Mark Murphy's Email Addresses & Phone Numbers

📖 Summary

National and regional award winning process improvement and process management specialist with 17 years experience in insurance, medical indemnity, banking, defence, and the public sector. Specialties: Process improvement, process management, Lean, Six Sigma, project management, business analysis, process architecture, MEGA modelling suite, BPMN, strategic planning, continuous improvement, cultural change, training design and delivery, people management, operations managementManaging Director @ Process excellence and control is about foresight, having greater visibility and a deeper understanding of your processes so that you can act in a timely and effective manner. The 4C methodology has been designed by award winning process improvement professionals to answer a variety of current business challenges. Insight led process improvements and innovations delivering lower Costs, greater Control, more effective Colleagues and ultimately happier Customers. From May 2012 to Present (3 years 7 months) Preston, United KingdomAssociate Principal Consultant @ Working to support MEGA clients in achieving their goals. Expertise in business architecture and process modelling (MEGA classic and BPMN). Expertise in business engagement, gaining senior stakeholder buy-in, effective and innovative communication strategies. Provides customer healthchecks and independent reviews. Previously a customer of MEGA for over 3 years. From May 2012 to Present (3 years 7 months) Strategic Change Consultant @ Led the end to end review of the claims process, from first notification to claim resolution. Identified and devliered significant efficiency, financial and service opportunities. Helped to establish a strategic change function and process improvement methodology. Delivered change management and cultural change initiatives. From April 2013 to August 2015 (2 years 5 months) Leeds, United KingdomSenior Business Process Consultant @ Led the business engagement and design for a new process management and control framework, enabled by a website based integrated management system. Created process modelling methodology, standards and training. Delivered BPMN based process modelling training and MEGA system to circa 100 colleagues and process awareness training to circa 300 colleagues. Delivered supporting communication strategies including handouts, videos, interactive presentations and a trade stall at 'World Quality Day'. From August 2012 to May 2013 (10 months) Senior Business Process Consultant @ Transformed document based processes, procedures and controls into three dimensional process models using BPMN and MEGA for critical 'design to manufacture' (D2M) processes. Created an easy access website for process users, managers and auditors. From May 2012 to September 2012 (5 months) Process Architecture and Approach Manager @ Responsible for the design, build and implementation of Co-operative's process architecture and end to end process improvement methodology. Direct a team of 10 Process Architects and 2 Process Approach Consultants to develop a bespoke end to end process methodology, standards and governance; covering process modelling, root cause data analysis and delivery of customer enhancements. Responsible for the design and delivery of all training to the central team of 70 and over 300 business colleagues. Manages and maintains the strategic process architecture tool, managing the relationship with the software provider. From June 2010 to June 2012 (2 years 1 month) Business Improvement Consultant Six Sigma Blackbelt @ From 2009 to July 2010 (1 year) Business Improvement Programme Manager @ From March 2008 to December 2008 (10 months) Process Improvement @ From June 1998 to February 2008 (9 years 9 months) Mark Murphy is skilled in: Business Analysis, Six Sigma, Process Improvement, Process Management, Project Management, Culture Change, Change Management, Business Process Improvement, Operations Management, Management, Stakeholder Management, Leadership, Continuous Improvement, Strategy, Business Process