Massimo Amigoni is Marketing support and Multilingual Customer Service Specialist


What is Massimo Amigoni's personal email address?

Massimo Amigoni's personal email address is ma****[email protected]


What is Massimo Amigoni's business email address?

Massimo Amigoni's business email addresses are not available


What is Massimo Amigoni's Phone Number?

Massimo Amigoni's phone +44 ** **** *140


What industry does Massimo Amigoni work in?

Massimo Amigoni works in the Internet industry.


Who are Massimo Amigoni's colleagues?

Massimo Amigoni's colleagues are Mariam Latif, Alex Deacon, Tom Tuxworth, Richard Clarke, Dean Powell, Paul Gambrill, Lee Price, Richard Ilott, Mark Smeaton, and Alex Loveridge


About Massimo Amigoni

📖 Summary

After two challenging but rewarding years spent combining my full-time position and my Master's Degree in Marketing I am glad I was able to managing both commitments and got to learn so much. I am a person who embraces responsibility, enjoys taking initiative and is always eager to learn. I develop strong customer service background either from a relationship management point of view or in terms of a customer experience mindset. In particular, the latter allow me to assist the company’s marketing departments in providing valuable and actionable insights with regards to the development of our on-line products as well as communication of promotional activity and customer support.Marketing support and Multilingual Customer Service Specialist @ Marketing Support to Italian Marketing Division - Responsible for the contact ratio report. I gather data from the company’s CRM software and then I provide clear presentation of main issues generated by our promotional activity. - Performed email marketing audits to give a customer service insight, and tested the functioning of newsletters and on-page promotions. - Sales assistant. Provided personalized discounts for large orders (B2B and B2C). - Responsible for formulating and negotiating tailor made offers to meet company’s sales targets and customer satisfaction. - Dealing with enquiries and delicate issues received on social media (including IOS and Android reviews). On-line Product Marketing assistant for Mobile and Apps UK Division (October 2014-February 2015) (Working experience, one day a week) - Performed company’s mobile site and IOS/Android app products audit to detect critical functioning, possibility of better user-friendly journeys, and ensuring consistency of communication across all devices. - Provided mobile product competitor analysis and delivered presentations outlining company’s strength and weaknesses. - Provided mobile competitor analysis to SEO manager for multiple European markets. Customer Service Specialist - Responsible for the customer loyalty project. Ensuring that company’s best customers have been attended to company’s standards and intervened when further assistance is needed. - Handled customer problems, enquiries and complaints in multiple languages (English, Italian and Spanish). - Dealing with all escalated enquiries by company’s outsourcers and providing guidelines to handle such incidents. - Responsible for creating and updating FAQs. - Performed quality audits to other agents, and delivered training presentation for new joiners. - Created branded e-mail templates to facilitate compliance with brand standards, consistency in departmental correspondence, and a more agile communication process with stakeholders. From October 2012 to Present (3 years 1 month) London, United KingdomMSc Degree in Marketing, Marketing @ Birkbeck, University of London From 2013 to 2015 BA Degree in Foreign Languages with Socio-Political Background, Cultural Studies/Critical Theory and Analysis and Foreign Languages, 102/110 @ Università degli Studi di Bergamo From 2007 to 2012 Graduate Exchange Program @ Universidad Complutense de Madrid From 2008 to 2009 Massimo Amigoni is skilled in: CRM, Marketing, Digital Marketing, Sales, SEO, Customer Service, E-commerce, Spanish, Email Marketing, Integrated Marketing, Multitasking, Microsoft Office, WordPress, Google Adwords, RightNow, User Experience, Italian, SPSS, HTML, CSS, Quantitative Research, Marketing Research


Massimo Amigoni’s Personal Email Address, Business Email, and Phone Number

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In a nutshell

Massimo Amigoni's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

3 year(s), 1 month(s)

Massimo Amigoni's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

There's 91% chance that Massimo Amigoni is seeking for new opportunities

Massimo Amigoni's Achievements

Consultancy competition in 'Marketing Communications' for JWT

Issued by JWT · March 2014

Scholarship winner to study at University of Madrid

Issued by - · September 2008

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