Innovative, highly effective leader with over 7 years of progressive advancement in hospital and medical practice business administration at UPMC. Advanced knowledge in acute healthcare operations, managing large physician groups, and contributing to bottom-line savings and revenues. Proven ability to manage and motivate people will varying backgrounds, education levels, and skill sets to perform at a high
Innovative, highly effective leader with over 7 years of progressive advancement in hospital and medical practice business administration at UPMC. Advanced knowledge in acute healthcare operations, managing large physician groups, and contributing to bottom-line savings and revenues. Proven ability to manage and motivate people will varying backgrounds, education levels, and skill sets to perform at a high level. Have led several key operational and strategic initiatives across a large, complex integrated delivery and health finance system. Areas of expertise include:
Process Improvement • Business Development & Project Management • Change Agent • Budgeting • Goal Setting • Team Building and Coaching • Policy Development • Customer and Patient Service • Advanced Data Analytics • Negotiations • Cost-Effectiveness • Strategic Planning • New Service Development • Recruiting • Physician Relations & Recruitment • Lease and Loan Acquisition • Construction Management • Operational Management
Vice President of Operations @ Report to President of UPMC East, providing executive leadership for the hospital’s day-to-day operations, which includes surgical services and other procedural areas, anesthesia, GI lab, imaging services, cardiology and cardiac rehab, lab, medical and surgical oncology, physician office timeshares, infusion center, nutrition and dietary, environmental services, maintenance, construction, clinical engineering, security, parking, supply chain, marketing, public relations, and community outreach. This position is also oversees all outpatient services including the Monroeville Imaging Center, physician timeshares and Monroeville Surgery Center.
UPMC East is a 154 bed acute care community hospital serving the residents of Monroeville and other communities east of Pittsburgh. From August 2015 to Present (5 months) Co-Director, UPMC Administrative Fellowship Program @ As co-director of the UPMC Administrative Fellowship Program I am involved in all aspects of recruiting, hiring, and mentoring current and prior administrative fellows. I am also involved in the fellows rotation schedule, curriculum development, and ongoing program enhancement initiatives.
Administrative Fellowship Program
UPMC's two-year Administrative Fellowship Program provides fellows with practical experience in health care management.
Fellows participate in one of three fellowship tracks: health services division, insurance services division, and international services division. The fellowship is designed for Master-level graduates wanting to pursue health administration careers.
UPMC is highly committed to the training of administrative fellows and provides numerous opportunities and benefits for fellowship participants. We are a proud member of the National Council on Administrative Fellowships.
UPMC is a $12 billion Integrated Delivery and Finance System (IDFS) with more than 60,000 employees headquartered in Pittsburgh, PA, and is transforming health care by integrating more than 20 hospitals, 400 physician office and outpatient sites, an Insurance Services Division, and an International and Commercial Services Division. From August 2015 to Present (5 months) Vice President of Operations @ Report to President of UPMC McKeesport and UPMC East, provide executive leadership for the hospital’s day-to-day operations, which includes surgical services and other procedural areas, digestive disorders center, radiology / imaging services, cardiology and cardiac rehab, lab, medical and surgical oncology, diabetes center, wound center, infusion center, nutrition, environmental services, maintenance, construction, clinical engineering, security, parking, supply chain, marketing, public relations, and community outreach.
UPMC McKeesport is a 184 bed acute care community hospital serving the residents of McKeesport and the historic Mon Valley. The hospital has a very active residency program in internal medicine, family medicine, and psychiatry. From February 2015 to Present (11 months) President, HEAA Board @ Provide strategic direction and leadership for the Cornell University, College of Human Ecology Alumni Association Board (HEAAB). The board is made up of 27 elected Cornell University, College of Human Ecology Alumni. As President of the board, I am responsible for driving the board mission and strategic direction. I was the immediate past Vice President of the board since July 2012 and have been a member since July 2011.
To support the priorities of the College which are rooted in the relationships alumni have with each other and with the College. In an environment where alumni support one another and support the priorities of the College, the value of the network increases for all. From July 2014 to Present (1 year 6 months) Ithaca, New York AreaExecutive Director @ Report to President, Children's Community Pediatrics, responsible for leading the largest pediatric and adolescent primary care medical network in Western Pennsylvania. Children's Community Pediatrics consists of 170+ providers with 41 locations in eleven counties and 800+ FTE administrative and clinical staff. CCP provides pediatric care to more than 190,000 patients annually, generates over $95M in revenue annually, and is part of Children's Hospital of Pittsburgh of UPMC, a top ten pediatric academic medical center.
Children’s Community Pediatrics (CCP) offers a variety of specialty services including Behavioral Health, Dermatology, Orthodontics, Community Education, Sports Medicine, Concussion Baseline Testing, Weight Management, Telemedicine, and Children's Express Care. From July 2013 to January 2015 (1 year 7 months) Executive Director, Ambulatory Services and Business Development @ Report to the Vice President, Ambulatory Services, responsible for clinical operations, strategic growth and business development for ambulatory services; hospital lead for planning, construction and transition from CHP South to a new $20.4M pediatric outpatient center in South Fayette.
• Responsible for clinical operations and strategic growth of CHP ambulatory services, providing over 700,000 visits annually across ten locations and achieving over 6% clinical growth annually.
• Lead efforts to standardize and achieve several clinic productivity, billing, throughput and patient satisfaction goals across the ambulatory sites.
