As a Senior Implementation Consultant, I will bring innovative leadership skills to an organization through years of experience and a proven track record of success having developed and implemented technology strategies and outcomes. I am experienced in healthcare operations with a technology focus, and I am adept at establishing and maintaining partnerships with key stakeholders to ensure
As a Senior Implementation Consultant, I will bring innovative leadership skills to an organization through years of experience and a proven track record of success having developed and implemented technology strategies and outcomes. I am experienced in healthcare operations with a technology focus, and I am adept at establishing and maintaining partnerships with key stakeholders to ensure consistent and successful operations and business transformations. The importance of an organization's success is often contingent on effective leadership, consistent performance, and dedicated team players. Through my years of committed success and engagement, I will bring creativity and effectiveness to any technology assignment ensuring it's success.
Sr.Business Advisor @ •Coordinate multiple physicians practices on the implementation of computerized documentation (GEMMS ONE ambulatory EHR version MUV7.6; Electronic Pathology Reporting System)
•Responsible for the configuration of the Teletracking Patient Tracking System utilized at Atlanta Medical Center and South Fulton Hospital. Responsibilities include documenting and reviewing specifications, Implementation, and Upgrades, testing, troubleshoot issues and other maintenance responsibilities day to day.
•Oversee the implementation of the Trace Tracking system utilized by Hospital Patient Access Department
•Manage 25 different Practice Manager Software vendor relationships
•Responsible for the Electronic ID Request System. Oversee the eIDs security access for all of Tenet application utilized at Atlanta Medical Center, South Fulton, and all Physician practices in the Atlanta area that needs security access to the tenet network.
•Liaison between physician practices and Tenet Corporate leadership for Tenet ICD 10. Report and resolve local practice issues to corporate leadership. From July 2014 to Present (1 year 6 months) Greater Atlanta AreaImplementation Consultant for Community Heath System @ •Perform Pre-Assessment visits to target hospitals, provide consolidated write-up of current state analysis and future state recommendations
•Provided workflow assessment workbook to hospital department heads
•Participate in Hospital Kickoff with internal IS and hospital staff- lead review sessions. Create & Update data conversion cross walk tables
•Coordinate facility specific builds. Prepare build documentation for loading or manual builds. Guide application decision related to interfaces and workflows
•Review Model build. Complete Interface Worksheet. Coordinate with 3rd party vendor testing dates.
•Diagnose and resolve complex configuration and troubleshoot issues within a multi- vendor application infrastructure
•Coordinate user testing, unit testing, super testing and integrated testing
•Lead issue resolution sessions
•Trained super user on the Physician Portal
•Coordinated multiple go-lives as a key member of the implementation team charged with successfully implementing and supporting Cerner, Mckesson, HMS, and Keane EMR system, at multiple CHS hospital across the United States.
•Provide inputs for lessons learned to project team. From October 2011 to July 2014 (2 years 10 months) Greater Nashville AreaClinical Systems Specialist @ •Ensured the operation, design, and improvement of clinical system including Mckesson, HPF, Carestream PACS, Physician Portal, Mercury MD, Dragon, and Navicare
•Responsible for system functions questions, and responds to request for information from end user, physicians, and hospital administration
•Trained users in new functions, customization, and upgrades
•Provided training materials, checklists and easily accessible reference guides to departments.
•Responsible for writing requirements, system design documentation, test plans, and executing test cases
•Utilize Mirth and Cloverleaf engines over HL7 interface to ensure reports were deployed to the appropriate departments
•Coordinated software testing and new patch releases
•Ensured department representatives, superusers, and vendors to optimize the benefit and accuracy of clinical software applications.
•Ensured change management processes are followed to increase system up time and stability
•Served as liaison to hospital and outside physician practices From May 2008 to October 2011 (3 years 6 months) Savannah, Georgia AreaDeskside Support Engineer @ •Determine the source of problems and classify level, priority and nature
•Configure, deploy, maintain, troubleshoot and support pc, laptops, and mobile devices
•Ensure alternative methods of completing tasks, correcting user and system errors using SQL database
•Analyze and make recommendations for hardware and software standardization
•Followed protocols, procedures, and policies, and met arranged service level agreements
•Ensured completion of projects for overall customer satisfaction From September 2006 to May 2008 (1 year 9 months) Savannah, Georgia AreaHelpdesk Analyst @ •Responsible for supporting 5000 end-user throughout the hospital and at remote sites
•Researched and resolved support issues with Technical Svcs, Application, and Operations groups
•Track queues and support calls placed to IS department utilizing MIS Help Desk software
•Ensure all aspects of MIS Help Desk application including install, maintenance, and support
•Ensured security access was provided to over 5000 user over an enterprise platform using multiple applications
•Performed on-call duties as required From November 2003 to September 2006 (2 years 11 months) Savannah, Georgia AreaManager, ER Registration Services @ •Direct recruitment and manage a staff of 32 employees
•Track short-term and long-range patient-pay and 3rd party reimbursement issues
•Identify and monitor potential problem clerical and system practices
•Develop current and future patient admissions process
•Maintain professional and technical knowledge by attending educational workshops
•Accomplishes hospital goals by accepting ownership for accomplishing and exploring opportunities to add value to job accomplishments thru customer service. From October 2000 to November 2003 (3 years 2 months) Savannah, Georgia Area3rd Class Petty Officer @ •Developed a library of technical references and training materials
•Assigned requirements to individual trainees following departmental guidance
•Informed the department head on the status of division personnel
•Recommend final qualification to the department head
•Ensured enlisted evaluations reflect qualification accomplishments
•Maintain divisional training files on each individual
•Developed training material and presented seminars in Human Resources Management.
•Awarded Navy Achievement Medal for “Excellence in Administration”. (1997) From June 1994 to June 1998 (4 years 1 month) Norfolk, Virginia Area
Information Systems @ Armstrong Atlantic State University From 1998 to 2003 Marion Graham is skilled in: Healthcare Information Technology, Software Documentation, EMR, Healthcare Management, Leadership, Consulting, Healthcare Consulting, Hospitals, Software Implementation
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