Over ten years experience in Salesforce.com CRM, from technical analysis to full administration and configuration of the system. Four years experience in Exact Target e-marketing system administration. One year experience in Marketo Marketing Automation Specialties: CRM technologies and E-marketing System

CRM & Marketing Automation Strategy Consultant @ From September 2015 to Present (4 months) London, United KingdomSalesforce.com Analyst @ From May 2014 to August 2015 (1 year 4 months) CRM Analyst @ SFDC Upgrade Project - Stake Holder Management, Business Process Analysis, Requirements Gathering Workshops, Vendor Selection, Process Definition, Streamline System to support Growth of Business. From December 2012 to May 2014 (1 year 6 months) London, United KingdomGlobal Application Support Technical Analyst (CRM & E-Marketing) @ From April 2011 to November 2012 (1 year 8 months) CRM Marketing @ From 2006 to 2011 (5 years) Marketing Executive @ From 2005 to 2006 (1 year) Marketing Executive @ From 2004 to 2005 (1 year)

Business information technolgy, Computer Software Engineering @ London Metropolitan University From 2001 to 2004 Maruf Alam is skilled in: Salesforce.com, CRM, SFDC, CRM Integration, Email Marketing, IT Service Management, Marketing Automation, Email Marketing Software, ExactTarget, Business Process, Business Analysis, SaaS, Professional Services, Demand Generation, Sage CRM