• Work collaboratively with over 30 divisions to develop and implement our strategic plan focused on identifying strategic growth opportunities, academic and research growth, and addressing unmet community need.
• Oversee strategic reporting and business development program at CHP with a dedicated physician liaison and marketing team, collaborating with subspecialties to grow our outreach presence, cultivate new markets, and increase inpatient referrals to CHP.
• Service line areas of responsibility has included dialysis unit, infusion center, ambulatory clinic services, family care centers, community education, Ronald McDonald care mobile, child advocacy center, community nutrition & diabetes centers, telephone triage & advice center, dental and orthodontics program, cleft craniofacial center, pulmonary function and exercise lab, rehab services, sleep program, and several state-funded clinics including cerebral palsy, spina bifida, cystic fibrosis, and phenylketonuria clinic.
• CHP administrator responsible for Children's Express Care operation, which consists of 6 locations offering after-hours community pediatric services.
• Lead CHP administrator responsible for planning, construction and transition of CHP South to a new, $20.4M pediatric outpatient center in South Fayette. From August 2012 to December 2014 (2 years 5 months) Greater Pittsburgh AreaProgram Administrator, Cardiology Services @ Reported to Vice President, Operations, responsible for clinical operations, strategic growth and business development for cardiovascular services at UPMC Presbyterian Shadyside, the flagship hospitals for UPMC, totaling 1,170 inpatient beds.
• Responsible for $56M annual operating budget, $10M annual capital budget, 117 FTEs, and clinical operations for invasive and non-invasive cardiology, cardiac MRI, electrophysiology, heart failure, and vascular services at two of UPMCs flagship hospitals.
• Worked with over 250 employed, academic physician practice and private practice cardiology practices in coordinating care, program development, and physician relations.
• Led a committee of physicians and administrators to establish the UPMC Valve Center and UPMC Center for Atrial Fibrillation.
• Served as interim Director, cardiovascular and imaging services at UPMC East, responsible for program planning, physician development, staff hiring, orientation, training, licensure approval, and operational go-live for invasive and non-invasive cardiovascular services and imaging department at the new, 155-bed, $134M community hospital.
• Championed the UPMC HVI Clinical Operations Council, representing all cardiovascular programs at UPMC, and led efforts to standardize the cardiovascular information management system across all hospitals.
• Administered cardiac research program at UPMC Shadyside, introducing several high-profile trials including Corevalve, Choice, Excel, Prompt, Translate, Tao and Promise.
• Developed justification, design, and general construction management of first hybrid OR at UPMC Presbyterian.
• Co-Chair of AHA Heart Walk and United Way fundraising councils, increasing total funds raised by 50% compared to prior year for two consecutive years. From May 2010 to August 2012 (2 years 4 months) Administrative Fellow, Hospital Operations Track @ UPMC, Pittsburgh, PA July 2008 – May 2010
Administrative Fellow, Hospital Fellowship Track
Reported to several senior executives at UPMC Presbyterian Shadyside, UPMC Mercy, and Children’s Hospital of Pittsburgh of UPMC. Gained broad exposure to processes in an academic medical center, community hospital setting, pediatric hospital, and an employed physician group practice. Achieved an extensive understanding of clinical operations, finances, physician services, and nursing. Worked on several in-depth projects, coordinated and participated in executive-level meetings, and established a network of contacts throughout the health system.
• Interim Director, Ambulatory Services, Children’s Hospital
• Interim Assistant Director, Environmental Services, Children’s Hospital
• Project Manager for development of regional pediatric telemedicine program, Children’s Hospital
• Project Manager for planning and implementation of UPMC Urgent Care at Shadyside, Physician Services Division
• Interim Director, Pediatric Nurse Triage Program, Children’s Hospital
• Project Manager for Cardiovascular Service Line Growth Initiative to convert IR suite into a Hybrid OR, UPMC Mercy
• Project Manager for multi-departmental Supply Cost Reduction Initiative resulting in $250,000 savings, UPMC Mercy
• Project Manager for centralization of drug packaging operations across all system hospitals, UPMC Presbyterian
• Project Manager for $3.8M Pharmacy Cost Saving Initiative & Dashboard Development, UPMC Presbyterian
• Project Manager for transition of phlebotomy services at SHY from Lab to Nursing Management, UPMC Shadyside
• Project Manager for Falk Pharmacy throughput project to reduce drug fill delays, UPMC Presbyterian From July 2008 to April 2010 (1 year 10 months) Summer Intern @ Reported to the President and CEO working on several in-depth projects, gaining exposure to client management, operations, and projects at a boutique health care consulting firm.
• Completed valuations of physician practices, an imaging center, and a fitness center and developed FMV compensation opinions.
• Conducted market analysis for a free-standing women’s center and developed a medical staff inventory for a large health system.
• Built a database in Access using SQL and visual basic and presented to staff on the new CMS-DRG system and Stark III updates.
• Published quantitative analyses in HFMA magazine looking at key health cost indicators and variances in ER volume capacity. From June 2007 to August 2007 (3 months) Greater Philadelphia Area
MHA, Health/Health Care Administration/Management @ Cornell University From 2006 to 2008 Bachelor of Science (BS), Policy Analysis & Management @ Cornell University From 2003 to 2007 Mark O'Hern is skilled in: Hospitals, Healthcare, Healthcare Information Technology, Clinical Research, EMR, Revenue Cycle, EHR, Public Health, Managed Care, Data Analysis, Physician Relations, Strategic Planning, Informatics, Quality Improvement, HIPAA
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