AWS Technical Customer Service Associate – Escalations @ Perform deep dive analysis on escalated cases
Work with customer support peers around the globe to ensure a consistent and high-quality level of support.
Update internal reference pages as needed
Assist internal employees with account and billing questions
Assisted leads and managers with additional projects
Work with customers to enhance their user experience
Communicate with other support teams to provide the best customer service
Assist customers in understanding Cloud Computing
Assist customers with account and billing questions
Continually self-educate on the specific product lines and features we offer
Moderate AWS Social Media
Provide customer-oriented service to customers From April 2013 to Present (2 years 7 months) Greater Seattle AreaSales Coach @ I evaluate clients scheduling needs, assist in teaching clients about Appointment-Plus while customizing their account to fit their needs, and help them implement processes to increase efficiency and enhance customer experience. From February 2011 to February 2013 (2 years 1 month)
Psychology @ Arizona State University From 2008 to 2011 Psychology @ Indiana University Bloomington Marissa Johnson is skilled in: Software Asset..., Business Requirements, Quotas, Certified Project..., Goldmine, Sales Performance, Customer Research, Vertical Marketing, SaaS, Demand Generation, Data Center, PPC, Business Process, Salesforce.com, Sales, Start-ups, Solution Selling, Enterprise Software, Sales Process, Cloud Computing, Business Intelligence, Professional Services, Business Development, Product Management, Integration, Selling, Account Management, Lead Generation, Strategy